-
1
-
-
0000066947
-
"Consumer response to retailers' marketing environments: An analysis of coffee purchase data"
-
Bawa, K., Landwehr, J.T. and Krishna, A. (1989), "Consumer response to retailers' marketing environments: an analysis of coffee purchase data", Journal of Retailing, Vol. 65 No. 4, pp. 471-95.
-
(1989)
Journal of Retailing
, vol.65
, Issue.4
, pp. 471-495
-
-
Bawa, K.1
Landwehr, J.T.2
Krishna, A.3
-
2
-
-
0003030731
-
"Determinant attributes of store patronage: Downtown versus outlying shopping centers"
-
Bearden, W.O. (1977), "Determinant attributes of store patronage: downtown versus outlying shopping centers", Journal of Retailing, Vol. 53 No. 2, pp. 15-22.
-
(1977)
Journal of Retailing
, vol.53
, Issue.2
, pp. 15-22
-
-
Bearden, W.O.1
-
3
-
-
0001788622
-
"Shopping center patronage motives"
-
Bellenger, D.N., Robertson, D.H. and Greenberg, B.A. (1977), "Shopping center patronage motives", Journal of Retailing, Vol. 53 No. 2, pp. 29-38.
-
(1977)
Journal of Retailing
, vol.53
, Issue.2
, pp. 29-38
-
-
Bellenger, D.N.1
Robertson, D.H.2
Greenberg, B.A.3
-
4
-
-
0037789637
-
"The components of department store image: A theoretical and empirical analysis"
-
Berry, L.L. (1969), "The components of department store image: a theoretical and empirical analysis", Journal of Retailing, Vol. 45 No. 1, pp. 3-20.
-
(1969)
Journal of Retailing
, vol.45
, Issue.1
, pp. 3-20
-
-
Berry, L.L.1
-
5
-
-
0001945699
-
"Retail businesses are services businesses"
-
Berry, L.L. (1986), "Retail businesses are services businesses", Journal of Retailing, Vol. 62 No. 1, pp. 3-6.
-
(1986)
Journal of Retailing
, vol.62
, Issue.1
, pp. 3-6
-
-
Berry, L.L.1
-
6
-
-
38249028029
-
"Auditing your customer service activities"
-
Coppett, J.I. (1988), "Auditing your customer service activities", Industrial Marketing Management, Vol. 17, pp. 277-84.
-
(1988)
Industrial Marketing Management
, vol.17
, pp. 277-284
-
-
Coppett, J.I.1
-
7
-
-
0008997733
-
"Shopping goods, shopping centers, and selling strategies"
-
October
-
Dommermuth, W.P. and Cundiff, E.W. (1967), "Shopping goods, shopping centers, and selling strategies", Journal of Marketing, Vol. 31, October, pp. 32-6.
-
(1967)
Journal of Marketing
, vol.31
, pp. 32-36
-
-
Dommermuth, W.P.1
Cundiff, E.W.2
-
8
-
-
0011603919
-
"Consumer perceptions of department store service: A lesson for retailers"
-
Dotson, M. and Patton, W., III (1992), "Consumer perceptions of department store service: a lesson for retailers", The Journal of Service Marketing, Vol. 6, No. 2, pp. 15-28.
-
(1992)
The Journal of Service Marketing
, vol.6
, Issue.2
, pp. 15-28
-
-
Dotson, M.1
Patton, W.2
-
9
-
-
0011034759
-
"A conceptual model for studying customer image"
-
Fisk, G. (1961), "A conceptual model for studying customer image", Journal of Retailing, Vol. 37 No. 4, pp. 1-8.
-
(1961)
Journal of Retailing
, vol.37
, Issue.4
, pp. 1-8
-
-
Fisk, G.1
-
10
-
-
0002135040
-
"Shopping enjoyment, perceived time poverty, and time spent shopping"
-
Forsythe, S.M. and Bailey, A.W. (1996), "Shopping enjoyment, perceived time poverty, and time spent shopping", Clothing and Textiles Research Journal, Vol. 14 No. 1, pp. 185-91.
-
(1996)
Clothing and Textiles Research Journal
, vol.14
, Issue.1
, pp. 185-191
-
-
Forsythe, S.M.1
Bailey, A.W.2
-
11
-
-
3342995452
-
"Customer service preferences"
-
Grise, K.A. and Havner, M.A. (1990), "Customer service preferences", FIT Review, Vol. 7 No. 1,pp. 16-22.
