메뉴 건너뛰기




Volumn 37, Issue 4 SPEC. ISS., 2006, Pages 513-523

Patient views of adverse events: Comparisons of self-reported healthcare staff attitudes with disclosure of accident information

Author keywords

Disclosure of accident information; Patient questionnaire; Patient safety

Indexed keywords

ACCIDENT PREVENTION; CUSTOMER SATISFACTION; HEALTH CARE; HEALTH RISKS;

EID: 33744913281     PISSN: 00036870     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.apergo.2006.04.010     Document Type: Article
Times cited : (13)

References (31)
  • 1
    • 85026435048 scopus 로고    scopus 로고
    • Andersen, H.B., Madsen, M.D., Hermann, N., Schiøler, T., Østergaard, D., 2002. Reporting adverse events in hospitals: a survey of the views of doctors and nurses on reporting practices and models of reporting. In: Johnson, C. (Ed.), Proceedings of the Workshop on the Investigation and Reporting of Incidents and Accidents, Glasgow, July 2002, pp. 127-136.
  • 2
    • 85026451666 scopus 로고    scopus 로고
    • Andersen, H.B., Itoh, K., Peraudeau, A., 2003. Comparative results of Danish-Japanese surveys of the attitudes of doctors and nurses to reporting adverse events. Technical Report, Risø-I-2040 (EN), Systems Analysis Department, Risø National Laboratory, Roskilde, Denmark.
  • 3
    • 85026482300 scopus 로고    scopus 로고
    • Andersen, H.B., Hermann, N., Madsen, M.D., Østergaard, D., Schiøler, T., 2004a. Hospital staff attitudes to models of reporting adverse events: implications for legislation. In: Spitzer, C., Schmocker, C.U., Dang, V.N. (Eds.), Proceedings of the 7th International Conference on Probabilistic Safety Assessment and Management (PSAM 7-ESREL'04), vol. 5, Berlin, June 2004, Springer, Berlin, pp. 2720-2725.
  • 4
    • 85026456490 scopus 로고    scopus 로고
    • Andersen, H.B., Madsen, M.D., Ruhnau, B., Freil, M., Østergaard, D., Hermann, N., 2004b. Do doctors and nurses know what patients want after adverse events? Ninth European Forum on Quality Improvement in Health Care, May 2004, Copenhagen, Denmark.
  • 5
    • 0028506543 scopus 로고
    • Clinical complaints: a means of improving quality of care
    • Bark P., Vincent C., Jones A., and Savory J. Clinical complaints: a means of improving quality of care. Qual. Health Care 3 (1994) 123-132
    • (1994) Qual. Health Care , vol.3 , pp. 123-132
    • Bark, P.1    Vincent, C.2    Jones, A.3    Savory, J.4
  • 6
    • 0034972798 scopus 로고    scopus 로고
    • Age, gender, socioeconomic, and ethnic differences in patients' assessments of primary health care
    • Campbell J.L., Ramsay J., and Green J. Age, gender, socioeconomic, and ethnic differences in patients' assessments of primary health care. Qual. Health Care 10 (2001) 90-95
    • (2001) Qual. Health Care , vol.10 , pp. 90-95
    • Campbell, J.L.1    Ramsay, J.2    Green, J.3
  • 7
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • Cleary P.D., and McNeil B.J. Patient satisfaction as an indicator of quality care. Inquiry 25 (1988) 25-36
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.D.1    McNeil, B.J.2
  • 8
    • 85026468531 scopus 로고    scopus 로고
    • Copenhagen County, 2005. National Danish Survey of Patient Experiences. Patient Survey Unit. http://www.efb.kbhamt.dk/log/medie/Rapporter/Survey_2004_1.pdf (accessed 22 Feb. 2006).
  • 10
    • 0037466946 scopus 로고    scopus 로고
    • Patients' and physicians' attitudes regarding the disclosure of medical errors
    • Gallagher T.H., Waterman A.D., Ebers A.G., Fraser V.J., and Levinson W. Patients' and physicians' attitudes regarding the disclosure of medical errors. J. Am. Med. Assoc. 289 8 (2003) 1001-1007
