Referral management centres: Promising innovations or Trojan horses?

British Medical Journal

Volumn 332, Issue 7545, 2006, Pages 844-846

  Davies, Myfanwy ^a   Elwyn, Glyn ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

GENERAL PRACTITIONER; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; HUMAN; LAW SUIT; MEDICAL RESEARCH; PATIENT REFERRAL; PRACTICE GUIDELINE; PRIORITY JOURNAL; REVIEW; RISK ASSESSMENT; HEALTH CARE ORGANIZATION; METHODOLOGY; ORGANIZATION AND MANAGEMENT; UNITED KINGDOM;

GREAT BRITAIN; HEALTH CARE RATIONING; HEALTH POLICY; HUMANS; QUALITY OF HEALTH CARE; REFERRAL AND CONSULTATION;

EID: 33645814834     PISSN: 09598146     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmj.332.7545.844     Document Type: Review

References (21)

1. Rogers A, Entwistle V, Pencheon D. A patient led NHS: managing demand at the interface between lay and primary care. BMJ 1998;316:1816-9.
2. Pencheon D. Matching demand and supply fairly and efficiently. BMJ 1998;316:1665-7.
3. Bunn F, Byrne G, Kendall S. Telephone consultation and triage: effects on health care use and patient satisfaction: Cochrane Database Syst Rev 2004;(4):CD004180.
4. Roland MO, Bartholomew J, Morrell DC, McDermott A, Paul E. Understanding hospital referral rates: a user's guide. BMJ 1990;301:98-102.
5. Reynolds GA, Chitnis JG, Roland MO. General practitioner outpatient referrals: do good doctors refer more patients to hospital? BMJ 1991;302:1250-2.
6. Grimshaw JM, Winkens RAG, Shirran L, Cunningham C, Mayhew A, Thomas R, et al. Interventions to improve outpatient referrals from primary care to secondary care. Cochrane Database Syst Rev 2005;(3): CD005471.
7. Holleran M. Who needs a needs assessment? You do! J Health Care Marketing 1996;16:32-3.
8. Gillam S, Pencheon D. Managing demand in general practice. BMJ 1998;316:1895-8.
9. Aish H, Didsbury P, Cressey P, Grigor J, Gribben B. Primary options for acute care: general practitioners using their skills to manage "avoidable admission" patients in the community. N Z Med J 2003;116:U326.
10. Ruston A. Risk, anxiety and defensive action: general practitioners' referral decisions for women presenting with breast problems. Health, Risk and Society 2004;6:25-38.
11. Shaw I, Smith KM, Middleton H, Woodward L. A letter of consequence: referral letters from general practitioners to secondary mental health services. Qual Health Res 2005;15:116-28.
12. Faulkner A, Mills N, Bainton D, Baxter K, Kinnersley P, Peters T, et al. A systematic review of the effect of primary care-based service innovations on quality and patterns of referral to specialist secondary care. Br J Gen Pract 2003;53:878-84.
13. Improve referral management to reduce specialty utilization. Capitation Manag Rep 1997;4:140-4.
14. Cheshire and Merseyside Strategic Health Authority. Local delivery plan 2003-2006. www.cmha.nhs.uk/LDP/ldp03.htm (accessed 20 Mar 2006).
15. Hounslow Primary Care Trust. Annual report 2003-4. London: Hounslow Primary Care Trust, 2004.
16. Greater Manchester Strategic Health Authority. Annual report 2002-3. http://www.gmsha.nhs.uk/aboutus/annualeport_2003-4.pdf (accessed 20 Mar 2006).
17. Somerset Coast Primary Care Trust. Annual report 2003-4. Bridgwater: Somerset Coast Primary Care Trust, 2004.
18. Vale of Glamorgan Local Health Board. Referral management centre: strategic overview. Cardiff: Vale of Glamorgan Local Health Board, 2005.
19. Department of Health. Choose and book: patient's choice of hospital and booked appointment. London: DoH, 2004.
20. BMA. Referral management: frequently asked questions, Jan 2006. www.bma.org.uk/ap.nsf/Content/refmanfaqsjan06?OpenDocument& Login (accessed 23 Mar 2006).
21. Oswald N. The history and development of the referral system. In: Roland M, Coulter A, eds. Hospital referrals. Oxford: Oxford University Press, 1992:15-29.