Social matching: A framework and research agenda

ACM Transactions on Computer-Human Interaction

Volumn 12, Issue 3, 2005, Pages 401-434

  Terveen, Loren ^a   McDonald, David W ^b  

^a UNIVERSITY OF MINNESOTA   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

Collaborative filtering; Human computer interaction; Information visualization; Recommender systems; Social networks

Indexed keywords

COLLABORATIVE FILTERING; INFORMATION VISUALIZATION; RECOMMENDER SYSTEMS; SOCIAL NETWORKS;

COMPUTER NETWORKS; HUMAN COMPUTER INTERACTION; INFORMATION ANALYSIS; ONLINE SYSTEMS; PATENTS AND INVENTIONS; SOCIAL ASPECTS;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 33745176247     PISSN: 10730516     EISSN: 10730516     Source Type: Journal    
DOI: 10.1145/1096737.1096740     Document Type: Review

References (116)

1. ALLEN, T. J. 1977. Managing the Flow of Technology. MIT Press, Cambridge, MA.
2. ACKERMAN, M. S. 1994. Augmenting the organizational memory: A field study of answer garden. In Proceedings of the Conference on Computer Support Cooperative Work (CSCW'94). Chapel Hill, NC. ACM Press, 243-252.
3. ACKERMAN, M. S. AND MCDONALD, D. W. 1996. Answer Garden 2: Merging organizational memory with collaborative help. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'96). 97-105.
4. ACKERMAN, M. S., CRANOR, L. F., AND REAGLE, J. 1999. Privacy in e-commerce: Examining user scenarios and privacy preferences. In Proceedings of the ACM Conference on Electronic Commerce (EC'99). 1-8.
5. ADAMIC, L. A. AND ADAR, E. 2003. Friends and neighbors on the web. Social Netw. 25, 3 (July), 211-230.
6. AMENTO, B., TERVEEN, L., HILL, W., HIX, D., AND SCHULMAN, R. 2003. Experiments in social data mining: The TopicShop system. In ACM Trans. Comput.-Hum. Interact. 10, 1, 54-85.
7. BAYM, N. 1993. Interpreting soap operas and creating community: Inside a computer-mediated fan culture. J. Folklore Res. 30, 143-176.
8. BEENEN, G., LING, K., CHANG, K., WANG, X., RESNICK, P., AND KRAUT, R. 2004. Using social psychology to motivate contributions to online communities. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work. To appear.
9. BERSCHEID, E. AND REIS, H. T. 1998. Attraction and close relationships. In The Handbook of Social Psychology. D. T. Gilbert, S. T. Fiske, and G. Lindzey, Eds. Oxford University Press 193-254.
10. BRADNER, E. AND MARK, G. 2002. Why distance matters: Effects on cooperation, persuasion and deception. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'02). 226-235.
11. BREESE, J. S., HECKERMAN, D., AND KADIE, C. 1998. Empirical analysis of predictive algorithms for collaborative filtering. In Proceedings of the 14th Conference on Uncertainty in Artificial Intelligence (UAI'98). G. F. Cooper and S. Moral, Eds. Morgan Kaufmann, San Francisco, CA. 43-52.
12. BUDZIK, J., BRADSHAW, S., FU, X., AND HAMMOND, K. J. 2002. Clustering for opportunistic communication. In Proceedings of the International WWW Conference. Honolulu, HA.
13. BURKE, R. 2002. Hybrid recommender systems: Survey and Experiments. User Model. UserAdapt. Interact. 12, 4, 331-370.
14. CARROLL, J. M. AND ROSSON, M. B. 1992. Getting around the task-artifact cycle: How to make claims and design by scenario. ACM Trans. Inform. Syst. 10, 181-212.
15. CLANCEY, W. J. 1987. From Guidon to Neomycin and Heracles in twenty short lessons. The AI Magazine 7, 3, 40-60.
16. COHEN, D., JACOVI, M., MAAREK, Y. S., AND SOROKA, V. 2002. Livemaps for collection awareness. Int. J. Hum.-Comput. Stud. 56, 1, 7-23.
17. COSLEY, D., LUDFORD, P., AND TERVEEN, L. 2003. Studying the effect of similarity in online task-focused interactions. In Proceedings of ACM Conference on Supporting Group Work (GROUP'03). To appear.
18. DIEBERGER, A. 1997. Supporting social navigation on the World Wide Web. Int. J. Hum.-Comput. Stud. 46, 6, 805-825.