-
(1990)
FIT Review
, vol.7
, Issue.1
, pp. 16-22
-
-
Grise, K.A.1
Havner, M.A.2
-
12
-
-
0002033479
-
"An empirical investigation of attribute importance in retail store selection"
-
Hansen, R.A. and Deutscher, T. (1977-1978), "An empirical investigation of attribute importance in retail store selection", Journal of Retailing, Vol. 53 No. 4, pp. 59-72.
-
(1977)
Journal of Retailing
, vol.53
, Issue.4
, pp. 59-72
-
-
Hansen, R.A.1
Deutscher, T.2
-
13
-
-
0003053229
-
"Unplanned purchasing: Knowledge of shopping environment and time pressure"
-
Iyer, E.S. (1989), "Unplanned purchasing: knowledge of shopping environment and time pressure", Journal of Retailing, Vol. 65 No. 1, pp. 40-57.
-
(1989)
Journal of Retailing
, vol.65
, Issue.1
, pp. 40-57
-
-
Iyer, E.S.1
-
14
-
-
3343005798
-
"Understanding and fulfilling shoppers' requirements: An anomaly in retailing?"
-
Jolson, M.A. and Spath, W.F. (1973), "Understanding and fulfilling shoppers' requirements: an anomaly in retailing?", Journal of Retailing, Vol. 49 No. 2, pp. 38-50.
-
(1973)
Journal of Retailing
, vol.49
, Issue.2
, pp. 38-50
-
-
Jolson, M.A.1
Spath, W.F.2
-
15
-
-
3342936967
-
"Shopping 24 hours a day: A consumer need or a losing strategy?"
-
Kaufman, C.F. and Lane, P.M. (1994), "Shopping 24 hours a day: a consumer need or a losing strategy?", Shopping Center Research, Vol. 1 No. 1, pp. 81-160.
-
(1994)
Shopping Center Research
, vol.1
, Issue.1
, pp. 81-160
-
-
Kaufman, C.F.1
Lane, P.M.2
-
16
-
-
3342942022
-
"Customer expectations for service at apparel retail outlets"
-
Lee, M. and Johnson, K.K.P. (1997), "Customer expectations for service at apparel retail outlets", Journal of Family and Consumer Sciences, Vol. 89 No. 4, pp. 26-30.
-
(1997)
Journal of Family and Consumer Sciences
, vol.89
, Issue.4
, pp. 26-30
-
-
Lee, M.1
Johnson, K.K.P.2
-
17
-
-
0035693663
-
"Experimental choice analysis of shopping strategies"
-
Leszczyc, P.T.L.P. and Timmermans, H. (2001), "Experimental choice analysis of shopping strategies", Journal of Retailing, Vol. 77 No. 4, pp. 493-509.
-
(2001)
Journal of Retailing
, vol.77
, Issue.4
, pp. 493-509
-
-
Leszczyc, P.T.L.P.1
Timmermans, H.2
-
18
-
-
0039597287
-
"Operationalizing the concept of store image"
-
Marks, R.B. (1976), "Operationalizing the concept of store image", Journal of Retailing, Vol. 52 No. 3, pp. 37-46.
-
(1976)
Journal of Retailing
, vol.52
, Issue.3
, pp. 37-46
-
-
Marks, R.B.1
-
19
-
-
0010021277
-
"Forming impressions of merchandise and service quality"
-
Jacoby, J. and Olson, J. (Eds), Lexington Books, Lexington
-
Mazursky, D. and Jacoby, J. (1985), "Forming impressions of merchandise and service quality", in Jacoby, J. and Olson, J. (Eds), Perceived Quality: How Consumers View Stores and Merchandise, Lexington Books, Lexington, MA, pp. 139-53.
-
(1985)
Perceived Quality: How Consumers View Stores and Merchandise
, pp. 139-153
-
-
Mazursky, D.1
Jacoby, J.2
-
20
-
-
3342912474
-
"A research note on major retail center patronage"
-
July
-
Moore, C.T. and Mason, J.B. (1969), "A research note on major retail center patronage", Journal of Marketing, Vol. 33, July, pp. 61-3.
-
(1969)
Journal of Marketing
, vol.33
, pp. 61-63
-
-
Moore, C.T.1
Mason, J.B.2
-
21
-
-
0033092548
-
"Customer benefits and company consequences of customer-salesperson relationships on retailing"
-
Reynolds, K. and Beatty, S.E. (1999), "Customer benefits and company consequences of customer-salesperson relationships on retailing", Journal of Retailing, Vol. 75 No. 1, pp. 11-32.
