The role of accent as a work stressor on attitudinal and health-related work outcomes

International Journal of Stress Management

Volumn 13, Issue 3, 2006, Pages 329-350

  Wated, Guillermo ^a   Sanchez, Juan I ^b  

^a BARRY UNIVERSITY   (United States)

^b FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Coping behavior; Job satisfaction; Occupational stress; Organizational commitment; Stigmatization; Work tension

Indexed keywords

EID: 33748116380     PISSN: 10725245     EISSN: None     Source Type: Journal    
DOI: 10.1037/1072-5245.13.3.329     Document Type: Article

References (86)

1. Allison, K. W. (1998). Stress and oppressed social, category membership. In J. K. Swim & C. Stangor (Eds.), Prejudice: The target's perspective (pp. 145-170). San Diego, CA: Academic Press.
2. Amato, M., & Crocker, J. (1995, August). Perceived controllability of weight and women's reactions to rejection. Paper presented at the annual meeting of the American Psychological Association, New York.
3. Bandura, A. (1982). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84, 191-215.
4. Baumeister, R. F., & Leary, M. R. (1995). Self-defeating behavior among normal individuals: Review and analysis of common self-destructive tendencies. Psychological Bulletin, 104, 3-22.
5. Beehr, T. A. (1985). The role of social support in coping with organizational stress. In T. A. Beehr & R. S. Bhagat (Eds.), Human stress and cognition in organizations (pp. 375-398). New York: Wiley.
6. Begley, T. M., & Czajka, J. M. (1993). Panel analysis of the moderating effects of commitment on job satisfaction, intent to quit, and health following organizational change. Journal of Applied Psychology, 78, 552-556.
7. Branscombe, N. R., & Ellemers, N. (1998). Coping with group-based discrimination: Individualistic versus group-level strategies. In J. K. Swim & C. Stangor (Eds.), Prejudice: The target's perspective (pp. 243-266). San Diego, CA: Academic Press.
8. Brotheridge, C. M. (2001). A comparison of alternative models of coping: Identifying relationships among coworker support, workload, and emotional exhaustion in the workplace. International Journal of Stress Management, 8, 1-14.
9. Camman, C., Fichman, M., Jenkins, D., & Klesh, J. (1979). The Michigan Organizational Assessment Questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor.
10. Cargile, A. C., & Bradac, J. J. (2001). Attitudes toward language: A review of applicant-evaluation research and a general process model. In W. B. Gudykunst (Ed.), Communication yearbook (Vol. 25, pp. 347-382). Mahwah, N.T: Lawrence Erlbaum.
11. Cohen, J. (1992). A power primer. Psychological Bulletin, 112, 155-159.
12. Cox, T. H. (1993). Cultural diversity in organizations: Theory, research and practice. San Francisco: Berrett-Koehler.
13. Cox, T. H., & Blake, S. (1991). Managing cultural diversity: Implications for organizational competitiveness. Academy of Management Executive, 5, 45-56.
14. Crocker, J., Cornwell, B., & Major, B. (1993). The stigma of the overweight: Affective-consequences of attributional ambiguity. Journal of Personality and Social Psychology, 64, 60-70.
15. Crocker, J., & Major, B. (1989). Social stigma and self-esteem: The self-protective properties of stigma. Psychological Bulletin, 96, 608-630.
16. Crocker, J., Major, B., & Steele, C. (1998). Social stigma. In D. Gilbert, S. T. Fiske, & G. Lindzey (Eds.). Handbook of social psychology (pp. 504-553). Boston: McGraw Hill.
17. Crocker, J., & Quinn, D. M. (2000). Social stigma and the self: Meanings, situations, and self-esteem. In T. F. Heatherton, R. E. Kleck, M. R. Hebl. & J. G. Hull (Eds.), The social psychology of stigma (pp. 153-183). New York: Guildford Press.
18. Dipboye, R. L., & Colella, A. (2005). The dilemmas of workplace discrimination. In R. L. Dipboye & A. Colella (Eds.), Discrimination at work: The psychological and organizational bases (pp. 425-462). Mahwah, NJ: Lawrence Erlbaum.
19. Dovido, J. F., Major, B., & Crocker, J. (2000). Stigma: Introduction and overview. In T. F. Heatherton, R. E. Kleck, M. R. Hebl, & J. G. Hull (Eds.). The social psychology of stigma (pp. 1-28). New York: Guildford Press.
20. Edmondson, B. (1997, January). Hispanic Americans in 2001. American Demographics, 17.
21. Ely, R. J. (1995). The power of demography: Women's social construction of gender identity at work. Academy of Management Journal, 38(3), 589-635.
22. Faley, R. H., Knapp, D. E., Kustis, G. A., & DuBois, C. L. Z. (1999). Estimating the organizational costs of sexual harassment: The case of the US Army. Journal of Business and Psychology, 13, 461-484.
23. Fisher, C., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, 68, 320-333.
24. Folger, R., Rosenfield, D., Grove, J., & Corkran, L. (1979). Effects of voice and peer opinions on responses to inequity. Journal of Personality and Social Psvchology, 37, 2253-2261.
