메뉴 건너뛰기




Volumn 9, Issue 2, 2006, Pages 98-109

Involving mental health service users in quality assurance

Author keywords

Day centres; Mental health; Quality assurance; User involvement

Indexed keywords

COMPARATIVE STUDY; COOPERATION; DAY CARE; DOCUMENT EXAMINATION; EVALUATION; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE DEVELOPMENT; HUMAN; MANAGEMENT STYLE; MENTAL HEALTH SERVICE; PATIENT PARTICIPATION; PRIORITY JOURNAL; PROCESS DEVELOPMENT; QUALITY CONTROL; REVIEW; STANDARD; VOLUNTEER;

EID: 33646687512     PISSN: 13696513     EISSN: 13697625     Source Type: Journal    
DOI: 10.1111/j.1369-7625.2006.00377.x     Document Type: Review
Times cited : (20)

References (46)
  • 2
    • 33646709077 scopus 로고    scopus 로고
    • DTI. Available at:, accessed on May 2005.
    • DTI. The Original Quality Gurus. Available at: http://www.dti.gov/ quality/gurus, accessed on May 2005.
    • The Original Quality Gurus
  • 5
    • 4043145635 scopus 로고    scopus 로고
    • European Forum for Quality Management (EFQM). Available at:, accessed on May 2005.
    • European Forum for Quality Management (EFQM). The Excellence Model. Available at: http://www.efqm.org, accessed on May 2005.
    • The Excellence Model
  • 6
    • 33646680180 scopus 로고    scopus 로고
    • Available at:, accessed on May 2005.
    • Investors in People. Available at: http://www.investorsinpeople.org, accessed on May 2005.
    • Investors in People
  • 12
    • 33646673708 scopus 로고    scopus 로고
    • Quality Standards Task Group. London, UK : NCVO
    • Quality Standards Task Group. Sharing Learning QSTG 1997-2004. London, UK : NCVO, 2004.
    • (2004) Sharing Learning QSTG 1997-2004
  • 14
    • 84898853777 scopus 로고
    • Something is happening: The contemporary consumer and psychiatric survivor movement in historical context
    • Everett B. Something is happening: the contemporary consumer and psychiatric survivor movement in historical context. The Journal of Mind and Behaviour, 1994 15 : 55 70.
    • (1994) The Journal of Mind and Behaviour , vol.15 , pp. 55-70
    • Everett, B.1
  • 15
    • 23844438136 scopus 로고    scopus 로고
    • Collaboration and partnership in context
    • In :Weinstein J., Whittington C., Leiba T. eds. London, UK : Jessica Kingsley
    • Whittington C. Collaboration and partnership in context. In : Weinstein J, Whittington C, Leiba T eds Collaboration in Social Work Practice. London, UK : Jessica Kingsley, 2003 : 13 38.
    • (2003) Collaboration in Social Work Practice , pp. 13-38
    • Whittington, C.1
  • 19
    • 33646700378 scopus 로고    scopus 로고
    • Who are the participants in the collaborative process and what makes collaboration succeed or fail
    • In : Weinstein J., Whittington C., Leiba T. eds. London, UK : Jessica Kingsley
    • Leiba T, Weinstein J. Who are the participants in the collaborative process and what makes collaboration succeed or fail In : Weinstein J, Whittington C, Leiba T eds Collaboration in Social Work Practice. London, UK : Jessica Kingsley, 2003 : 63 82.
    • (2003) Collaboration in Social Work Practice , pp. 63-82
    • Leiba, T.1    Weinstein, J.2
  • 20
    • 0038482449 scopus 로고    scopus 로고
    • User involvement in the planning and delivery of mental health services: A cross-sectional survey of service users and providers
    • Crawford M, Aldridge T, Bhui K et al. User involvement in the planning and delivery of mental health services: a cross-sectional survey of service users and providers. Acta Psychiatrica Scandinavica, 2003 107 : 410 414.
    • (2003) Acta Psychiatrica Scandinavica , vol.107 , pp. 410-414
    • Crawford, M.1    Aldridge, T.2    Bhui, K.3
  • 21
    • 0036690173 scopus 로고    scopus 로고
