LibQUAL+™ as transformative experience

Performance Measurement and Metrics

Volumn 3, Issue 2, 2002, Pages 43-48

  Wall, Tom B ^a  

^a DUKE UNIVERSITY   (United States)

Author keywords

Customer service; Library services; Public libraries; Service quality

Indexed keywords

EID: 84986172704     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040210440928     Document Type: Article

References (6)

1. Abbott, A. (1988), The System of Professions: An Essay on the Division of Expert Labor, University of Chicago Press, Chicago, IL.
2. Bell, D. (1976), The Coming of Post-industrial Society: A Venture in Social Forecasting, Basic Books, New York, NY.
3. Heidegger, M. (1932), Introduction to Metaphysics, Yale University Press, New Haven, CT.
4. Herbert, B. and Anderson, K.J. (1999), Dune: House Atreides, Bantam Books, New York, NY.
5. Hobsbawm, E. (1983), The Invention of Tradition, Cambridge University Press, Cambridge, cited in McMurtry, L. (2001), Sacagawea’s Nickname: Essays on the American West, New York Review of Books Press, New York, NY.
6. Rorty, R. (1979), Philosophy and the Mirror of Nature, Princeton University Press, Princeton, NJ.