19. DONATH, J., KARAHALIOS, K., AND VIEGAS, F. 1999. Visualizing conversations. In Proceedings of the Hawai International Conference on System Science (HICSS-32). Maui, HI.
20. DOURISH, P. AND BLY, S. 1992. Supporting awareness in a distributed work group human factors. In Proceedings of ACM Conference on Human Factors in Computing Systems (CHI92). 541-547.
21. DOURISH, P. AND CHALMERS, M. 1994. Running out of space: Models of information navigation. In Proceedings of Computer-Human Interaction (HCI'94).
22. ERICKSON, T., SMITH, D. N., KELLOGG, W. A., LAFF, M. R., RICHARDS, J. T., AND BHADNER, E. 1999. Socially translucent systems: Social proxies, persistent conversation, and the design of 'babble'. In. Proceedings of Computer-Human Interaction (CHI'99). ACM Press.
23. ERICKSON, T. AND KELLOGG, W. A. 2000. Social translucence: An approach to designing systems that mesh with social processes. ACM Trans. Comput.-Hum. Interact. 7, 1, 59-83.
24. ERICKSON, T. 2003. Designing visualizations of social activity: Six claims. In Extended Abstracts of Computer-Human Interaction (CHI'03).
25. EVELAND, J. D., BLANCHARD, A., BROWN, W., AND MATTOCKS, J. 1994. The role of "help networks" in facilitating use of CSCW tools. In the Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW94). 265-274.
26. FARRIS, G. F. AND LIM F. G., JR. 1969. Effects of Performance on leadership, cohesiveness, influence, satisfaction, and subsequent performance. J. Appl. Psych. 53, 490-497.
27. FISCHER, C. 1982. To Dwell Among Friends: Personal Networks in Town and City. University of Chicago Press, Chicago, IL.
28. FISCHER, C. S., JACKSON, R. M., STUEVE, C. A., GERSON, K., AND JONES, L. M. 1977. Networks and Places: Social Relations in the Urban Setting. Free Press, New York, NY.
29. FISH, R. S., KRAUT, R. E., ROOT, R. W., AND RICE, R. E. 1992. Evaluating video as a technology for informal communication. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'92). 37-48.
30. FONER, L. 1996. A multi-agent referral system for matchmaking. In Proceedings of the 1st International Conference on the Practical Application of Intelligent Agents and Multi-Agent Technology. (April) London, UK. 245-261.
31. FREEMAN, L. 1998. Computer programs in social network analysis. Connections 11, 26-31.
32. FRIEDMAN, E. AND P. RESNICK. 2001. The social cost of cheap pseudonyms. J. Econom. Manage. Strat. 10, 2, 173-199.
33. GABARRO, J. J. 1990. The Development of Working Relationships. In Intellectual Teamwork. J. Galegher, R. E. Kraut, and C. Egido, Eds. Lawrence Erlbaum Associates. 79-110.
34. GARFINKEL, H. 1967. Studies in Ethnomethodology. Prentice-Hall.
35. GARTON, L., HAYTHORNTHWAITE, C., AND WELLMAN, B. 1997. Studying online social networks. J. Comput. Mediated Comm. 3, 1 (June).
36. GOFFMAN, E. 1961. The Presentation of Self in Everyday Life. Anchor-Doubleday, New York, NY.
37. GOLDBERG, K., ROEDER, T., GUPTA, D., AND PERKINS, C. 2001. Eigentaste: A constant time collaborative filtering algorithm. Inform. Retrieval J. 4, 2, 133-151.
38. GRANOVETTER, M. 1973. The strength of weak ties. Amer. J. Sociol. 78, 6,1360-1380.
39. GRINTER, R. E. AND ELDRIDGE, M. 2001. "y do tngrs luv 2 txt msg?" In Proceedings of 7th European Conference on Computer Supported Cooperative Work (ECSCW'01). (Sept.) Bonn, Germany. 18-20, 219-238.
40. GRINTER, R. E. AND PALEN, L. 2002. IM in teenage life. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'02). (Nov.) New Orleans, LA. 16-20, 21-30.
41. GRUDIN, J. 1994. Eight challenges for developers. Comm. ACM 37, 1, 93-104.
42. HARDIN, G. 1968. The tragedy of the commons, Science. 162, 1243-1248.
43. HERLOCKER, J., KONSTAN, J., AND RIEDL, J. 2000. Explaining collaborative filtering recommendations. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'00).
44. HERLOCKER, J., KONSTAN, J. A., TERVEEN, L. G., AND RIEDL, J. T. 2004. Evaluating Collaborative Filtering Recommender Systems. ACM Trans. Inform. Syst. (Special Issue on Recommender Systems Algorithms, and Evaluation). 22, 5-53.