    • Information consultation or control: User involvement in mental health services in England at the turn of the century
    • Peck E, Gulliver P, Towel D. Information consultation or control: user involvement in mental health services in England at the turn of the century. Journal of Mental Health, 2002 11 : 441 451.
    • (2002) Journal of Mental Health , vol.11 , pp. 441-451
    • Peck, E.1    Gulliver, P.2    Towel, D.3
  • 22
    • 0037363821 scopus 로고    scopus 로고
    • Redesigning mental health services: Lessons on user involvement from the mental health collaborative
    • Robert G, Hardacre J, Locock L, Bate P, Glasby J. Redesigning mental health services: lessons on user involvement from the mental health collaborative. Health Expectations, 2003 6 : 60 71.
    • (2003) Health Expectations , vol.6 , pp. 60-71
    • Robert, G.1    Hardacre, J.2    Locock, L.3    Bate, P.4    Glasby, J.5
  • 23
    • 0033257244 scopus 로고    scopus 로고
    • User involvement in identifying health needs and shaping and evaluating services: Is it being realized
    • Poulton B. User involvement in identifying health needs and shaping and evaluating services: is it being realized Journal of Advanced Nursing, 1999 30 : 1289 1296.
    • (1999) Journal of Advanced Nursing , vol.30 , pp. 1289-1296
    • Poulton, B.1
  • 24
    • 11144331401 scopus 로고    scopus 로고
    • Are the views of mental health user groups representative of those of 'ordinary' patients? a cross-sectional survey of service users and providers
    • Crawford MJ, Rutter D. Are the views of mental health user groups representative of those of 'ordinary' patients? A cross-sectional survey of service users and providers. Journal of Mental Health, 2004 13 : 561 568.
    • (2004) Journal of Mental Health , vol.13 , pp. 561-568
    • Crawford, M.J.1    Rutter, D.2
  • 27
    • 0002988815 scopus 로고    scopus 로고
    • Psychiatric system survivors and emancipatory research issues, overlaps and differences
    • In :Barnes C., Mercer G. eds. Leeds : Disability Press
    • Beresford P, Wallcroft J. Psychiatric system survivors and emancipatory research issues, overlaps and differences. In : Barnes C, Mercer G eds Doing Disability Research. Leeds : Disability Press, 1997. 26 33.
    • (1997) Doing Disability Research , pp. 26-33
    • Beresford, P.1    Wallcroft, J.2
  • 28
    • 11144254400 scopus 로고    scopus 로고
    • Learning about service user involvement in mental health research
    • Telford R, Faulkner A. Learning about service user involvement in mental health research. Journal of Mental Health, 2004 13 : 549 559.
    • (2004) Journal of Mental Health , vol.13 , pp. 549-559
    • Telford, R.1    Faulkner, A.2
  • 29
    • 85055304418 scopus 로고    scopus 로고
    • More than 'involvement': How commissioning user interviewers in the research process begins to change the balance of power
    • Godfrey M. More than 'involvement': how commissioning user interviewers in the research process begins to change the balance of power. Practice, 2004 16 : 223 231.
    • (2004) Practice , vol.16 , pp. 223-231
    • Godfrey, M.1
  • 31
    • 0003382036 scopus 로고    scopus 로고
    • Addressing social problems through qualitative research
    • In :Silverman D. ed. London, UK : Sage
    • Bloor M. Addressing social problems through qualitative research. In : Silverman D ed. Qualitative Research, Theory Method and Practice. London, UK : Sage, 1998 : 21.
    • (1998) Qualitative Research, Theory Method and Practice , pp. 21
    • Bloor, M.1
  • 33
    • 20944431755 scopus 로고    scopus 로고
    • Just inquiry? Research and evaluation for service users
    • In :Kemshall H., Littlechild R. eds. London, UK : Jessica Kingsley
