Managing demand in general practice

BMJ

Volumn 316, Issue 7148, 1998, Pages 1895-

  Gillam, Stephen ^a   Pencheon, David ^b  

^a KING S FUND   (United Kingdom)

^b UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; DOCTOR PATIENT RELATION; GENERAL PRACTICE; HEALTH EDUCATION; HEALTH SERVICE; HUMAN; ORGANIZATION AND MANAGEMENT; PATIENT REFERRAL; PUBLIC RELATIONS; REVIEW; TELEPHONE; UNITED KINGDOM; UNITED STATES; GENERAL PRACTITIONER; HEALTH CARE MANAGEMENT; HEALTH CARE NEED; INFORMED CONSENT; MEDICAL DECISION MAKING; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; SHORT SURVEY; WORKLOAD;

DECISION MAKING; FAMILY PRACTICE; GREAT BRITAIN; HEALTH EDUCATION; HEALTH SERVICES NEEDS AND DEMAND; HOTLINES; HUMANS; INTERPROFESSIONAL RELATIONS; PHYSICIAN-PATIENT RELATIONS; REFERRAL AND CONSULTATION; UNITED STATES;

EID: 0032550903     PISSN: 09598138     EISSN: 14685833     Source Type: Journal    
DOI: 10.1136/bmj.316.7148.1895     Document Type: Article

References (19)

1. Fries JF Koop CE Beadle Cooper CE Cooper PP England MJ Greaves RF et al. Reducing health care costs by reducing the need and demand for medical services. The Health Project Consortium. N Engl J Med 1993; 329: 321-325.
2. Lynch WD Vickery DM The potential impact of health promotion on health care utilization: an introduction to demand management. Am J Hlth Promotion 1993;8:87-92.
3. Vickery DM Kalmer H Lowry D Constantine M Wright E Loren W. Effect of a self care education programme on medical visits. JAMA 1983;250:2952-2956.
4. Campbell JS Roland MO Why do patients consult the doctor: factors influencing demand for primary care. Family Practice 1996;13:75-83.
5. Little P Gould C Williamson I Warner G Gantley M Kinmonth AL Reattendance and complications in a randomised trial of prescribing strategies for sore throat: the medicalising effect of prescribing antibiotics. BMJ 1997;315:350-352.
6. Pietroni P Chase HD. Partners or partisans? Patient participation at Marylebone Health Centre. Br J Gen Pract 1993;43:341-344.
7. Bell WH Telephone-based demand management: what you need to know now. Health Care Strat Management 1996;14:6-8.
8. Dale J Ringing the changes: a report on the effectiveness of Telephone Advice Software (TAS). London: King's College Hospital 1996.
9. Olesen F Jolleys J. Out of hours service in Denmark: evaluation five years after reform. BMJ 1998;316:1502-1505.
10. Hallam L. Out of hours primary care. BMJ 1997;238:157-158.
11. BMA Health Policy and Economic Research Unit.Options for funding health care. London: British Medical Association 1997.
12. Hobbs FDR Thorpe GH Delaney BC Earl-Slater AS Fitzmaurice DA Jowetts KL et al. A review of near patient testing in primary care. Health Technol Assess 1997;1:No 5.
13. Gillam S Ball M Prasad M Dunne H Cohen S Vafidis G. Is outreach cost efficient? A case study in ophthalmology. Investigation of costs and benefits of an ophthalmic outreach clinic in general practice. Br J Gen Pract 1995;45:649-652.
14. Britten N. Patients' demands for prescriptions in primary care. BMJ 1995;310:1084-1085.
15. Campbell H Hotchkiss R Bradshaw N Porteous M. Integrated care pathways. BMJ 1998;316:133-137.
16. Buchan I. Decision support for primary care using the Path Finder System (now called WAX). Br J Hlth Care Computing 1996;13:20-21.
17. Wennberg JE Barnes BA Zubkoff M. Professional uncertainty and the problem of supplier-induced demand. Soc Sci Medy 1982;16:811-824.
18. Harrison R Clayton W Wallace P. Can telemedicine be used to improve communication between primary and secondary care? BMJ 1996;313:1377-1380.
19. Wennberg JE. Outcomes research containment and fear of health care rationing. N Engl J Med 1990;323:1202-1204.