    • (2003) J. Am. Med. Assoc. , vol.289 , Issue.8 , pp. 1001-1007
    • Gallagher, T.H.1    Waterman, A.D.2    Ebers, A.G.3    Fraser, V.J.4    Levinson, W.5
  • 11
    • 0026512706 scopus 로고
    • Factors that promoted families to file medical malpractice claims following perinatal injuries
    • Hickson G.B., Clayton E.W., Githens P.B., and Sloan F.A. Factors that promoted families to file medical malpractice claims following perinatal injuries. J. Am. Med. Assoc. 267 10 (1992) 1359-1363
    • (1992) J. Am. Med. Assoc. , vol.267 , Issue.10 , pp. 1359-1363
    • Hickson, G.B.1    Clayton, E.W.2    Githens, P.B.3    Sloan, F.A.4
  • 12
    • 0033528454 scopus 로고    scopus 로고
    • Patients' and doctors' attitudes to amount of information given after unintended injury during treatment: cross sectional, questionnaire survey
    • Hingorani M., Wong T., and Vafidis G. Patients' and doctors' attitudes to amount of information given after unintended injury during treatment: cross sectional, questionnaire survey. Br. Med. J. 318 (1999) 640-641
    • (1999) Br. Med. J. , vol.318 , pp. 640-641
    • Hingorani, M.1    Wong, T.2    Vafidis, G.3
  • 13
    • 0036844329 scopus 로고    scopus 로고
    • Medical errors-what and when: what do patients want to know?
    • Hobgood C., Peck C.R., Gilbert B., Chappell K., and Zou B. Medical errors-what and when: what do patients want to know?. Acad. Emerg. Med. 9 11 (2002) 1156-1161
    • (2002) Acad. Emerg. Med. , vol.9 , Issue.11 , pp. 1156-1161
    • Hobgood, C.1    Peck, C.R.2    Gilbert, B.3    Chappell, K.4    Zou, B.5
  • 15
    • 85026451948 scopus 로고    scopus 로고
    • Itoh, K., Andersen, H.B., 2004. Reasons for not reporting adverse events: the views of Danish and Japanese healthcare staff. Paper presented in the Ninth European Forum on Quality Improvement in Health Care, Copenhagen, Denmark, May 2004.
  • 16
    • 85026454834 scopus 로고    scopus 로고
    • Itoh, K., Abe, T., Andersen, H.B., 2002. A survey of safety culture in hospitals including staff attitudes about incident reporting. In: Johnson, C. (Ed.), Proceedings of the Workshop on the Investigation and Reporting of Incidents and Accidents, Glasgow, July 2002, pp. 144-153.
  • 17
    • 84863397419 scopus 로고    scopus 로고
    • A questionnaire-based survey on healthcare safety culture from six thousand Japanese hospital staff: organisational, professional and department/ward differences
    • Tartglia R., Bagnara S., Bellandi T., and Albolino S. (Eds), Taylor & Francis, London (Proceedings of the International Conference on Healthcare Systems Ergonomics and Patient Safety, HEPS 2005, Florence, Italy, March-April 2005).
    • Itoh K., Abe T., and Andersen H.B. A questionnaire-based survey on healthcare safety culture from six thousand Japanese hospital staff: organisational, professional and department/ward differences. In: Tartglia R., Bagnara S., Bellandi T., and Albolino S. (Eds). Healthcare Systems Ergonomics and Patient Safety: Human Factor, a Bridge Between Care and Cure (2005), Taylor & Francis, London 201-207 (Proceedings of the International Conference on Healthcare Systems Ergonomics and Patient Safety, HEPS 2005, Florence, Italy, March-April 2005).
    • (2005) Healthcare Systems Ergonomics and Patient Safety: Human Factor, a Bridge Between Care and Cure , pp. 201-207
    • Itoh, K.1    Abe, T.2    Andersen, H.B.3
  • 18
    • 85026484510 scopus 로고    scopus 로고
    • Japan Nursing Association, 2002. White Paper of Nursing, pp. 143-157 (in Japanese).