45. HILL, C. T., RUBIN, Z., AND PEPLAU, L. A. 1976. Breakups before marriage: The end of 103 affairs. J. Social Issues 32, 1, 147-168.
46. HILL, W. C., HOLLAN, J. D., WROBLEWSKI, D., AND MCCANDLESS, T. 1992. Edit wear and read wear. In Proceedings of Computer-Human Interaction (CHI'92) (May) Monterey, CA. 3-9.
47. HILL, W. C. AND HOLLAN, J. D. 1994. History-enriched digital objects: Prototypes and policy issues. The Inform. Soc. 10, 2, 139-145.
48. HILL, W. C., STEAD, L., ROSENSTEIN, M., AND FURNAS, G. 1995. Recommending and evaluating choices in a virtual community of use. In Proceedings of Computer-Human Interaction (CHI'95) (May) Denver, CO. 194-201.
49. HILL, W. C. AND TERVEEN, L. G. 1996. Using frequency-of-mention in public conversations for social filtering. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'96) (Nov.) Boston MA. 106-112.
50. HONG, J. I. AND LANDAY, J. A. 2004. An architecture for privacy-sensitive ubiquitous computing. In Proceedings of The 2nd International Conference on Mobile Systems, Applications, and Services (MOBISYS'04).
51. HUDSON, S. AND SMITH, I. 1996. Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'96). 248-257.
52. JACKSON, R. M. 1977. Social structure and process in friendship choice. In Networks and Places: Social Relations in the Urban Setting. Fischer et al., Eds. Free Press, NY. 59-78.
53. KANDEL, D. 1978. Similarity in real-life adolescent friendship pairs. J. Personal. Soc. Psych. 36, 306-312.
54. KARAU, S. J. AND WILLIAMS, K. D. 1993. Social loafing: A meta-analytic review and theoretical integration. J. Personal. Soc. Psych. 65, 4, 681-706.
55. KAUTZ, H., SELMAN, B., AND SHAH, M. 1997. ReferralWeb: Combining social networks and collaborative filtering. Comm. ACM 30, 3.
56. KOBSA, A. 2001. Generic User modeling systems. In User Modeling and User-Adapted Interaction 2nd Ed. Kluwer, 49-63.
57. KOLLOCK, P. 1996. Design principles for online communities. Harvard Conference on the Internet and Society. Also published in PC Update 15, 5 (June 1998), 58-60.
58. KONSTAN, J. A., MILLER, B. N., MALTZ, D., HERLOCKER, J. L., GORDON, L. R., AND RIEDL, J. 1997. GroupLens: Applying collaborative filtering to usenet news. Comm. ACM 40, 3, 56-58.
59. KRAUT, R. E., EGIDO, C., AND GALEGHER, J. 1990. Patterns of contact and communication in scientific research collaboration. In Intellectual Teamwork. J. Galegher, R. E. Kraut, and C. Egido, Eds. Lawrence Erlbaum Associates. 149-171.
60. KRAUT, R. 2003. Applying social psychological theory to the problems of group work. In HCI Models, Theories and Frameworks:Toward A Multidisciplinary Science. J. M. Carroll, Ed. Morgan Kaufman, New York, NY. 325-356.
61. LANG, K. 1995. Newsweeder: Learning to filter netnews. In Proceedings of the 12th International Conference on Machine Learning. 331-339.
62. LIEBEEMAN, H. 1997. Autonomous interface agents. In Proceedings of Computer-Human Interaction (CHI'97). Atlanta, GA. 67-74.
63. LIEBERMAN, H., FRY, C., AND WEFTZMAN, L. 2001. Exploring the Web with reconnaissance agents. Comm. ACM 44, 8, 69-75.
64. LING, R. AND YTTRI, B. 1999. Nobody sits at home and waits for the telephone to ring: Micro and hypercoordination through the use of the mobile telephone. Telenor Report. Available at http://www.telenor.no/fou/program/ nomadiske/articles/08.pdf.
65. LUDFORD, P., COSLEY, D., FRANKOWSKI, D., AND TERVEEN, L. G. 2004. Think different: Increasing online community participation using uniqueness and group dissimilarity. In Proceedings of Computer-Human Interaction (CHI'04).
66. MAES, P. 1994. Agents that reduce work and information overload. Comm. ACM37, 7, 31-40.
67. MCCARTHY, J. F. AND ANAGNOST, T. D. 1998. MusicFX: An arbiter of group preferences for computer supported collaborative workouts. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'98). 363-372.
