Diffusion of internet-based financial transactions among customers in South Korea

Journal of Global Marketing

Volumn 19, Issue 2, 2005, Pages 95-111

  Cha, Soon Kwean ^a   Kim, Minho ^a,b   McNiel, Ronald ^b  

^a Chonbuk National University   (South Korea)

^b UNIVERSITY OF ILLINOIS AT SPRINGFIELD   (United States)

Author keywords

Diffusion; E finance; Financial customer; Internet; South Korea

Indexed keywords

EID: 33745447751     PISSN: 08911762     EISSN: 15286975     Source Type: Journal    
DOI: 10.1300/J042v19n02_06     Document Type: Review

References (53)

1. Adcock, W.O., Hirschman, E.G. and J.L. Golstucker (1977), "Bank Credit card users: An updated profile," Association for Consumer Research, Vol. 4, pp. 236-241.
2. Aladwani, Adel M. (2001), "Online banking: A field study of drivers, development challenges, and expectations," International Journal of Information Management 21, pp. 213-225.
3. Black, N., Lickett, A., Winklhofer H. and C. Ennew (2001), "The adoption of Internet financial services: A qualitative study, " International Journal of Retail & Distribution Management, Vol. 29 No.8, pp. 390-398.
4. Chang, M.K. and W. Cheung (2001), "Determinants of the intention to use Internet/WWW at work: A confirmatory study," Information & Management, Vol. 39, pp. 1-14.
5. Cheng, C.H., Cheng, W. and M.K. Chang (2002), "The use of the Internet in Hong Kong: Manufacturing vs. service," International Journal of Production Economics, Vol. 75, pp. 33-45.
6. Cheung, W., Chang, M.K. and V.S. Lai (2000), "Prediction of Internet and World Wide Web usage at work: A test of an extended Triandis Model," Decision Support Systems, Vol. 30, pp. 83-100.
7. Cho, H., and R. LaRose (1999) "Privacy issues in Internet surveys," Social Science Computer Review, Vol. 17 No. 4, pp. 421-434.
8. Cronin, J.J. and S.A. Taylor (1992), "Measuring service quality: A reexamination and extension," Journal of Marketing, Vol. 56, pp. 55-68.
9. Daniel, E. (1999), "Provision of electronic banking in the UK and the Republic of Ireland," International Journal of Bank Marketing, Vol. 72 No. 2, pp. 72-82.
10. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, Vol. 13 No. 2, pp. 319-340.
11. Delone, W.H. and E.R. McLean (1992), "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, Vol. 3 No. 1.
12. Doll, W.J, Raghunathan, T.S., Lim J.S. and Y.P. Gupta (1995), "A confirmatory analysis of the user information satisfaction instrument," Information Systems Research, Vol. 6 No. 2, pp. 177-188.
13. Donthu, N. and D. Gilliland (1996), "Observations: The information shopper," Journal of Advertising Research, Vol. 36 No, 2, pp. 69-76.
14. Eastin, M. (2002), "Diffusion of e-commerce: An analysis of the adoption of four e-commerce activities," Telematics and Informatics, Vol. 19, pp. 251-267.
15. Eder, L.B. and M. Igbaria (2001), "Determinants of Internet diffusion and infusion," The International Journal of Management Science (Omega), Vol. 29, pp. 233-242.
16. Eme, P., (2003), Korea Stock Index Option: The Hottest Listed Derivatives Product in the World, An FIA Special Report, 38-40.
17. Franzak, F., Pitta, D. and S. Fritsche (2001), "Online relationships and the consumer's right to privacy," Journal of Consumer Marketing, Vol. 18 No. 7, pp. 631-641.
18. French, T. and A. O'Cass (2001), "Internet users' adoption of Web retailing: User and product dimensions," Journal of Product & Brand Management, Vol. 10 No. 6, pp. 361-381.
19. Fuerst, W. and P. Cheney (1982), "Factors Affecting the Perceived Utilization of Computer Based Decision Support Systems in the Oil Industry," Decision Sciences, Fall, pp. 554-569.
20. Gemoets, L.A. and M.A. Mahmood (1990), "Effect of the quality of user documentation of user satisfaction with information," Information and Management, Vol. 18 No. 1, pp. 47-54.
21. Goetz, E., Tyler, T., and F. Cook (1984). Promised incentives in media research: A look at data quality, sample representativeness, and response rate. Journal of Marketing Research, 21, 148-154.
22. Goldsmith R.E. and S.J. Newell (1997), "Innovativeness and price sensitivity: Managerial theoretical and methodological issues," Journal of Product and Brand Management, Vol. 6 No. 3, pp. 163-174.
23. Hoffman, D.L. and T.P. Novak (1996), "Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundation," Journal of Marketing, 60, pp. 50-68.
24. Hoffman, D.L., Kalsbeek, W.D. and T.P. Novak (1996), "Internet and Web use in the U.S.," Communications of the ACM, Vol. 39 No. 12, pp. 36-47.
25. Jarvenpaa, S.L. and P.A. Todd (1996), "Is There a Future for Retailing on the Internet?" Electronic Marketing and the Consumer, SAGE Publications.
