A knowledge-based service automation system for service logistics

Journal of Manufacturing Technology Management

Volumn 17, Issue 6, 2006, Pages 750-771

  Cheung, C F ^a   Chan, Y L ^a   Kwok, S K ^a   Lee, W B ^a   Wang, W M ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Artificial intelligence; Customer relations; Customer service management; Knowledge management

Indexed keywords

ARTIFICIAL INTELLIGENCE; AUTOMATION; CUSTOMER SATISFACTION; DATA ACQUISITION; INFORMATION RETRIEVAL; KNOWLEDGE ENGINEERING; QUALITY ASSURANCE; SEMICONDUCTOR DEVICE MANUFACTURE; SOFTWARE PROTOTYPING;

CUSTOMER RELATIONS; CUSTOMER SERVICE MANAGEMENT; KNOWLEDGE MANAGEMENT; KNOWLEDGE-BASED SERVICE AUTOMATION SYSTEM (KBSAS);

KNOWLEDGE BASED SYSTEMS;

EID: 33746659052     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380610678783     Document Type: Article

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