Usability specialists - 'A mommy mob', 'realistic humanists' or 'staid researchers'? An analysis of usability work in the software product development

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 3585 LNCS, Issue , 2005, Pages 418-430

  Iivari, Netta ^a  

^a UNIVERSITY OF OULU   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

INTERACTIVE COMPUTER SYSTEMS; PRODUCT DEVELOPMENT; SOCIETIES AND INSTITUTIONS; SOFTWARE ENGINEERING; USER INTERFACES;

INTERACTIVE SYSTEMS DEVELOPMENT; SOFTWARE DEVELOPMENT ORGANIZATIONS; USER INVOLVEMENT;

REAL TIME SYSTEMS;

EID: 33645967492     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11555261_35     Document Type: Conference Paper

References (38)

1. Allen, C. D. (1995): Succeeding as a Clandestine Change Agent. Communications of the ACM 38(5). Pp. 81-86
2. Aucella. A. (1997): Ensuring Success with Usability Engineering. Interactions May + June. Pp. 19-22
3. Bloomer, S. - Croft, R. (1997): Pitching Usability to Your Organization. Interactions November + December. Pp. 18-26
4. Bodker, S. - Buur, J. (2002): The Design Collaboratorium - a Place for Usability Design. ACM Transactions on Computer-Human Interaction 9(2). Pp. 152-169
5. Burrell, G. - Morgan, G. (1979): Sociological Paradigms and Organizational Analysis. Elements of the Sociology of Corporate Life. London: Heinemann Educational Books Ltd.
6. Butler, T. - Fitzgerald, B. (1997): A Case Study of User Participation in the Information Systems Development Process. In Kumar, K., DeGross, J. (Eds.): Proc. ICIS 1997, Atlanta, USA. Pp. 411-426
7. Catarci, T. - Matarazzo, G. - Raiss, G. (2002): Driving usability into the public administration: the Italian experience. International Journal of Human-Computer Studies 57. Pp. 121-138
8. Cooper, C. - Bowers, J. (1995): Representing the users: Notes on the disciplinary rhetoric of human-computer interaction. In Thomas, P. (Eds.): The Social and Interactional Dimensions of Human-Computer Interfaces. Cambridge: Cambridge University Press.
9. Czarniawska-Joerges, B. (1992): Exploring Complex Organizations. A Cultural Perspective. Newbury Park: Sage Publications.
10. Damodaran, L. (1996): User involvement in the systems designs process - a practical guide for users. Behaviour & Information Technology 15(16). Pp. 363-377
11. nd edition. Thousand Oaks: Sage Publications Inc.
12. Fellenz, C. B. (1997): Introducing Usability into Smaller Organizations. Interactions September/October. Pp. 29-33
13. Gould, J. D. - Lewis, C. (1985): Designing for Usability: Key Principles and What Designers Think. Communications of the ACM. Vol. 28(3). Pp. 300-311
14. Gronbak, K. - Grudin, J. - Bodker, S. - Bannon, L. (1993): Achieving Cooperative System Design: Shifting From a Product to a Process Focus. In Schuler, D., Namioka, A. (Eds.): Participatory Design: Principles and Practices. New Jersey: Lawrence Erlbaum Associates.
15. Grudin, J. (1991): Interactive Systems: Bridging the Gaps Between Developers and Users. IEEE Computer 24(4). Pp. 59-69
16. Grudin, J. (1993): Obstacles to Participatory Design in Large Product Development Organizations. In Douglas Schuler - Aki Namioka (Eds.): Participatory Design: Principles and Practices. New Jersey: Lawrence Erlbaum Associates. Pp. 99-122
17. Grudin, J. (1996): The organizational contexts of development and use. ACM Computing Surveys 28(1). 169-171
18. Gärtner, J. - Wagner, I. (1996): Mapping Actors and Agendas: Political Frameworks of Systems Design and Participation. Human-Computer Interaction 11(3). Pp. 187-214
