Usability and the bottom line

IEEE Software

Volumn 18, Issue 1, 2001, Pages 31-32

  Donahue, George M ^a,b,c,d  

^a Sapient ^*  (United States)

^b ACM Special Interest Group on Computer Human Interaction   (United States)

^c Usability Professionals Association   (United States)

^d Sapient   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; COMPUTER SOFTWARE; COST BENEFIT ANALYSIS; COST EFFECTIVENESS; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; JOB SATISFACTION; MARKETING; PRODUCTIVITY; SALES; USER INTERFACES; WEBSITES;

COST BENEFIT RATIO; USABILITY TESTING;

USABILITY ENGINEERING;

EID: 0035107792     PISSN: 07407459     EISSN: None     Source Type: Journal    
DOI: 10.1109/52.903161     Document Type: Review

References (16)

1. R.G. Bias and D. J. Mayhew, eds., Cost-Justifying Usability, Harcourt Brace & Co., Boston, 1994.
2. A.M. Lund, "Another Approach to Justifying the Cost of Usability," Interactions, vol. 4, no. 3, May/June 1997, pp. 48-56.
3. R.S. Pressman, Software Engineering: A Practitioner's Approach, McGraw Hill, New York, 1992.
4. A. Cooper, The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity, SAMS, Indianapolis, 1999.
5. M.E. Wiklund, Usability In Practice: How Companies Develop User-friendly Products, Academic Press, Boston, 1994.
6. B. Berkowitz and D. Levin, "IAM Sues Razorfish for Poor Design," The Standard, 14 July 2000, www. thestandard.com/article/display/0%2C1151%2C16831 %2C00.html (current 3 Jan. 2001).
7. H. Manning, "Why Most Web Sites Fail," Forrester Research, Sept. 1998; view an excerpt or purchase the report at www.forrester.com/ER/Research/Report/ Excerpt/0,1338,1285,FF.html (current 3 Jan. 2001).
8. S. Wildstrom, "A Computer User's Manifesto," Business Week, Sept. 28, 1998.
9. J. Nielsen, "The Web Usage Paradox: Why Do People Use Something This Bad?" Alertbox, 9 Aug. 1998; www.useit.com/alertbox/980809.html (current 3 Jan. 2001).
10. J. Nielsen, "Web Research: Believe the Data." Alertbox, 11 July 1999; www.useit.com/alertbox/990711.html (current 3 Jan. 2001).
11. H. Manning, "The Right Way To Test Ease-Of-Use." Forrester Research, Jan. 1999; view an excerpt or purchase the report at www.forrester.com/ER/Research/ Brief/Excerpt/0,1317,5299,FF.html (current 3 Jan. 2001).
12. J. Nielsen, "Loyalty on the Web," Alertbox, 1 Aug. 1997, www.useit.com/alertbox/97083.html (current 3 Jan. 2001).
13. Cheskin Research and Studio Archetype/Sapient, "E-commerce Trust Study," 1999; www.studioarchetype.com/ cheskin/index.html (current 3 Jan. 2001).
14. "Icon Medialab Announces Usability Guarantee," Icon Media Lab, 29 Nov. 2000; www.iconmedialab.se/ default/news/press_releases/right.asp?id=310 (current 3 Jan. 2001).
15. S. Kalin, "Mazed and Confused," CIO Web Business Magazine, 1 Apr. 1999; www.cio.com/archive/ webbusiness/040199_use.html (current 3 Jan. 2001).
16. J. Nielsen, "Is Usability Engineering Really Worth It?" IEEE Software, vol. 10, no. 6, Nov. 1993, pp. 90-92.