  • 20
    • 0003413171 scopus 로고    scopus 로고
    • Kohn L.T., Corrigan J.M., and Donaldson M.S. (Eds), National Academy Press, Washington, DC
    • In: Kohn L.T., Corrigan J.M., and Donaldson M.S. (Eds). To Err is Human: Building a Safer Health System (1999), National Academy Press, Washington, DC
    • (1999) To Err is Human: Building a Safer Health System
  • 21
    • 0033593073 scopus 로고    scopus 로고
    • Risk management: extreme honesty may be the best policy
    • Kraman S.S., and Hamm G. Risk management: extreme honesty may be the best policy. Ann. Intern. Med. 131 12 (1999) 963-967
    • (1999) Ann. Intern. Med. , vol.131 , Issue.12 , pp. 963-967
    • Kraman, S.S.1    Hamm, G.2
  • 22
    • 33646726845 scopus 로고    scopus 로고
    • Customer-centric six sigma quality and reliability management
    • Kuei C.H., and Madu C.N. Customer-centric six sigma quality and reliability management. Int. J. Qual. Reliab. Manage. 20 8/9 (2003) 954-964
    • (2003) Int. J. Qual. Reliab. Manage. , vol.20 , Issue.8-9 , pp. 954-964
    • Kuei, C.H.1    Madu, C.N.2
  • 23
    • 21744432496 scopus 로고    scopus 로고
    • Aftermath of an adverse event: supporting health care professionals to meet patient expectations through open disclosure
    • Manser T., and Staender S. Aftermath of an adverse event: supporting health care professionals to meet patient expectations through open disclosure. Acta Anaesthesiol. Scand. 49 6 (2005) 728-734
    • (2005) Acta Anaesthesiol. Scand. , vol.49 , Issue.6 , pp. 728-734
    • Manser, T.1    Staender, S.2
  • 27
    • 0033104230 scopus 로고    scopus 로고
    • Applying human factors methods to the investigation and analysis of clinical adverse events
    • Taylor-Adams S., Vincent C., and Stanhope N. Applying human factors methods to the investigation and analysis of clinical adverse events. Saf. Sci. 31 (1999) 143-159
    • (1999) Saf. Sci. , vol.31 , pp. 143-159
    • Taylor-Adams, S.1    Vincent, C.2    Stanhope, N.3
  • 28
    • 0033754838 scopus 로고    scopus 로고
    • Effects of patient demands on satisfaction with Japanese hospital care
    • Tokunaga J., Imanaka Y., and Nobutomo K. Effects of patient demands on satisfaction with Japanese hospital care. Int. J. Qual. Health Care 12 5 (2000) 395-401
    • (2000) Int. J. Qual. Health Care , vol.12 , Issue.5 , pp. 395-401
    • Tokunaga, J.1    Imanaka, Y.2    Nobutomo, K.3
  • 29
    • 0028304161 scopus 로고
    • Why do people sue doctors? A study of patients and relatives taking legal action
    • Vincent C., and Magi Y. Why do people sue doctors? A study of patients and relatives taking legal action. Lancet 343 (1994) 1609-1613
    • (1994) Lancet , vol.343 , pp. 1609-1613
    • Vincent, C.1    Magi, Y.2
  • 30
    • 0032942425 scopus 로고    scopus 로고
    • Reasons for not reporting adverse incidents: an empirical study
    • Vincent C., Stanhope N., and Crowley-Murphy M. Reasons for not reporting adverse incidents: an empirical study. J. Eval. Clin. Pract. 5 1 (1999) 13-21
    • (1999) J. Eval. Clin. Pract. , vol.5 , Issue.1 , pp. 13-21
    • Vincent, C.1    Stanhope, N.2    Crowley-Murphy, M.3
  • 31
    • 0029837119 scopus 로고    scopus 로고
    • How do patients want physicians to handle mistakes?
    • Witman A.B., Park D.M., and Hardin S.B. How do patients want physicians to handle mistakes?. Arch. Intern. Med. 156 (1996) 2565-2569
    • (1996) Arch. Intern. Med. , vol.156 , pp. 2565-2569
    • Witman, A.B.1    Park, D.M.2    Hardin, S.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.