We asked them what they thought, now what do we do? the use of libqual+™ data to redesign public services at the university of pittsburgh

Journal of Library Administration

Volumn 40, Issue 3-4, 2004, Pages 157-171

  Knapp, Amy E ^a  

^a UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33746695962     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v40n03_12     Document Type: Article

References (6)

1. Dugan, Robert E., Hernon, Peter. “Outcomes Assessment: Not Synonymous with Inputs and Outputs.” Journal of Academic Librarianship. 28 (2002).
2. Wells, J. “The Influence of Library Usage on Undergraduate Academic Suc-cess,” Australian Academic &Research Libraries, 26 no. 2 (1995): 121.
3. Wall, Tom. “LibQUAL+™ as a Transformative Experience.” Performance Measurement and Metric, 3, no. 2 (2002): 43-47.
4. Phipps, Shelley. “Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.” Library Trends, 49 (2001): 635.
5. Parasuraman, A. Foreword to the special issue of Performance Measurement and Metrics, 3, no. 2 (2002): 37-39.
6. Phipps, Shelley. “Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.” Library Trends, 49 (2001): 635.