Comparing objective service failures and subjective complaints: An investigation of domino and halo effects

Journal of Business Research

Volumn 36, Issue 2, 1996, Pages 107-115

  Halstead, Diane ^a   Morash, Edward A ^b   Ozment, John ^b  

^a UNIVERSITY OF KENTUCKY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030161837     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/0148-2963(95)00170-0     Document Type: Article

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