Research on the service recovery system of Chinese real estate industry

2005 International Conference on Services Systems and Services Management, Proceedings of ICSSSM'05

Volumn 2, Issue , 2005, Pages 1269-1272

  Sun, Jinying ^a   Liu, Changbin ^a  

^a HARBIN INSTITUTE OF TECHNOLOGY   (China)

Author keywords

Chinese Real Estate Industry; Customer Satisfaction; Service Failure; Service Recovery System

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL ECONOMICS; PERSONNEL; PROBLEM SOLVING; PROFESSIONAL ASPECTS;

CHINESE REAL ESTATE INDUSTRY; SERVICE FAILURE; SERVICE RECOVERY SYSTEM;

INDUSTRIAL MANAGEMENT;

EID: 33745260921     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2005.1500201     Document Type: Conference Paper

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