25. Fuertes, J. N., & Gelso, C. J. (2000). Hispanic counselor's race and accent and Euro Americans' universal-diverse orientation: A study of initial perceptions. Cultural Diversity and Ethnic Minority Psychology, 6, 211-219.
26. Fusilier, M. R., Ganster, D. C., & Mayes, B. T. (1987). Effects of social support in the experience of stress at work. Journal of Applied Psychology, 71, 102-110.
27. Giles, H. (1970). Evaluative reactions to accents. Educational Review, 22, 211-227.
28. Goffman, E. (1963). Stigma: Notes on the management of spoiled identity. Englewood Cliffs, NJ: Prentice-Hall.
29. Greeve, F. (1994, February 6). U.S. to investigate why minorities are fired at higher rate. Miami Herald, p. 14A.
30. Hom, P. W., Caranikas-Walker, F., Prussia, G. E., & Griffeth, R. W. (1992). A meta-analytical structural equations analysis of a model of employee turnover. Journal of Applied Psychology, 77, 890-909.
31. House, J. S. (1974). Occupational stress and coronary heart disease: A review and theoretical integration. Journal of Health and Social Behavior, 15, 12-27.
32. House, J. S., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical, variables in a model of organizational behavior. Organizational Behavior and Human Performance, 7, 467-505.
33. Ivancevich, J. M., Matteson, M. T., Freedman, S. M., & Phillips, J. S. (1990). Worksite stress management interventions. American Psycliologisl, 49, 252-261.
34. Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36, 16-78.
35. Jamal, M. (1990). Relationship of job stress and Type-A behavior to employees' job satisfaction, organizational commitment, psychosomatic health problems, and turnover motivation. Human Relations, 43, 727-738.
36. Jex, S. M., Bliese, P. D., Buzzell, S., & Primeau, J. (2001). The impact of self-efficacy on stressors-strain relations: Coping style as an explanatory mechanism. Journal of Applied Psychology, 86, 401-409.
37. Jex, S. M., & Gudanowski, D. M. (1992). Efficacy beliefs and work stress: An exploratory study. Journal of Organizational Behavior, 13, 509-517.
38. Jones, E. E., Farina, A., Hastorf, A. H., Markus, H., Miller, D. T., Scott, R. A., & de French, R. (1984). Social stigma: The psychology of marked relationships. San Francisco: Freeman.
39. Kanter, R. M. (1977). Men and women of the corporation. New York: Basic Books.
40. Kasschau, P. L. (1977). Age and race discrimination reported by middle-aged and older persons. Social forces, 55, 728-742.
41. Kline, T. J. (2005). Psychological testing: A practical approach to design and evaluation. Thousand Oaks, CA: Sage.
42. Korsenny, F., & Schiff, E. (1987). Hispanic perceptions of communication discrimination. Hispanic Journal of the Behavioral Sciences, 9, 33-48.
43. LaFromboise, T., Coleman, H. L. K., & Gerton, J. (1993). Psychological impact of bicultur-alism: Evidence and theory. Psychological Bulletin, 114, 395-412.
44. Lautenschlager, G. J. (1989). A comparison of alternatives to conducting Monte Carlo analysis for determining parallel analysis criteria. Multivariate Behavioral Research, 24, 365-395.
45. Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.
46. Mackie, D. M., Devos, T., & Smith, E. R. (2000). Intergroup emotions: Explaining offensive action tendencies in an intergroup context. Journal of Personality and Social Psychology, 79, 602-616.
47. Major, B. (1994). From social inequality to personal entitlement: The role of social comparisons, legitimacy appraisals, and group membership. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 26, pp. 293-355). San Diego, CA: Academic Press.
48. Mathieu, J. E., & Zajac, D. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171-194.
49. Mayes, B. T., Barton, M. E., & Ganster, D. C. (1991). An exploration of the moderating effect of age on job stressor-employee strain relationships. Journal of Social Behavior and Personality, 6, 289-308.
50. Mendoza, R. H. (1989). An empirical, scale to measure type and degree of acculturation in Mexican-American adolescents and adults. Journal of Cross Cultural Psychology, 20, 372-385.
51. Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research and application. Thousands Oak, CA: Sage.
52. Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 75, 710-720.
53. Miller, C. T., & Downey, K. T. (1999). A meta-analysis of heavy weight and self-esteem. Personality and Social Psychology Review, 3, 68-84.
54. Miller, C. T., & Major, B. (2000). Coping with stigma and prejudice. In T. F. Heatherton, R. E. Kleck, M. R. Hebl, & J. G. Hull (Eds.), The social psychology of stigma (pp. 243-272). New York: Guildford Press.
55. Muchinsky, P. M. (2002). Psychology applied to work. Belmont, CA: Thomson.
56. Osipow, S. H., & Davis. (1988). The relationship of coping resources to occupational stress and strain. Journal of Vocational Behavior, 32, 1-15.