-
(1999)
Journal of Retailing
, vol.75
, Issue.1
, pp. 11-32
-
-
Reynolds, K.1
Beatty, S.E.2
-
22
-
-
0043060105
-
"The 'imageries' of department stores"
-
April
-
Rich, S.U. Portis B.D. (1964) "The 'imageries' of department stores", Journal of Marketing, Vol. 28, April, pp. 10-15.
-
(1964)
Journal of Marketing
, vol.28
, pp. 10-15
-
-
Rich, S.U.1
Portis, B.D.2
-
23
-
-
3342986843
-
"A revised look at selected determinants of consumer spatial behavior"
-
Association of Canadian Schools of Business, Summer
-
Robarts, A.O. (1969), "A revised look at selected determinants of consumer spatial behavior", in Proceedings of the Thirteenth Annual Conference, Association of Canadian Schools of Business, Summer.
-
(1969)
Proceedings of the Thirteenth Annual Conference
-
-
Robarts, A.O.1
-
24
-
-
0002220509
-
"The contribution of store-image characteristics to store-type choice"
-
Schiffman, L.G., Dash, J.F. and Dillon, W.R. (1977), "The contribution of store-image characteristics to store-type choice", Journal of Retailing, Vol. 53 No. 2, pp. 3-14
-
(1977)
Journal of Retailing
, vol.53
, Issue.2
, pp. 3-14
-
-
Schiffman, L.G.1
Dash, J.F.2
Dillon, W.R.3
-
25
-
-
84965751393
-
"Patronage behavior of apparel shopping: Part I. Shopping orientations, store attributes, information sources, and personal characteristics"
-
Shim, S. and Kotsiopulos, A. (1992), "Patronage behavior of apparel shopping: Part I. Shopping orientations, store attributes, information sources, and personal characteristics", Clothing and Textiles Research Journal, Vol. 10 No. 2, pp. 48-57.
-
(1992)
Clothing and Textiles Research Journal,
, vol.10
, Issue.2
, pp. 48-57
-
-
Shim, S.1
Kotsiopulos, A.2
-
26
-
-
0032084441
-
"A model of consumer perceptions and store loyalty intentions for a supermarket retailer"
-
Sirohi, N., McLaughlin, E.W. and Wittink, D.R. (1998), "A model of consumer perceptions and store loyalty intentions for a supermarket retailer", Journal of Retailing, Vol. 74 No. 2, pp. 223-45.
-
(1998)
Journal of Retailing
, vol.74
, Issue.2
, pp. 223-245
-
-
Sirohi, N.1
McLaughlin, E.W.2
Wittink, D.R.3
-
27
-
-
0006692758
-
"The effects of customer expectations and store policies on retail salesperson service, satisfaction, and patronage"
-
Stanforth, N.F. and Lennon, S.J. (1997), "The effects of customer expectations and store policies on retail salesperson service, satisfaction, and patronage", Clothing and Textiles Research Journal, Vol. 15 No. 2, pp. 115-24.
-
(1997)
Clothing and Textiles Research Journal
, vol.15
, Issue.2
, pp. 115-124
-
-
Stanforth, N.F.1
Lennon, S.J.2
-
28
-
-
0000935355
-
"Identifying determinants of retail patronage"
-
July
-
Stephenson, P.R. (1969), "Identifying determinants of retail patronage", Journal of Marketing, Vol. 33, July, pp. 57-61.
-
(1969)
Journal of Marketing
, vol.33
, pp. 57-61
-
-
Stephenson, P.R.1
-
29
-
-
0033095252
-
"The impact of task definition on store-attribute saliences and store choice"
-
Van Kenhove, P., De Wulf, K. and Van Waterschoot, W. (1999), "The impact of task definition on store-attribute saliences and store choice", Journal of Retailing, Vol. 75 No. 1, pp. 125-37.
-
(1999)
Journal of Retailing
, vol.75
, Issue.1
, pp. 125-137
-
-
Van Kenhove, P.1
De Wulf, K.2
Van Waterschoot, W.3
-
30
-
-
0003393499
-
-
New American Library, New York, NY
-
Zemke, R. and Schaaf, D. (1989), The Service Edge: 101 Companies that profit from Customer Care, New American Library, New York, NY.
-
(1989)
The Service Edge: 101 Companies That Profit from Customer Care
-
-
Zemke, R.1
Schaaf, D.2
|