Exploring the inherent benefits of RFID and automated self-serve checkouts in a B2C environment

International Journal of Business Information Systems

Volumn 1, Issue 1-2, 2005, Pages 149-181

  Smith, Alan D ^a  

^a ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

Adoption of technology; Automatic identification; Business to Customer (B2C); Customer Relationship Management (CRM); Radio Frequency Identification (RFID); Self checkout; Strategy

Indexed keywords

EID: 33745027249     PISSN: 17460972     EISSN: 17460980     Source Type: Journal    
DOI: 10.1504/IJBIS.2005.007405     Document Type: Article

References (42)

1. Albrecht, K. (2002) 'Supermarket cards: the tip of the retail surveillance iceberg', Denver University Law Review, Summer, Vol. 79, No. 4, pp.534-539,558-565.
2. Alorie, G. (2004) 'U.S. pushes for RFID laws', CNET News.com, February, Online Available http://networks.siticon.com/lans/ 0,39024663,39118626,00.htm
3. Amoako-Gyampah, K. and Salam, A. (2003) 'An extension of the technology acceptance model in an ERP implementation environment', Information and Management, Vol. 42, pp.731-745.
4. Barthiaume, D. (2004) 'How to ensure a successful RFID pilot', Chain Store Age, Vol. 80, No. 4, pp.43-44.
5. Beaver street fisheries stands to benefit from Wal-Mart's RFID mandate (2004) 'Beaver street fisheries stands to benefit from Wal-Mart's RFID mandate', Manufacturing Systems Institute, Vol. 22, No. 10, p.52.
6. Bednarz, A., Dubie, D. and Langford, R. (2003) 'Playing tag', Network World, July, Vol. 20, No. 27, pp.41-43.
7. Belkin, G. (2004) 'Do RFID advocates consider the customer?', Chain Store Age: Retail Technology Quarterly, January, p.36A.
8. Bishop, C.M. (1995) Neural Networks for Pattern Recognition, Oxford, UK: Oxford University Press.
9. Bitner, M., Ostrom, A. and Meuter, M. (2002) 'Implementing successful self-service technologies', Academy of Management Executive, Vol. 16, No. 4, pp.96-108.
10. Boone, T. (2004) 'The art of deploying RFID: three tips', Frontline Solutions, Vol. 5, No. 10, pp.33-34.
11. Boyle, E. (2002) 'RFID labels a good read', Paper, Film, and Foil Converter, April, Vol. 76, No. 4.
12. Brandel, M. (2003) 'Smart tags, high costs', Computerworld, December, Vol. 37, No. 50, pp.39-40.
13. Cline, J. (2004) 'The RFID privacy scare is overblown', Computerworld, 15 March, p.44.
14. Cumming, S. (1993) 'Neural networks for monitoring of engine condition data', Neural Computing and Applications, Vol. 1, No. 1, pp.96-102.
15. Dipert, B. (2004) 'RFIDs confront the venerable bar code', EDN (The Design Source for Engineers and Managers Worldwide), 14 October, Vol. 49, No.21, p. 14.
16. Dunn, R. (2004) 'For better or worse', Chain Store Age, June, Vol. 80, No. 6, p.52.
17. Geissler, S. and Edison, G. (2003) 'Measuring attitudes towards general technology: antecedents, hypotheses and scale development', Journal of Targeting, Measurement and Analysis for Marketing, Vol.12, No. 2, pp. 137-139.
18. Holland, T. (2004) 'Shopping-cart spy chips', Far Eastern Economic Review, 9 September, Vol.167, No.36, pp.36-44.
19. Kevan, T. (2004) 'Going bilingual with multipurpose readers', Frontline Solutions, Vol. 5, No. 8, pp.24-27.
20. Kinsella, B. (2003) 'The wal-mart factor', Industrial Engineer, Vol. 35, No. 11, pp.32-36.
21. Kinsella, B. and Elliott, M. (2005) 'Delivering the goods', Industrial Engineer, March, Vol. 37, No. 3, pp.24-30.
22. Lach, J. (1999) 'Scan it yourself', American Demographics, Vol. 21, No. 9, pp. 11-13.
23. Lee, J. and Allaway, A. (2002) 'Effects of personal control on adoption of self-service technology innovations', The Journal of Services Marketing, Vol. 16, No. 6, pp.553-572.
24. Lillo, A. (2004) 'Store of the future is here today', Home Textiles Today, January, Vol. 25, No. 19, pp.11-12.
25. McClenahen, J. and Purdum, T. (2004) 'RFID's ROI', Industry Week, November, Vol. 253, No. 11, p.67.
26. Murphy, T. (2004) 'Radio frequency ID', World's Auto World, June, Vol. 40, No. 6, p.21.
27. Oja, E. (1989) 'Neural networks, principal components, and subspaces', International Journal of Neural Systems, Vol. 1, No. 1, pp.61-68.
28. Pottie, G.J. (2004) 'Privacy in the global e-village', Association for Computing Machinery, Communications of the ACM, Vol. 47, No. 2, pp.21-29.
29. Praskey, S. (2004) 'Call of the wire', Canadian Grocer, Vol. 118, No. 4, pp.58-61.
30. RFID: good or bad (2004) 'RFID: good or bad', International Journal of Productivity and Performance Management, Vol. 53, Nos. 5-6, pp.565-573.
31. Samwel, E. (2004) 'Collaboration is key to RFID', Journal of Commerce, p.1.
32. Security friend and foe (2003) 'Security friend and foe', Industrial Engineer, Vol. 35, No. 11, p.39.
33. Shutzberg, L. (2004) 'Early adopters should be wary of RFID costs', Informationweek, November, No.1012, p.98.
34. Smith, A.D. (2002) 'Loyalty and e-marketing issues: customer retention on the web', Quarterly Journal of E-commerce, Vol. 3, No. 2, pp. 149-161.
35. Smith, A.D. (2004) 'Potential for growth and security in internet file-sharing: the VPN concept of gnutella', Journal of Internet Commerce, Vol. 3, No. 2, pp. 1-19.
36. Smith, A.D. and Offodile, O.F. (2002) 'Information management of automated data capture: an overview of technical developments', Information Management and Computer Security, Vol.10, No. 3, pp. 109-118.
37. Smith, A.D. and Rupp, W.T. (2002a) 'Application Service Providers (ASP): moving downstream to enhance competitive advantage', Information Management and Computer Security, Vol. 10, No. 2, pp.64-72.
38. Smith, A.D. and Rupp, W.T. (2002b) 'Issues in cybersecurity: understanding the potential risks associated with hackers/crackers', Information Management and Computer Security, Vol. 10, No. 4, pp. 178-183.
39. Thomas, D. (2003) 'Retailers not prepared for RFID processes', Computer Weekly, 16 December, p.10.
40. Traiman, S. (2001) 'Tag, you're it! The EPC tag could revolutionize the retail supply chain', Retail Systems Reseller, November, Online, Available http://www.retailsystemsreseller.com/archive/Nov01/ Nov01_5.shtml
41. Want, R. (2004) 'The magic of RFID', ACM Queue, Vol. 2, No. 7, Online, Available http://www.acmqueue.com/ modules.php?name=Content&pa=showpage&pid=216&page=1
42. Wood, L. (2004) 'Retail's biggest RFID project', Chain Store Age: Retail Technology Quarterly, October, pp.11A-19A.