The coronary heart disease in-patient experience questionnaire (I-PEQ (CHD)): Results from the survey of National Health Service patients

Quality of Life Research

Volumn 11, Issue 8, 2002, Pages 721-727

  Jenkinson, Crispin ^a,b   Coulter, A ^a   Bruster, S ^a   Richards, N ^a  

^a PICKER INSTITUTE EUROPE   (United Kingdom)

^b UNIVERSITY OF OXFORD   (United Kingdom)

Author keywords

Coronary Heart Disease; Patient experience questionnaire; Patient Surveys

Indexed keywords

ADULT; AGED; ARTICLE; FEMALE; HEALTH CARE QUALITY; HOSPITAL PATIENT; HUMAN; ISCHEMIC HEART DISEASE; MAJOR CLINICAL STUDY; MALE; NATIONAL HEALTH SERVICE; PRIORITY JOURNAL; QUESTIONNAIRE; RELIABILITY;

ADULT; AGED; CORONARY DISEASE; FEMALE; GREAT BRITAIN; HEALTH CARE SURVEYS; HEALTH SERVICES ACCESSIBILITY; HOSPITALS, PUBLIC; HUMANS; MALE; MIDDLE AGED; PATIENT DISCHARGE; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; STATE MEDICINE;

EID: 0036893052     PISSN: 09629343     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1020818500819     Document Type: Article

References (19)

1. Cleary PD, Edgman-Levitan S, et al. Patients evaluate their hospital care: A national survey. Heath Affair 1991 (Winter): 254-267.
2. Jenkinson C. Assessment and evaluation of health and medical care. In Jenkinson C (ed.) Assessment and Evaluation of Health and Medical Care. Buckingham: Open University Press, 1997.
3. Fitzpatrick R. The assessment of patient satisfaction. In Jenkinson C. (ed.) Assessment and Evaluation of Health and Medical Care. Buckingham: Open University Press, 1997.
4. Jenkinson C. Measuring Health Status: A Brief but Critical Introduction. Oxford: Radcliffe Medical Press, 1998.
5. Fitzpatrick R, Hopkins A. Problems in the conceptual framework of patient satisfaction research: An empirical exploration. Sociol Health and Illness 1983; 5: 297-311.
6. Coulter A, Cleary P. Patient experiences with hospital care in five countries. Health Affair 2001; 20: 244-252.
7. Cleary P, Edgman-Levitan S, McMullen W, Delbanco T. The relationship between reported problems and summary evaluations of hospital care. Qual Rev Bull (February) 1992; 18: 53-59.
8. Gerteis M, Edgman-Levitan S. Health care quality. Incorporating consumer perspectives. J Am Med Assoc 1997; 278: 1608-1612.
9. Finkelstein BS, Singh J, Silvers JB, Neuhauser D, Rosenthal G. Patient and hospital characteristics associated with patient assessments of hospital obstetrical care. Med Care 1998; 38 (Suppl 8): AS68-AS78.
10. Young GJ, Meterko M, Desai KR. Patient satisfaction with hospital care. Effects of demographic and institutional care. Med Care 2000; 38: 325-334.
11. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med 2001; 52: 609-620.
12. Baker R. Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations. Br J Gen Pract 1996 46(October): 601-605.
13. Tucker JL, Kelley VA. The influence of patient sociodemographic characteristics on patient satisfaction. Mil Med 2000 165(January): 72-76.
14. Cleary PD, Edgman-Levitan S, Walker JD, Gerteis M, Delbanco TL. Using patient reports to improve medical care: A preliminary report from ten hospitals. Qual Manage Health Care 1993; 2: 31-38.
15. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL. Introduction: Medicine and health from the patient's perspective. In: Gerteis M, Edgman-Levitan S, Daley J. Delbanco T. (eds) Through the Patients Eyes. San Francsico: Jossey Bass, 1993.
16. Airey C, Bruster S, Calderwood L, et al. National Surveys of NHS Patients - Coronary Heart Disease 1999. National Report: Summary of Key Findings. Department of Health.
17. Picker Implementation Manual. Boston: Picker Institute; 1999.
18. Coulter A, Fitzpatrick R. The patients perspective regarding appropriate health care. In: Albrecht G, Fitzpatrick R, Scrimshaw S. (eds) The Handbook of Social Studies in Health and Medicine. London: Sage, 2000.
19. Oppenheim B. Questionnaire Design, Interviewing and Attitude Measurement. London: Pinter, 1992.