Return on investment in managerial training: Does the method matter?

Journal of Foodservice Business Research

Volumn 7, Issue 4, 2006, Pages 79-96

  DiPietro, Robin B ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Managerial training; Quick service restaurants; Return on investment; Training methods

Indexed keywords

EID: 33746813979     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v07n04_04     Document Type: Article

References (29)

1. Bassi, L.J., Cheney, S., & Van Buren, M. (1997). Training industry trends 1997. Training & Development, 51, 46-60.
2. Brinkerhoff, R.O., Brethower, D.M., Hluchyi, T., & Nowakowski, J.R. (1983). Program evaluation: A practitioner's guide for trainers and educators. Boston: Kleiwer-Nijhoff Publishing.
3. Campbell, D.T., & Stanley, J.C. (1966). Experimental and quasi-experimental designs for research. In. N.L. Gage (Ed.), Handbook of research on teaching (pp. 1-76). Chicago: Rand McNally.
4. Delaney, J.T., & Huselid, M.A. (1996). The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-969.
5. Ebbin, R. (March, 1999). Turnover takes a turn for the better. Restaurants USA.
6. Fitz-enz, J. (2000). The ROI of human capital. New York: Amacom-American Management Association.
7. Ford, J.K., & Weissbein, D.A. (1997). Transfer of training: An updated review and analysis. Performance Improvement Quarterly, 10(2), 22-41.
8. Galbraith, M.W. (1990). Attributes and skills of an adult, educator. In M.W. Galbraith (Ed.), Adult Learning Methods (pp. 3-22). Malabar, FL: Krieger Publishing Company.
9. Gallup Organization, Inc. (January, 2000). Burger King Customer Satisfaction Study. (Project Registration No. 128217). Lincoln, NE: J.Wood (specwriter).
10. Green, S.B., Salkind, N.J., Akey, T.M. (2000). Using SPSS for windows: Analyzing and understanding data (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
11. Harbison, F.H. (1973). Human resources as the wealth of nations. New York: Oxford University Press.
12. Heskett, J.L., Sasser, W.E., & Schlesinger, L.A. (1997). The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. New York: Free Press.
13. Hinkin, T. R., & Tracey, J. B. (2000). The cost of turnover. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14-22.
14. Kirkpatrick, D.L. (1998). Evaluating training programs: The four levels (2nd edition). San Francisco: Berrett-Koehler Publishers, Inc.
15. LaVan, H. & Carley, C. (1984). Experiential learning: Examination of factors affecting use and outcomes. Simulations & Games, 15(2), 235-246.
16. Luthans, F. (1998). Organizational behavior (8th edition). Boston: Irwin McGraw-Hill.
17. National Adult Tracking Surveys (2001). Referenced in Burger King Corporation meeting, February, 2002, Harriet Gallu.
18. National Restaurant Association (2002). Quickservice Restaurant Trends 2002. Washington, D.C.: National Restaurant Association.
19. Normann, R. (1984). Service management. New York: John Wiley & Sons.
20. Phillips, J.J. (1996). ROI: The search for best practices. Training and Development, 50(2), 42-47.
21. Phillips, J.J. (1997). Handbook of training evaluation and measurement methods (3rd ed.). Houston, TX: Gulf Publishing Company.
22. Phillips, J.J. & Stone, R.D. (2002). How to measure training results: A practical guide to tracking the six key indicators. New York: McGraw-Hill.
23. Phillips, P.P. (2002). The bottomline on ROI: Basics, benefits, & barriers to measuring training & performance improvement. Atlanta, GA: CEP Press.
24. Prewitt, M. (2000). Studies find operators create employee turnover problem. Nation's Restaurant News, 34(36), 8.
25. Rado, R. (1990). Linking training to business needs. Performance & Instruction, 29(3), 12-17.
26. Russ-eft, D., & Preskill, H. (2001). Evaluation in organizations: A systematic approach to enhancing learning, performance, and change. Cambridge, MA: Perseus Publishing.
27. Stevens, J. (1999). Intermediate Statistics: A modern approach (2nd ed.). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
28. Swanson, R.A., & Holton, E.F., III. (1999). Results: How to assess performance, learning, and perceptions in organizations. San Francisco: Berrett-Koehler Publishers, Inc.
29. Van Buren, M.E., & Erskine, W. (2002). The 2002 ASTD state of the industry report. Alexandria, VA: ASTD.