Improving self service the six sigma way at Newcastle University Library

Program

Volumn 40, Issue 2, 2006, Pages 123-136

  Kumi, Susan ^a   Morrow, John ^a,b  

^a NEWCASTLE UNIVERSITY   (United Kingdom)

^b Document Delivery Services   (United States)

Author keywords

Academic libraries; Continuous improvement; Self service; Six sigma

Indexed keywords

EID: 33646861964     PISSN: 00330337     EISSN: None     Source Type: Journal    
DOI: 10.1108/00330330610669253     Document Type: Article

References (11)

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2. Benedetto, A.R., Dunnington, J.S. and Oxford-Zelenske, D. (2002), "Using six sigma to improve the film library", Radiology Management, Vol. 24 No. 5, pp. 26-38.
3. Chowdhury, K.K. and Dutta, B. (2004), "Application of six sigma in the Indian Statistical Institute Library (Bangalore)", Information Studies, Vol. 10 No. 3, pp. 573-94.
4. Cooke, M. and Gray, W.A. (1973), "A redesigned record structure for the Newcastle file handling system", Program, Vol. 7 No. 1, pp. 1-23.
5. Deming, W.E. (1982), Quality, Productivity and Competitive Position, MIT Press, Cambridge, MA.
6. Goodman, J. and Theuerkauf, J. (2005), "What's wrong with six sigma?", Quality Progress, Vol. 38 No. 1, pp. 37-42.
7. Line, M. (1966), "Automation of acquisition records and routine in the University Library, Newcastle upon Tyne", Program, No. 2, pp. 1-4, Also reprinted in Program (2006) Vol. 40, No. 2.
8. Morris, A., Thornley, L. and Snudden, K. (2001), "Self-issue and return systems: experiences in the UK", The Electronic Library, Vol. 19 No. 1, pp. 7-18.
9. Pande, P. and Holpp, L. (2002), What is Six Sigma?, McGraw Hill, New York, NY.
10. Stafford, J. (1996), "Self issue: the management implications: the introduction of self service at the University of Sunderland", Program, Vol. 30 No. 4, pp. 375-83.
11. Stamatis, D.H. (2004), Six Sigma Fundamentals: A Complete Guide to the System, Methods and Tools, Productivity, New York, NY.