    • Shaw I. Just inquiry? Research and evaluation for service users. In : Kemshall H, Littlechild R eds User Involvement and Participation in Social Care. London, UK : Jessica Kingsley, 2000 : 29 44.
    • (2000) User Involvement and Participation in Social Care , pp. 29-44
    • Shaw, I.1
  • 35
    • 33646714230 scopus 로고    scopus 로고
    • Protest and co-option - The voice of mental health service users
    • In :Bell A., Lindley P. eds. London, UK : Sainsbury Centre for Mental Health
    • Pilgim D. Protest and co-option - the voice of mental health service users. In : Bell A, Lindley P eds Beyond the Water Towers: The Unfinished Revolution in Mental Health Services 1985-2005. London, UK : Sainsbury Centre for Mental Health, 2005 23.
    • (2005) Beyond the Water Towers: The Unfinished Revolution in Mental Health Services 1985-2005 , pp. 23
    • Pilgim, D.1
  • 36
    • 0031668134 scopus 로고    scopus 로고
    • The meaning of patient satisfaction: An exploration of high reported levels
    • Williams B, Coyle J, Healy D. The meaning of patient satisfaction: an exploration of high reported levels. Social Science and Medicine, 1998 47 : 1351 1359.
    • (1998) Social Science and Medicine , vol.47 , pp. 1351-1359
    • Williams, B.1    Coyle, J.2    Healy, D.3
  • 37
    • 33646707607 scopus 로고    scopus 로고
    • User Focused Monitoring Network. London, UK : Sainsbury Centre for Mental Health, Available at:, accessed on May 2005.
    • User Focused Monitoring Network. Doing it for Real: a Guide to Setting up and Undertaking a User Focused Monitoring Project. London, UK : Sainsbury Centre for Mental Health, 2003. Available at: http://www.scmh.org.uk, accessed on May 2005.
    • (2003) Doing It for Real: A Guide to Setting Up and Undertaking a User Focused Monitoring Project
  • 38
    • 33646682950 scopus 로고    scopus 로고
    • Sainsbury Centre for Mental Health. Available at:, accessed on May 2005.
    • Sainsbury Centre for Mental Health. User-focused Monitoring 2005. Available at: http://www.scmh.org.uk, accessed on May 2005.
    • User-focused Monitoring 2005
  • 39
    • 0031750071 scopus 로고    scopus 로고
    • User involvement in mental health service development: How far can it go
    • Pilgrim D, Waldron L. User involvement in mental health service development: how far can it go Journal of Mental Health, 1998 7 : 95 104.
    • (1998) Journal of Mental Health , vol.7 , pp. 95-104
    • Pilgrim, D.1    Waldron, L.2
  • 40
    • 85041708146 scopus 로고    scopus 로고
    • Involving service users as researchers for the evaluation of adult statutory mental health services
    • (DOI: 10.1002/14651858.CD004810).
    • Simpson EL, Barkham M, Gilbody S, House A. Involving service users as researchers for the evaluation of adult statutory mental health services. The Cochrane Database of Systematic Reviews, 2003 CD004810 (DOI: 10.1002/14651858.CD004810).
    • (2003) The Cochrane Database of Systematic Reviews
    • Simpson, E.L.1    Barkham, M.2    Gilbody, S.3    House, A.4
  • 43
    • 0141846852 scopus 로고    scopus 로고
    • The Care Programme Approach: A patient perspective
    • McDermott G. The Care Programme Approach: a patient perspective. Mentally Ill in the Community, 1998 3 : 47 63.
    • (1998) Mentally Ill in the Community , vol.3 , pp. 47-63
    • McDermott, G.1
  • 44
    • 29444442464 scopus 로고    scopus 로고
    • Social Exclusion Unit. London, UK : Office of the Deputy Prime Minister, Available at:, accessed on May 2005.
    • Social Exclusion Unit. Action on Mental Health: A Guide to Promoting Social Inclusion. London, UK : Office of the Deputy Prime Minister, 2004. Available at: http://www.socialexclusion.gov.uk, accessed on May 2005.
    • (2004) Action on Mental Health: A Guide to Promoting Social Inclusion


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.