Services as experience goods: An empirical examination of consumer learning in automobile insurance

American Economic Review

Volumn 95, Issue 5, 2005, Pages 1444-1463

  Israel, Mark ^a  

^a NORTHWESTERN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33645736611     PISSN: 00028282     EISSN: None     Source Type: Journal    
DOI: 10.1257/000282805775014335     Document Type: Review

References (11)

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3. Erdem, Tulin and Keane, Michael P. "Decision-Making under Uncertainty: Capturing Dynamic Brand Choice Processes in Turbulent Consumer Goods Markets." Marketing Science, 1996, 15(1), pp. 1-20.
4. Heckman, James J. "Identifying the Hand of the Past: Distinguishing State Dependence from Heterogeneity." American Economic Review, 1991 (Papers and Proceedings), 81(2), pp. 75-79.
5. Hortsmann, Ignatius J. and MacDonald, Glenn M. "When Is Advertising a Signal of Product Quality?" Journal of Economics and Management Strategy, 1994, 3(3), pp. 437-68.
6. Hubbard, Thomas N. "How Do Consumers Motivate Experts? Reputational Incentives in an Auto Repair Market." Journal of Law and Economics, 2002, 45(2), pp. 437-68.
7. Israel, Mark. "Tenure Dependence in Consumer-Firm Relationships: An Empirical Analysis of Consumer Departures from Automobile Insurance Firms." The RAND Journal of Economics, 2005, 56(1), pp. 165-92.
8. Joskow, Paul L. "Cartels, Competition and Regulation in the Property-Liability Insurance Industry." Bell Journal of Economics, 1973, 4(2), pp. 375-427.
9. Nelson, Phillip. "Information and Consumer Behavior." Journal of Political Economy, 1970, 78(2), pp. 311-29.
10. Shapiro, Carl. "Consumer Information, Product Quality, and Seller Reputation." Bell Journal of Economics, 1982, 13(1), pp. 20-35.
11. Stiglitz, Joseph E. "Imperfect Information in the Product Market," in Richard Schmalensee and Robert D. Willig, eds., Handbook of Industrial Organization, Vol. 1. Amsterdam: Elsevier Science North-Holland, 1989, pp. 769-847.