Modeling and managing the percentage of satisfied customers in hidden and revealed waiting line systems

Production and Operations Management

Volumn 15, Issue 1, 2006, Pages 103-116

  Chambers, Chester ^a   Kouvelis, Panagiotis ^b  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

^b WASHINGTON UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Management of customer queues; Waiting lines

Indexed keywords

EID: 33744779628     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2006.tb00033.x     Document Type: Article

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