19. Halstead-Nussloch, R. - Konneh, D. - Woodruff, R. (2003): Communities of Design Practice in Electronic Government. In Cockton, C., Korhonen, P. (Eds.): Proc. CHI 2003. ACM Press. Pp. 744-745
20. Hirschheim, R. (1986): The Effect of A Priori Views on the Social Implications of Computing: The Case of Office Automation. ACM Computing Surveys 18(2). Pp. 165-195
21. Hutchings, A. F. - Knox, S. T. (1995): Creating Products - Customer Demand. Communications of the ACM 38(5). Pp. 72-80
22. Iivari, J. - Hirschheim, R. (1996): Analyzing information systems development: a comparison and analysis of eight IS development approaches. Information Systems 21(7). Pp. 551-575
23. Kirsch, L. J. - Beath, C. M. (1996): The enactments and consequences of token, shared, and compliant participation in information systems development. Accounting, Management, & Information Technologies 6(4). Pp. 221-254
24. Klein, H. K. - Myers, M. D. (1999): A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. MIS Quarterly 23(1). Pp. 67-94
25. Kyng, M. (1994): Scandinavian Design: Users in Product Development. In Adelson, B., Dumais, S., Olson, J. (Eds.): Proc. CHI 1994. ACM Press. Pp. 3-9
26. Lave, J. - Wenger, J. (1991): Situated learning: Legitimate peripheral participation. Cambridge: Cambridge University Press
27. Mayhew, D. J. (1999): Business: Strategic Development of Usability Engineering Function. Interactions 6(5). Pp. 27-34
28. Muller, M. J. - Carey, K. (2002): Design as a Minority Discipline in a Software Company: Toward Requirements for a Community of Practice. In L. Terveen (Eds.) Proc. CHI'02. ACM Press. Pp. 383-390
29. Nandhakumar, J. - Jones, M. (1997): Designing in the Dark: the Changing User-Developer Relationship in Information Systems Development. In Kumar, K., DeGross, J. (Eds.): Proc. ICIS 1997, Atlanta, USA. Pp. 75-86
30. Poltrock, S. - Grudin, J. (1994): Organizational Obstacles to Interface Design and Development: Two Participant - Observer Studies. ACM Transactions on Computer-Human Interaction 1(1). Pp. 52-80.
31. Robey, D. - Azevedo, A. (1994): Cultural Analysis of the Organizational Consequences of Information Technology. Accounting, Management & Information Technology 4(1). Pp. 23-37
32. Rosenbaum, S. - Rohn, J. A. - Humburg, J. (2000): A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. In Turner, T., Szwillus, G., Czerwinski, M., Paterno, F., Pemberton, S. (Eds.): Proc. CHI 2000. ACM Press. Pp. 337-344
33. Symon, G. (1998): The Work of IT System Developers in Context: An Organizational Case Study. Human-Computer Interaction 13. Pp. 37-71.
34. Taylor-Cummings, A. (1998): Bridging the user-IS gap: a study of major information systems projects. Journal of Information Technology 13. Pp. 29-54.
35. Thoresen, K. (1993): Principles in Practice: Two Cases of Situated Participatory Design. In Douglas Schuler - Aki Namioka (Eds.): Participatory Design: Principles and Practices. New Jersey: Lawrence Erlbaum Associates.
36. van Maanen, J. - Barley, S. R. (1984): Occupational communities: Culture and control in Organizations. In Staw, B., Cummings, L. (Eds.). Research in Organizational Behavior 6. Greenwich: JAI Press.
37. Wenger, E. (1998): Communities of Practice: Learning, Meaning and Identity. New York: Cambridge University Press.
38. Vredenburg, K. - Mao, J - Smith, P. W. - Casey, T. (2002): A survey of user-centered design practice. In D. Wixon (ed.) Proceedings of CHI'02. ACM Press. Pp. 471-478.