Open access in primary care: Results of a North Carolina pilot project

Pediatrics

Volumn 116, Issue 1, 2005, Pages 82-87

  Bundy, David G ^a,b   Randolph, Greg D ^a,b   Murray, Mark ^c   Anderson, John ^d   Margolis, Peter A ^a,b  

^a UNIVERSITY OF NORTH CAROLINA SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c Mark Murray and Associates   (United States)

^d DUKE UNIVERSITY   (United States)

Author keywords

Appointments and schedules; Health services accessibility; Quality of care

Indexed keywords

ARTICLE; CHILD CARE; FAMILY MEDICINE; HEALTH CARE QUALITY; HUMAN; MEDICAL PERSONNEL; MEDICAL PRACTICE; PATIENT CARE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PRIORITY JOURNAL; STATISTICAL ANALYSIS; TECHNIQUE; CHILD; GENERAL PRACTICE; HEALTH CARE DELIVERY; HOSPITAL MANAGEMENT; INFORMATION PROCESSING; MANAGEMENT; PEDIATRICS; PILOT STUDY; UNITED STATES;

APPOINTMENTS AND SCHEDULES; CHILD; CONTINUITY OF PATIENT CARE; DATA COLLECTION; FAMILY PRACTICE; HEALTH SERVICES ACCESSIBILITY; HUMANS; NORTH CAROLINA; OFFICE MANAGEMENT; PATIENT SATISFACTION; PEDIATRICS; PILOT PROJECTS; PRIMARY HEALTH CARE; QUALITY ASSURANCE, HEALTH CARE;

EID: 33644614056     PISSN: 00314005     EISSN: 00314005     Source Type: Journal    
DOI: 10.1542/peds.2004-2573     Document Type: Article

References (29)

1. Simpson L, Zodet MW, Chevarley FM, Owens PL, Dougherty D, McCormick M. Health care for children and youth in the United States: 2002 report on trends in access, utilization, quality, and expenditures. Ambul Pediatr. 2004;4:131-153
2. Aday LA, Andersen R. A framework for the study of access to medical care. Health Serv Res. 1974;9:208-220
3. Eisenberg JM, Power EJ. Transforming insurance coverage into quality health care: voltage drops from potential to delivered quality. JAMA. 2000;284:2100-2107
4. Morrow AL, Rosenthal J, Lakkis HD, et al. A population-based study of access to immunization among urban Virginia children served by public, private, and military health care systems. Pediatrics. 1998;101(2). Available at: www.pediatrics.org/cgi/content/full/101/2/e5
5. Murray M, Tantau C. Same-day appointments: exploding the access paradigm. Fam Pract Manag. 2000;7(8):45-50
6. Murray M, Berwick DM. Advanced access: reducing waiting and delays in primary care. JAMA. 2003;289:1035-1040
7. Randolph GD, Murray M, Swanson JA, Margolis PA. Behind schedule: improving access to care for children one practice at a time. Pediatrics. 2004;113(3). Available at: www.pediatrics.org/cgi/content/full/113/3/e230
8. Murray M, Bodenheimer T, Rittenhouse D, Grumbach K. Improving timely access to primary care: case studies of the advanced access model. JAMA. 2003;289:1042-1046
9. Kennedy JG, Hsu JT. Implementation of an open access scheduling system in a residency training program. Fam Med. 2003;35:666-670
10. Radel SJ, Norman AM, Notaro JC, Horrigan DR. Redesigning clinical office practices to improve performance levels in an individual practice association model HMO. J Healthc Qual. 2001;23(2):11-15, quiz 15, 52
11. Belardi FG, Weir S, Craig FW. A controlled trial of an advanced access appointment system in a residency family medicine center. Fam Med. 2004;36:341-345
12. Mallard SD, Leakeas T, Duncan WJ, Fleenor ME, Sinsky RJ. Same-day scheduling in a public health clinic: a pilot study. J Public Health Manag Pract. 2004;10:148-155
13. O'Hare CD, Corlett J. The outcomes of open-access scheduling. Fam Pract Manag. 2004;11(2):35-38
14. Ovretveit J, Bate P, Cleary P, et al. Quality collaboratives: lessons from research. Qual Saf Health Care. 2002;11:345-351
15. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE Jr. Patients' ratings of outpatient visits in different practice settings. Results from the Medical Outcomes Study. JAMA. 1993;270:835-840
16. Wacholder S. Binomial regression in GLIM: estimating risk ratios and risk differences. Am J Epidemiol. 1986;123:174-184
17. Goldberg HI, Neighbor WE, Cheadle AD, Ramsey SD, Diehr P, Gore E. A controlled time-series trial of clinical reminders: using computerized firm systems to make quality improvement research a routine part of mainstream practice. Health Serv Res. 2000;34:1519-1534
18. Linzer M, Konrad TR, Douglas J, et al. Managed care, time pressure, and physician job satisfaction: results from the physician worklife study. J Gen Intern Med. 2000;15:441-450
19. Williams ES, Konrad TR, Linzer M, et al. Refining the measurement of physician job satisfaction: results from the Physician Worklife Survey. SGIM Career Satisfaction Study Group. Society of General Internal Medicine. Med Care. 1999;37:1140-1154
20. Inkelas M, Schuster MA, Olson LM, Park CH, Halfon N. Continuity of primary care clinician in early childhood. Pediatrics. 2004;113(6 suppl):1917-1925
21. Mustard CA, Mayer T, Black C, Postl B. Continuity of pediatric ambulatory care in a universally insured population. Pediatrics. 1996;98:1028-1034
22. Christakis DA, Mell L, Koepsell TD, Zimmerman FJ, Connell FA. Association of lower continuity of care with greater risk of emergency department use and hospitalization in children. Pediatrics. 2001;107:524-529
23. Christakis DA, Wright JA, Koepsell TD, Emerson S, Connell FA. Is greater continuity of care associated with less emergency department utilization? Pediatrics. 1999;103:738-742
24. Christakis DA, Wright JA, Zimmerman FJ, Bassett AL, Connell FA. Continuity of care is associated with high-quality careby [sic] parental report. Pediatrics. 2002;109(4). Available at: www.pediatrics.org/cgi/content/full/109/ 4/e54
25. Christakis DA, Wright JA, Zimmerman FJ, Bassett AL, Connell FA. Continuity of care is associated with well-coordinated care. Ambul Pediatr. 2003;3:82-86
26. Dietrich AJ, Marton KI. Does continuous care from a physician make a difference? J Fam Pract. 1982;15:929-937
27. Ettlinger PR, Freeman GK. General practice compliance study: is it worth being a personal doctor? Br Med J (Clin Res Ed). 1981;282(6271):1192-1194
28. Ettner SL. The relationship between continuity of care and the health behaviors of patients: does having a usual physician make a difference? Med Care. 1999;37:547-555
29. Kibbe DC, Bentz E, McLaughlin CP. Continuous quality improvement for continuity of care. J Fam Pract. 1993;36:304-308