To get one's money's worth: Library management with cost data

The Bottom Line

Volumn 19, Issue 1, 2006, Pages 7-15

  Poll, Roswitha ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Budgetary control; Cost accounting; Information services; Libraries

Indexed keywords

EID: 33644500501     PISSN: 0888045X     EISSN: None     Source Type: Journal    
DOI: 10.1108/08880450610643016     Document Type: Article

References (7)

1. Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA.
2. Ceynowa, K. and Coners, A. (2003), Cost Management for University Libraries, Saur, München.
3. Deutscher Bibliotheksverband and Bertelsmann Stiftung (n.d.), BIX: Der Bibliotheksindex, available at: www.bix-bibliotheksindex.de.
4. Heaney, M. (2004), “Do users get what they pay for? A resource allocation model for Oxford University Library Services”, paper presented at the 70th IFLA Council and General Conference, Buenos Aires, August 22-27, available at: www.ifla.org/IV/ifla70/papers/179e-Heaney.pdf.
5. Poll, R. (2001), “Performance, processes and posts: managing service quality with the balanced scorecard”, Library Trends, Vol. 49 No. 4, pp. 709-17.
6. Roberts, S.A. (1998), Financial and Cost Management for Libraries and Information Services, 2nd ed., Bowker-Saur, London.
7. Snyder, H. and Davenport, E. (1997), Costing and Pricing in the Digital Age: A Practical Guide for Information Services, London Association, London.