The application of TQM: Organic or mechanistic?

International Journal of Quality & Reliability Management

Volumn 23, Issue 7, 2006, Pages 721-742

  Moore, Brad ^a   Brown, Alan ^a  

^a EDITH COWAN UNIVERSITY   (Australia)

Author keywords

Quality; Research methods; Total quality management

Indexed keywords

EID: 33747090589     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610679798     Document Type: Article

References (34)

1. Barker, J. (1993), “Tightening the iron cage: concertive control in self-managing teams”, Administrative Science Quarterly, Vol. 38, pp. 408-37.
2. Beyer, J., Ashmos, D. and Osborn, R. (1997), “Contrasts in enacting TQM: mechanistic vs organic ideology and implementation”, Journal of Quality Management, Vol. 2 No. 1, pp. 3-39.
3. Bounds, G., Yorks, L., Adams, M. and Ranney, G. (1994), Beyond Total Quality Management: Toward the Emerging Paradigm, McGraw-Hill, New York, NY.
4. Dean, J. and Bowen, D. (1994), “Management theory and total quality: improving research and practice through theory development”, Academy of Management Review, Vol. 19 No. 3, pp. 392-418.
5. Dean, J. and Evans, J. (1994), Total Quality: Management, Organization and Strategy, West Publishing Co., St Paul, MN.
6. De Cock, C. and Hipkin, I. (1997), “TQM and BPR: beyond the beyond myth”, Journal of Management Studies, Vol. 34 No. 5, pp. 659-75.
7. Deming, W.E. (1982), Productivity and Competitive Position, Massachusetts Institute of Technology, Center for Advanced Engineering, Cambridge, MA.
8. Deming, W.E. (1986), Out of the Crisis, Massachusetts Institute of Technology Center for Advanced Engineering Study, Cambridge, MA.
9. Easton, G.S. and Jarrell, S.L. (1998), “The effects of total quality management on corporate performance: an empirical investigation”, The Journal of Business, Vol. 71 No. 2, pp. 253-307.
10. Ezzamel, M., Willmott, H. and Worthington, F. (2001), “Power control and resistance in ‘the factory that time forgot’”, Journal of Management Studies, Vol. 38 No. 8, pp. 1053-79.
11. Hackman, R. and Wageman, R. (1995), “Total quality management: empirical, conceptual and practical issues”, Administrative Science Quarterly, Vol. 40, pp. 317-42.
12. Hendricks, K.M. and Singhal, V.R. (2001), “Long run stock price performance of firms with effective TQM programs”, Management Science, Vol. 47 No. 3, pp. 359-68.
13. Hussey, J. and Hussey, L. (1997), Business Research: A Practical Guide for Undergraduate and Postgraduate Students, Macmillan, Basingstoke.
14. Juran, J.M. (1991), “Strategies for world-class quality”, Quality Progress, March, pp. 81-5.
15. Korukonda, A., Watson, J. and Rajkumar, T. (1999), “Beyond teams and empowerment: a counterpoint to two common precepts in TQM”, SAM Advanced Management Journal, Vol. 64 No. 1, pp. 29-37.
16. Lawler, E.E., Mohrman, S.A. and Ledford, G.E. (1992), Employee Involvement and Total Quality Management, Jossey-Bass, San Francisco, CA.
17. Lawler, E.E., Mohrman, S.A. and Ledford, G.E. (1995), Creating High Performance Organizations: Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies, Jossey-Bass, San Francisco, CA.
18. Martin, J. (1990), “Breaking up mono-method monopolies in organizational research”, in Hassard, J. and Pym, D. (Eds), The Theory and Philosophy of Organizations: Critical Issues and New Perspectives, Routledge, London, pp. 30-43.
19. Miles, M. and Huberman, A. (1994), Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed., Sage Publications, Thousand Oaks, CA.
20. Miller, W.J. (1996), “A working definition for total quality management (TQM) researchers”, Journal of Quality Management, Vol. 1 No. 2, pp. 149-59.
21. Morgan, G. (1997), Images of Organization, 2nd ed, Sage Publications, Thousand Oaks, CA.
22. Morgan, G. and Smircich, L. (1980), “The case for qualitative research”, Academy of Management Review, Vol. 5 No. 4, pp. 491-500.
23. Powell, T. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
24. Reed, R., Lemak, D.J. and Mero, N.P. (2000), “Total quality management and sustainable competitive advantage”, Journal of Quality Management, Vol. 5 No. 1, pp. 5-26.
25. Remenyi, D., Williams, B., Money, A. and Swartz, E. (1998), Doing Research in Business and Management, Sage, London.
26. Robbins, S. and Barnwell, N. (1998), Organization Theory: Concepts and Cases, 3rd ed., Prentice-Hall, Sydney.
27. Ross, J.E. (1993), Total Quality Management: Text, Cases and Readings, St Lucie Press, Delray Beach, FL.
28. Shafritz, J. and Ott, J. (1994), Classics of Organization Theory, 4th ed., Harcourt Brace and Company, Orlando, FL.
29. Spencer, B. (1994), “Models of organization and total quality management: a comparison and critical evaluation”, Academy of Management Review, Vol. 19 No. 3, pp. 446-71.
30. Walton, M. (1989), The Deming Management Method, 2nd ed., Mercury Books, London.
31. Walton, M. (1990), Deming Management at Work, G.P. Putnam and Sons, New York, NY.
32. Wilkinson, A. and Willmott, H. (1995), “Introduction”, in Wilkinson, A. and Willmott, H. (Eds), Making Quality Critical: New Perspectives on Organizational Change, Routledge, London, pp. 1-32.
33. Wilkinson, A., Redman, T. and Snape, E. (1995), “New patterns of quality management in the United Kingdom”, Quality Management Journal, Vol. 2 No. 2, pp. 37-51.
34. Zbaracki, M. (1998), “The rhetoric and reality of total quality management”, Administrative Science Quarterly, Vol. 43, pp. 602-36.