57. Osipow, S. H., & Spokane, A. R. (1984). Measuring occupational stress, strain and coping. Applied Social Psychology Animal, 5, 67-86.
58. Ostroff, C., & Kozlowski, S. W. J. (1992). Organizational socialization as a learning process: The role of information acquisition. Personal Psychology, 45, 849-874.
59. Podberesky, R., Deluty, R., & Feldstein, S. (1990). Evaluations of Spanish- and Oriental-accented English applicants. Social Behavior and Personality, 18, 53-63.
60. Porter, C. O., Conlon, D. E., & Barber, A. E. (2004). The dynamics of salary negotiations: Effects on applicants' justice perceptions and recruitment decisions. International Journal of Conflict Management, 15, 273-303.
61. Ragins, B. R. (2001). Pink triangles: Antecedents and consequences of perceived workplace discrimination against gay and lesbian employees. Journal of Applied Psychology, 86, 1244-1261.
62. Reilly, N. P., & Orsak, C. L. (1991). A career stage analysis of career and organizational commitment in nursing. Journal of Vocational Behavior, 39, 311-330.
63. Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
64. Ryan, A. M., & Morgeson, F. P. (2005). Not the usual suspects: Expanding our conception of workplace stigma. Symposium presented at the 20th annual conference of the Society for Industrial and Organizational Psychology, Los Angeles.
65. Ryan, E. B., Hewstone, M., & Giles, H. (1984). Language and inter-group attitudes. In J. Eiser (Ed.), Attitudinal judgment (pp. 135-150). New York: Springer.
66. Ryan, E. B., & Sebastian, R. J. (1980). The effects of speed style and social class background on social judgments of speakers. British Journal of Social and Clinical Psychology, 19, 229-233.
67. Sackett, P. R., & Larson, J. R., Jr. (1990). Research strategies and tactics in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, pp. 419-489). Palo Alto, CA: Consulting Psychologists Press.
68. Sanchez, J. I., & Brock, P. (1996). Outcomes of perceived discrimination among Hispanic employees: Is diversity management a luxury or a necessity? Academy of Management Journal, 39, 704-719.
69. Sanchez, J. I., & Fernandez, D. M. (1993). Acculturative stress among Hispanics: A bidimensional model of ethnic identification. Journal of Applied Social Psychology, 23, 654-668.
70. Sanchez, J. I., & Medkik, N. (2004). The effects of diversity awareness training on differential treatment. Croup and Organization Management, 29, 517-536.
71. Schaubroeck, J., Ganster, D. C., & Fox, M. L. (1992). Dispositional affect and work-related stress. Journal of Applied Psychology, 77, 322-335.
72. Schneider, B., Salvaggio, A. M., & Subarits, M. (2002). Climate strength: A new direction for climate research. Journal of Applied Psychology, 87, 220-229.
73. Slocum, J. W., & Cron, W. L. (1985). Job attitudes and performance during three career stages. Journal of Vocational Behavior, 26, 126-145.
74. Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage.
75. Spector, P. E. (2003). Industrial and organizational psychology: Research and practice. New York: Wiley.
76. Swoboda, F. (1991, March 10). National origin is the next battle front. Miami Herald, pp. 1-3K.
77. Szapocznik, J., Scopetta, M. A., Kurtines, W., & Aranalde, M. A. (1978). Theory and measurement of acculturation. Interamerican Journal of Psychology, 12, 113-130.
78. Tangri, S. S., Burt, M. R., & Johnson, L. B. (1982). Sexual harassment at work: Three explanatory models. Journal of Social Issues, 38, 33-54.
79. Tepper, B. J., Duffy, M. K., & Shaw, J. D. (2001). Personality moderators of the relationship between abusive supervision and subordinates' resistance. Journal of Applied Psychology, 86, 974-983.
80. Tetrick, L. E., & LaRocco, J. M. (1987). Understanding prediction and control as moderators of the relationships between perceived stress, satisfaction, and psychological well-being. Journal of Applied Psychology, 72, 538-543.
81. U.S. Census Bureau (2000). Retrieved December 12, 2004 from http://www.ccnsus.gov
82. U.S. General Accounting Office (1990). Immigration reform. Washington, DC: U.S. Government Printing Office.
83. Van Veldhoven, M., Taris, T. W., de Jonge, J., & Broersen, S. (2005). The relationship between work characteristics and employee health and well-being: How much complexity do we really need? International Journal of Stress Management, 12, 3-28.
84. Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82(2), 247-252.
85. Westman, M. (1992). Moderating effect of decision latitude on stress-strain relationships: Does organizational level matter? Journal of Organizational Behavior, 13, 713-722.
86. Yousef, D. A. (2000). The interactive effects of role conflict and job ambiguity on job satisfaction and attitudes toward organizational change: A moderated multiple regression approach. International Journal of Stress Management, 7, 289-303.