Cost differences and results of 2 survey techniques: Telephone and mail;Diferencias en los costes y resultados de 2 técnicas de encuesta: Teléfono y correo

Revista de Calidad Asistencial

Volumn 21, Issue 1, 2006, Pages 20-24

  Palacio, Fernando ^a,c   Merino, Marisa ^b   Madina, Lourdes ^a   Zubimendi, Mikel ^a   Irigoyen, Victor ^a   Sánchez, Inmaculada ^b  

^a Centro de Salud Ondarreta   (Spain)

^b Comarca Guipúzcoa Este ^*  (Spain)

^c Centro de Salud Ondarreta ^*  (Spain)

Author keywords

Efficiency; Mail; Method; Survey; Telephone

Indexed keywords

ARTICLE; COST BENEFIT ANALYSIS; HEALTH SURVEY; HUMAN; PATIENT SATISFACTION; POSTAL MAIL; PRIMARY MEDICAL CARE; QUANTITATIVE ANALYSIS; QUESTIONNAIRE; TELEPHONE;

EID: 33644837567     PISSN: 1134282X     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1134-282X(06)70750-3     Document Type: Article

References (9)

1. Pless IB, Miller JR. Apparent validity of alternative survey methods. J Community Health. 1979;5:22-7.
2. Burroughs TE, Waterman BM, Cira JC, et al. Patient satisfaction measurement strategies: a comparison of phone a mail methods. Jt Comm J Qual Improv. 2001;27:349-61.
3. Fournier L, Kovess V. A comparison of mail and telephone interview strategies for mental health surveys. Can J Psychiatry. 1993;38:525-33.
4. Fowler FJ, Gallagher PM, Nederend S. Comparing telephone and mail responses to the CAHPS survey instrument. Med Care. 1999;37 Suppl 3:MS41-9.
5. Hawthorne G. The effect of different methods of collecting data: mail, telephone and filter data collection issues in utility measurements. Qual Life Res. 2003;12:1081-8.
6. Martínez MT, Hernández E, Méndez CD, et al. Comparación de dos métodos de encuesta: teléfono frente a correo en la población diabética de un centro de salud. Aten Primaria. 1999;23:198-203.
7. Van Campen C, Sixma H, Kerssens JJ, et al. Comparisons of the costs and quality patient data collection by mail versus telephone versus in-person interviews. Eur J Public Health. 1998;8:66-70.
8. Palacio F, Marquet R, Oliver A, et al. Las expectatives de los pacientes: ¿qué aspectos valoran en un centro de salud? Un estudio cualicuantitativo. Aten Primaria. 2003;31:307-14.
9. Siemiatycki J, Campbell S. Nonresponse bias and early versus all responders in mail and telephone surveys. Am J Epidemiol. 1984;120:291-301.