From branches to call centres: New strategic realities in retail banking

Service Industries Journal

Volumn 24, Issue 3, 2004, Pages 43-62

  Beckett, Antony ^a  

^a UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

BANKING; ECONOMY OF SCALE; FINANCIAL SERVICES; INDUSTRIAL PRACTICE;

EID: 3242657510     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/0264206042000247759     Document Type: Article

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