Outsourcing primary medical care in Israeli defense forces: Decision-makers' versus clients' perspectives

Health Policy

Volumn 78, Issue 1, 2006, Pages 1-7

  Magnezi, Racheli ^a,b   Dankner, Rachel S ^c,d   Kedem, Ron ^a   Reuveni, Haim ^e  

^a MEDICAL CORPS   (Israel)

^b ARIEL UNIVERSITY   (Israel)

^c GERTNER INSTITUTE FOR EPIDEMIOLOGY AND HEALTH POLICY RESEARCH   (Israel)

^d TEL AVIV UNIVERSITY   (Israel)

^e BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Decision making; Outsourcing; Primary care

Indexed keywords

ADULT; ARMY; ARTICLE; CAREER; CONTROLLED STUDY; DECISION MAKING; DOCTOR PATIENT RELATION; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH PERSONNEL ATTITUDE; HEALTH SURVEY; HUMAN; ISRAEL; MEDICAL PERSONNEL; MEDICAL STAFF; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; WORK ENVIRONMENT;

ADULT; CROSS-SECTIONAL STUDIES; DECISION MAKING; FEMALE; HUMANS; ISRAEL; MALE; MILITARY PERSONNEL; OUTSOURCED SERVICES; PATIENT SATISFACTION; PRIMARY HEALTH CARE;

EID: 33746273156     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.healthpol.2005.08.004     Document Type: Article

References (21)

1. The National Health Insurance Law, The Israel Law Book, 1994. p. 1469.
2. Jackson J.L., and Krocnke K. Patient satisfaction and quality of care. Military Medicine 162 (1997) 273-277
3. Blumenthal D. Controlling health expenditures. New England Journal of Medicine 344 10 (2001) 766-769
4. Asher K. The politics of privatization: contracting out public services (1987), Macmillan, London
5. Takat P.F. Outsourcing Technology. Journal of Management Decision 31 1 (1993) 26-37
6. Lee M.K. IT outsourcing contracts: practical issues for management. Journal of Industrial Management and Data Systems 96 1 (1996) 15-20
7. Pagnoncelli D. Managed outsourcing: a strategy for a competitive company in the 1990s. Management Decision 31 7 (1993) 15-22
8. Magnezi R., Kedem R., and Reuveni H. Outsourcing of primary care: satisfaction level in the Israeli defense forces. Military Medicine 169 5 (2004) 379-384
9. Elmutt D., and Kathawala Y. The effect of global outsourcing strategies on participants' attitudes and organizational effectiveness. International Journal of Manpower 21 2 (2000) 112
10. Tai C.J., Chu C.C., Liang S.C., Lin T.F., and Huang Z.J. Use of patient satisfaction data in a continuous quality improvement program for endoscope sinus surgery. Otolaryngology Head and Neck Surgery 129 3 (2003) 210-216
11. Serafini M.W. Quality time. National Journal 29 21 (1997) 1035-1037
12. Rahman M.M., Shaidullah M., and Shahiduzzaman M. Quality of health care from patient perspectives. Bangladesh Medical Research Council Bulletin 28 3 (2002) 87-96
13. Surpin J., and Weideman G. Outsourcing in Health Care. The Administration Guide (1999), AHA Press, Chicago
14. Kakabadse N., and Kakabadse A. Critical review-outsourcing: a paradigm shift. The Journal of Management Development 19 8 (2000) 670-728
15. Renner C., and Palmer E. Outsourcing to increase service capacity in a New Zealand hospital. Journal of Management in Medicine 13 5 (1999) 325-338
16. Sweetland J. Outsourcing library technical services, what we think we know, and do not know. The Bottom Line: Managed Library Finances 14 3 (2001) 164-176
17. Zacharilla L.A. Trend in outsourcing Anatomies of a customer care solution. Health Information 16 9 (1999) 104-106
18. Scoggins J.F. The effect of practitioner compensation on HMO consumer satisfaction. Managed Care 11 4 (2002) 49-52
19. Levesque J., and Begoch E.R. Improving patient satisfaction with time spending in orthopedic outpatient clinic. Canadian Journal of Surgery 43 (2000) 431-436
20. Nicholls J.A.F., Gilbert G.R., and Roslow S. Parsimonious measurement of customers' satisfaction with personal service and the service setting. Journal of Consumer Marketing 15 3 (1998) 239-253
21. Zimlichman E., Kreiss Y., and Mandel D. Evaluating delivery of primary health care to military personnel during low intensity conflict using a patient satisfaction survey. Military Medicine 168 (2003) 471-474