68. MCCARTHY, J. F., NGUYEN, D. H., RASHID, A. M., AND SOROCZAK, S. 2003. Proactive displays and the experience UbiComp project. Ubicomp 2003 Adjunct Proceedings.
69. MCDONALD, D. W. AND ACKERMAN, M. S. 1998. Just Talk to me: A field study of expertise location. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'98). 315-324.
70. MCDONALD, D. W. AND ACKERMAN, M. S. 2000. Expertise recommender: A flexible recommendation architecture. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work. (CSCW'00). 231-240.
71. MCDONALD, D. W. 2000. Supporting nuance in groupware design: Moving from naturalistic expertise location to expertise recommendation. Unpublished dissertation, University of California, Irvine, Irvine, CA.
72. MCDONALD, D. W. 2001. Evaluating expertise recommendations. In Proceedings of the International Conference on Supporting Group Work (GROUP'01).
73. MCDONALD, D. W. 2003. Recommending collaboration with social networks: A comparative evaluation. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'03). 593-600.
74. MCKNIGHT, D. H., CUMMINGS, L. L., AND CHERVANY, N. L. 1998. Initial trust formation in new organizational relationships. Academy Manage. Revi. 23, 3, 473-490.
75. MILGRAM, S. 1977. The Individual in a Social World. Addison-Wesley, Reading, MA. 51-53.
76. MOONEY, R. J. AND ROY, L. 2000. Content-based book recommending using learning for text categorization. In Proceedings of the 5th ACM Conference on Digital Libraries. San Antonio, TX. 195-204.
77. NARDI, B. A., WHITTAKER, S., AND SCHWARZ, H. 2002. NetWORKers and their activity in intensional networks. J. Collab. Comput. (1-2). 205-242.
78. NARDI, B. A., WHITTAKER, S., ISSACS, E., CREECH, M., JOHNSON, J., AND HAINSWORTH, J. 2002. Integrating communication and information through contact map. Comm. ACM 45, 4, 89-95.
79. O'CONNOR, M., COSLEY, D., KONSTAN, J. A., AND RIEDL, J. 2001. PolyLens: A recommender system for groups of users. In Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW'01). Bonn, Germany 199-218.
80. OSTROM, E. 1990. Governing the Commons: The Evolution of Institutions for Collective Action. Cambridge University Press, Cambridge, UK.
81. PARKS, M. R. AND ROBERT, L. D. 1998. Making MOOsic: The development of personal relationships online and a comparison to their offline counterparts. J. Soc. Person. Relation. 15, 517-537.
82. PREECE, J. 1998. Empathic communities: Reaching out across the web. Interactions 32-43.
83. PREECE, J. 1999. Empathic communities: Balancing emotional and factual communication. Interdiscipl. J. Hum.-Comput. Interact. 12, 1, 63-77.
84. PRENTICE, D. A., MILLER, D. T., AND LIGHTDALE, J. R. 1994. Asymmetries in attachments to groups and to their members: Distinguishing between common-identity and common-bond groups. Personal. Soc. Psych. Bull. 20, 5, 484-493.
85. RESNICK, P., IACOVOU, N., SUCHAK, M., BERGSTROM, P., AND RIEDL, J. 1994. GroupLens: An open architecture for collaborative filtering of netnews. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'94). Chapel Hill, NC. 175-186.
86. RESNICK, P., ZECKHAUSER, R., FRIEDMAN, E., AND KUWABARA, K. 2000. Reputation Systems. Comm. ACM.
87. RICH, E. 1979. User Modeling via stereotypes. Cognitive Science 3, 329-354.
88. SACK, W. 2000. Conversation Map: A content-based usenet newsgroup browser. In Proceedings of the International Conference on Intelligent User Interfaces (IUI'00). 233-240.
89. SHARDANAND, U. AND MAES, P. 1995. Social information filtering: Algorithms for automating "word of mouth". In Proceedings of Computer-Human Interaction (CHI'95). Denver CO. 210-217.
90. SHIRKY, C. 2004. Situated software. Available at http://www.shirky.com/ writings/situated.software.html.
91. SINHA, R. AND SWEARINGEN, K. 2002. The role of transparency in recommender systems. CHI'02 Conference Companion.
