Global trends and challenges in services

Managing Service Quality: An International Journal

Volumn 16, Issue 4, 2006, Pages 345-348

  Sigala, Marianna ^a   Christou, Evangelos ^a  

^a UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Economic trends; Services; Social trends

Indexed keywords

EID: 33746679156     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610675685     Document Type: Article

References (3)

1. Kandampully, J. and Duddy, R. 1999, ‘Relationship marketing: a concept beyond the primary relationship’, Marketing Intelligence & Planning, Vol. 17 No. 7, pp. 315-323.
2. Pine, J.B. and Gilmore, J.H. 1999, The Experience Economy, Harvard Business School Press, Boston, MA.
3. Sigala, M. 2003, ‘The information & communication technologies productivity impact on the UK hotel sector’, International Journal of Operations & Production Management, Vol. 23 No. 10, pp. 1224-1245.