Usage and user analysis of a real-time digital reference service

Digital Reference Services

Volumn 9781315863429, Issue , 2013, Pages 183-200

  Broughton, Kelly M ^a  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

Author keywords

Academic libraries; Digital reference service; Use statistics; User satisfaction

Indexed keywords

DIGITAL LIBRARIES; LIBRARIES;

ACADEMIC LIBRARIES; BOWLING GREEN STATE UNIVERSITY; DIGITAL REFERENCE SERVICES; REAL- TIME; USAGE ANALYSIS; USE STATISTICS; USER ANALYSIS; USER SURVEYS; USERS' SATISFACTIONS; USES ANALYSIS;

INFORMATION SERVICES;

EID: 33644751665     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315863429     Document Type: Chapter

References (11)

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9. Ruppel, M. and J. C. Fagan. (2002). “Instant Messaging Reference: Users’ Evaluation of Library Chat.” Reference Services Review 30(3): 183-197.
10. Sears, J. (2001). “Chat Reference Service: An Analysis of One Semester’s Data.” Issues in Science and Technology Librarianship. 32. http://www.library.ucsb.edu/istl/0l-fall/article2.html (November 26, 2001).
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