Relating physical and service performance in local government community facilities

Facilities

Volumn 24, Issue 7-8, 2006, Pages 280-291

  Brackertz, Nicola ^a  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Australia; Communities; Local government; Performance management; Service delivery

Indexed keywords

EID: 33646878084     PISSN: 02632772     EISSN: 02632772     Source Type: Journal    
DOI: 10.1108/02632770610666134     Document Type: Article

References (13)

1. Alexander, K. (Ed.) (1996), Facilities Management: Theory and Practice, E.&F.N. Spon, London.
2. Atkinson, A.A., Waterhouse, J.H. and Wells, R.B. (1997), "A stakeholder approach to strategic performance measurement", MITSloan Management Review, Vol. 38 No. 3, pp. 25-37.
3. Brackertz, N. (2004), "A framework for the strategic management of facilities, balancing physical and financial considerations with service, customer, utilisation and environmental requirements", paper presented at Pacific Rim Real Estate Conference: International Property Investment, Windsor Suite Hotel, Bangkok.
4. Brackertz, N. and Kenley, R. (2000), "Taking a service delivery approach to measuring facility performance in local government", Proceedings of the Brisbane 2000 CIBW International Symposium on Facilities Management and Maintenance: Providing Facilities Solutions to Business Challenges - Moving Towards Integrated Resources Management, Brisbane.
5. Brackertz, N. and Kenley, R. (2002a), "Evaluating community facilities in local government: managing for service enablement", Journal of Facilities Management, Vol. 1 No. 3, pp. 283-99.
6. Brackertz, N. and Kenley, R. (2002b), "Moving towards an integrated facilities management tool to evaluate facilities for service performance in local government, Glasgow 18-20 September 2002", Proceedings of the Glasgow 2002 CIBW70 Global Symposium on Facilities Management and Maintenance: Applying and Extending the Global Knowledge Base, Glasgow.
7. Brackertz, N. and Kenley, R. (2002c), "A service delivery approach to measuring facility performance in local government", Facilities, Vol. 40 Nos 3/4, pp. 127-35.
8. Brackertz, N., Heywood, C. and Kenley, R. (2002), "Enabling processes for strategic outcomes: CRE in the Australian private and public sectors", Pacific Rim Property Research Journal, Vol. 8 No. 4, pp. 286-99.
9. Englert, J. (2001), The Strategic Alignment Handbook: A Corporate Infrastructure Resource (CIR) Management Application Guide, IDRC, Atlanta, GA.
10. Joroff, M., Louargand, M. and Lambert, S. (1993), Strategic Management of the Fifth Resource: Corporate Real Estate, IDRC, Atlanta, GA.
11. Nourse, H.O. and Roulac, S.E. (1993), "Linking real estate decisions to corporate strategy", Journal of Real Estate Research, Vol. 8 No. 4, pp. 475-95.
12. Walters, M. (1999), "Performance measurement systems: a case study of customer satisfaction", Facilities, Vol. 17 Nos 3/4, pp. 97-104.
13. Weatherhead, M. (1997), Real Estate in Corporate Strategy, Macmillan, London.