Home page usability and credibility. A comparison of the fastest growing companies to the Fortune 30 and the implications to IT governance

Information Management and Computer Security

Volumn 14, Issue 3, 2006, Pages 252-269

  Brown, William ^a   Rahman, Mezbahur ^a   Hacker, Travis ^a  

^a MINNESOTA STATE UNIVERSITY   (United States)

Author keywords

Communication technologies; Electronic commerce; Governance; Internet

Indexed keywords

COMPUTER AIDED DESIGN; ELECTRONIC COMMERCE; INFORMATION MANAGEMENT; INTERNET; WEBSITES;

COMMUNICATION TECHNOLOGIES; HOME PAGE CREDIBILITY; HOME PAGE USABILITY; INFORMATION TECHNOLOGY GOVERNANCE; WEB SITE DESIGNS;

INFORMATION TECHNOLOGY;

EID: 33744815271     PISSN: 09685227     EISSN: None     Source Type: Journal    
DOI: 10.1108/09685220610670404     Document Type: Article

References (30)

1. Basso, A., Goldberg, D., Greenspan, S. and Weimer, D. (2001), "First impressions: Emotional and cognitive factors underlying judgments of trust e-commerce37", Proceedings of the 3rd ACM Conference on Electronic Commerce, Tampa, FL, pp. 137-43.
2. Brandenburger, A. and Nalebuff, B. (2000), Co-Opetition, Doubleday, New York, NY.
3. Cortada, J. (1997), Best Practices in Information Technology: How Corporations Get the Most Value from Exploiting their Digital Investments, Prentice-Hall, Upper Saddle River, NJ.
4. Duchessi, P. and Chengalar-Smith, I. (1998), "Client/server benefits, problems, best practices", Communications of the ACM.
5. Fogg, B.J., Marshall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P. and Treinen, M. (2001), "What makes websites credible: A report on a large quantitative study", Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Seattle, WA, pp. 61-8.
6. Fogg, B.J. (2002) "Stanford guidelines for web credibility", A Research Summary from the Stanford Persuasive Technology Lab, Stanford University, Stanford, CA.
7. Fogg, B.J. (2003), Persuasive Technology, Using Computers to Change What we Think and Do, Morgan Kaufmann, San Francisco, CA.
8. Fogg, B.J. and Tseng, H. (1999), "Credibility and computing technology", Communications of the ACM, Vol. 42 No. 5, pp. 39-44.
9. Fortune (2003), The Fortune 2003 Fortune 500, available at: www.fortune.com/fortune500.
10. Henderson, J.C. and Venkatraman, N. (1993), "Strategic alignment: leveraging information technology for transforming organizations", IBM Systems Journal, Vol. 32 No. 1.
11. Inc., 2004 (2004), The Inc.500, The Inc., available at: www.inc.com/ resources/inc500/index.html.
12. Ivory, M. and Hearst, M. (2002), "Statistical profiles of highly-rated web sites", paper presented at CHI 2002, Communications of ACM, Minneapolis, MN,.
13. Kautz, K. (1999), "Making sense of measurement for small organizations", IEEE Software, Vol. 16 No. 2, pp. 14-20.
14. Keil, M., Cule, P., Lyytinen, K. and Schmidt, R. (1998), "Delphi study", Communications of the ACM, Vol. 41 No. 11.
15. Kempis, R., Ringbeck, J., Augustin, R., Bulk, G., Hofener, C. and Trrenkel-Bogle, B. (1999), Do IT Smart, Seven Rules for Superior Information Technology Performance, The Free Press, New York, NY.
16. Krumwiede, D., Sheu, C. and Implementing, S.P.C. (1996), "In a small organization: A TQM approach", Integrated Manufacturing Systems, Vol. 7 No. 1, pp. 45-51.
17. Luftman, J., Bullen, C., Liao, D., Nash, E. and Neumann, C. (2004), Managing the Information Technology Resource, Pearson Prentice Hall, Upper Saddle River, NJ.
18. Nielsen, J. (1993), Usability Engineering, Academic Press, San Diego, CA.
19. Nielsen, J. (2001), Sun's New Web Design, available at: www.sun.com/ 980113/sunonnet/ (accessed November 1).
20. Nielsen, J. (2000), Designing Web Usability, New Riders Publishing, Indianapolis, IN.
21. Nielsen, J. and Tahir (2001), Homepage Usability: 50 Websites Deconstructed, New Riders Press, Indianapolis, IN.
22. Notess, M. (2001), Elearn Magazine Tutorial: Usability, User Experience, and Learner Experience, Vol. 8 No. 3.
23. Pearlson, K. (2004), Managing and Using Information Systems, a Strategic Approach, 2nd ed., Wiley, New York, NY.
24. Ratner, J., Grose, E.M. and Forsythe, C. (1996), "Characterization and assessment of HTML style guides", Proceedings of the CHI '96 Conference on Human Factors and Computing Systems, ACM Press, New York, NY, pp. 115-6.
25. Self, C. (1996) in Salwen, M. and Stacks, D. (Eds), An Integrated Approach to Communication Theory and Research (Lea's Communication Series), Erlbaum, Mahwah, NJ.
26. Sexton, D. and Seale, F. (1997), Leading Practices of Fast Growth Entrepreneurs, available at: www.entreworld.org/Bookstore/PDFs/ RE-001.pdf.
27. Shneiderman, B. (2004), Designing the User Interface: Strategies for Effective Human-Computer Interaction, 4th ed., Addison-Wesley Longman, Reading, MA.
28. Spool, J., Scanlon, T., Schroeder, W., Snyder, C. and Terri DeAngelo (1999), Web Site Usability: A Designer's Guide, Morgan Kaufmann Publishers, San Francisco, CA.
29. Symons, C. (2005), "IT governance framework, structure, processes, and communication", Forrester Research, available at: www.forrester.com.
30. Weill, P. and Ross, J. (2004), IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Harvard Business School Press, Boston, MA.