What are quality reputations worth?

Quality Progress

Volumn 39, Issue 2, 2006, Pages 35-40

  Freiesleben, Johannes ^a,b,c  

^a Ringier AG   (Switzerland)

^b UNIVERSITY OF ZURICH   (Switzerland)

^c Department of Management   (Argentina)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33644512778     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (10)

1. Johannes Freiesleben, "On the Limited Value of Cost of Quality Models," Total Quality Management & Business Excellence, Vol. 15, No. 7, pp. 953-963.
2. Mikel Harry and Richard Schroeder, Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Currency, 1999.
3. Roland Caulcutt, "Why Is Six Sigma So Successful?" Journal of Applied Statistics, Vol. 28, pp. 301-306.
4. Seren Bisgaard and Johannes Freiesleben, "Six Sigma and the Bottom Line," Quality Progress, September 2004.
5. Johannes Freiesleben, "The Economic Effects of Quality Improvement," Total Quality Management & Business Excellence, Vol. 16, No. 7, pp. 1-8.
6. Roland Rust, Anthony Zahorik and Timothy Keiningham, Return on Quality, Probus, 1993.
7. W. Edwards Deming, Out of the Crisis, Cambridge University Press, 1982.
8. John S. Oakland, Total Quality Management, second edition, Butterworth Heinemann, 1993.
9. George E.P. Box and Alberto Luceno, Statistical Control by Monitoring and Feedback Adjustment, Wiley, 1997.
10. Freiesleben, "The Economic Effects of Quality Improvement," see reference 5.