92. SMITH, M. A. AND FIORE, A. T. 2001. Visualization components for persistent conversations. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'01). 136-143.
93. SPIEKERMANN, S., GROßKLAGS, J., AND BERENDT, B. 2001. E-privacy in 2nd generation e-commerce: Privacy preferences versus actual behavior. In Proceedings of the ACM Conference on Electronic Commerce (EC'01). 38-47.
94. SPROULL, L. AND FARAJ, S. 1997. Atheism, sex, and databases: The net as a social technology. In Culture of the Internet. S. Kiesler Ed. Erlbaum, Publishing 35-52.
95. STAW, B. M. 1975. Attributes of the 'causes' of performance: A general alternative interpretation of cross-sectional research on organizations. Organiz. Behav. Hum, Perform, 13, 414-432.
96. SVENSSON, M., HOOK, K., LAAKSOLAHTI, J., AND WAERN, A. 2001. Social navigation of food recipes. In Proceedings of Computer Human Interaction (CHI'01). 341-348.
97. SWEARINGEN, K. AND SINHA, R. 2001. Beyond Algorithms: An HCI perspective on recommender systems. SIGIR 2001 Workshop on Recommender Systems.
98. TERRY, M., MYNATT, E. D., RYALL, K., AND LEIGH, D. 2002. Social net: Using patterns of physical proximity over time to infer shared interests. Extended Abstracts of the ACM Conference on Human Factors in Computing Systems. 816-817.
99. TERVEEN, L. G., SELPRIDGE, P. G., AND LONG, M. D. 1995. Living design memory: Framewor, implementation, lessons learned. Hum.-Comput. Interact. 10, 1, 1-38.
100. TERVEEN, L. G., HILL, W., AMENTO, B., MCDONALD, D., AND CRETER, J. 1997. PHOAKS: A system for sharing recommendations. Comm. ACM 40, 3, 59-62.
101. TERVEEN, L. G. AND HILL, W. Human-computer collaboration in recommender systems. In HCI in the New Millennium. J. Carroll, Ed. Addison Wesley.
102. TURPIN, A. AND HERSH, W. 2001. Why batch and user evaluations do not give the same results. In Proceedings of the 24th Annual ACM SIGIR Conference on Research and Development in Information Retrieval. 17-24.
103. VAN DYKE, N. W., LIEBERMAN, H., AND MAES, P. 1999. Butterfly: A conversation-finding agent for Internet relay chat. In Proceedings of the International Conference on Intelligent User Interfaces. (Jan.).
104. VERBRUGGE, L. M. 1977. The structure of adult friendship choices. Social Forces 56, 2 (Dec.).
105. WALLER, W. 1937. The rating and dating complex. Amer. Sociol. Rev. II (Oct.). Reprinted in Silverstein, H. Ed. The Sociology of Youth: Evolution and Revolution. 1973 Macmillan, New York, NY. 284-292.
106. WALTHER, J. B. 1992. Interpersonal effects in computer-mediated interaction: A relational perspective. Comm. Res. 19, 52-90.
107. WALTHER, J. B., ANDERSON, J. F., AND PARK, D. W. 1994. Interpersonal effects in computer-mediated interaction: A meta-analysis of social and antisocial communication. Comm. Res. 21, 460-487.
108. WASSERMAN, S. AND FAUST, K. 1994. Social Network Analysis. Cambridge University Press, Cambridge, UK.
109. WELLMAN, B. 1997. An Electronic Group is Virtually a Social Network. In Culture of the Internet, S. Kiesler, Ed. Lawrence Erlbaum. 179-205.
110. WELLMAN, B. 2001. Computer networks as social networks. Science 293, 2031-2034.
111. WEXELBLAT, A. AND MAES, P. 1999. 'Footprints: History-rich tools for information foraging'. In Proceedings of Computer-Human Interaction (CHI'99). 270-277.
112. WHITTAKER, S., TERVEEN, L. G., AND NARDI, B. A. 2000. Let's stop pushing the envelope and start addressing it. Hum.-Comput. Interact. 15, 2-3, 75-106.
113. WHITTAKER, S., JONES, Q., NARDI, B., CHEECH, M., TERVEEN, L., ISAACS, E., AND HAINSWORTH, J. 2004. Using personal social networks to organize communication in a social desktop. ACM Trans. Comput.-Hum. Interact. 11, 4, 445-471.
114. WHYTE, W. H. 1956. The Organization Man. Simon and Schuster, New York, NY.
115. WIRED NEWS 1998. Love: Japanese style. http://www.wired.com/news/culture/ 0,1284,12899,00.html.
116. WIRED NEWS. 2004. Brits going at it tooth and nail, http://www.wired.eom/ news/wireless/0,1382, 62687,00.html.