26. John, Y.J. and G.E. German (2002), "Internet use in South Korea," Online Information Review, Vol. 26 No. 5, pp. 335-344.
27. Jun, M. and S. Cai (2001), "The key determinants of Internet banking service quality: A content analysis," International Journal of Bank Marketing, Vol. 19 No. 7, pp. 276-291.
28. Kiiski, S. and M. Pohjola (2002), "Cross-country diffusion of the Internet," Information Economics and Policy, Vol. 14 No. 2, pp. 297-310.
29. Lederer, A.L., Maupin, D.J., Sena, M.P. and Y. Zhuang (2000), "The technology acceptance model and the World Wide Web," Decision Support Systems, Vol. 29, pp. 269-282.
30. Liao, Z. and M.T. Cheung (2001), "Internet-based e-shopping and consumer attitudes: An empirical study," Information & Management, Vol. 38, pp. 299-306.
31. Liao, Z., Shao, Y.P., Wang, H. and A. Chen (1999), "The adoption of virtual banking: An empirical study," International Journal of Information Management 19, pp. 63-74.
32. Lin, J.C. and H. Lu (2000), "Towards an understanding of the behavioral intention to use a web site," International Journal of Information Management, Vol. 20, pp. 197-208.
33. Loh, L. and Y.S. Ong (1998), "The adoption of Internet-based stock trading: A conceptual framework and empirical results," Journal of Information Technology, Vol. 13, pp. 81-94.
34. Lucas, H. (1973), "User reactions and the management of information services," Management and Information, pp. 165-172.
35. Mehta, R. and E. Sivadas (1995), "Comparing response rates and response content in e-mail versus electronic mail surveys" Journal of the Market Research Society, 37 (4), 429-439.
36. Meuter, M.L. and M.J. Bitner (1998), "Self-Service Technologies: Extending Service Frameworks and Identifying Issues for Research," Marketing Theory and Applications, Dhruv Grewal and Connie Pechman, eds., Chicago, IL: American Marketing Association, Vol. 9, pp. 12-19.
37. Mols, Niels Peter (2000), "The Internet and services marketing - the case of Danish retail banking," Internet Research: Electronic Networking Application s and Policy, Vol. 10 No. 1, pp. 7-18.
38. Muylle, S., Moenaert, R. and M. Despontin (1998), "World Wide Web Search Behaviour: A Multiple Case-Study," Proceedings 3rd International Conference on Marketing and Corporate Communications, pp. 233-244. Strathclyde Graduate Business School, UK, April 20-21.
39. Nunnally, J.C. (1978), Psychometric Theory, Second Edition, New York, McGraw-Hill.
40. Phillips, L.A., Calantone, R. and M.T. Lee (1994), "International technology adoption," Journal of Business and Industrial Marketing, Vol. 9 No. 2, pp. 16-28.
41. Polatoglu, V.N. and S. Ekin (2001), "An empirical investigation of the Turkish consumers' acceptance of Internet banking services," International Journal of Bank Marketing, Vol. 19, pp. 156-165.
42. Rogers, E.M. (1995), Diffusion of Innovations, 4th Ed. Free Press, New York, NY.
43. Sathye, M. (1999), "Adoption of Internet Banking by Australian Consumers: An empirical investigation," International Journal of Bank Marketing, Vol. 17 No. 1, pp. 139-160.
44. Schaefer, D.R., and D.A. Dillman (1998). Development of a standard e-mail methodology: Results of an experiment. Public Opinion Quarterly, 62 (3), 378-397.
45. Schillewaert, N., Langerak, F., Duhamel, T., (1998). Non-probability sampling for WWW surveys: A comparison of methods. Journal of the Marketing Research Society, 40, 307-322.
46. Shim, S. and M.A. Eastlick (1998), "The hierarchical influence of personal values on mall shopping attitude and behavior," Journal of Retailing, Vol. 74 No. 1, pp. 139-160.
47. Shostack, G.L. (1985), "Planning the service encounter," in Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. (Eds), The service encounter, Lexington Books, Lexington, MA, pp. 243-254.
48. Smith, Alastair G. (1997), "Criteria for Evaluation Internet Information Resource," The Public Access Computer Systems Review, Vol. 8 No. 3. (http://info.lib.uh.edu/pr/v8/n3/smit8n3.html)
49. Suganthi, B.B. (2001), "Internet Banking Patronage: An Empirical Investigation of Malaysia," Journal of Internet Banking and Commerce, May, Vol. 6 No. 1. (www.arraydev.com/commerce/jibc/0103.htm)
50. Szajna, B. (1996), "Empirical Evaluation of the Revised Technology Acceptance Model," Management Science, Vol. 42 No. 1, pp. 85-92.
51. Szymanski, D.M. and R.T. Hise (2000), "E-Satisfaction: An Initial Examination," Journal of Retailing, Vol. 76 No. 3, pp. 309-332.
52. Taylor, S. and P.A. Todd (1995), "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, Vol. 6, June, pp. 144-176.
53. Trice, A.W. and M.E. Treacy (1988), "Utilization as a dependent variable in MIS Research," Data Base, Vol. 19 No. 3-4, pp. 31-41.