Designing effective team-based performance measurement systems: An integrated approach

Production Planning and Control

Volumn 16, Issue 2, 2005, Pages 208-225

  Mendibil, Kepa ^a,b   MacBryde, Jillian ^a,c,d  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b EU Fifth Framework Project   (United Kingdom)

^c EU Fifth Framework Project ^*

^d Centre for Strategic Manufacturing   (United Kingdom)

Author keywords

Construct; Design of TPMS; Testing

Indexed keywords

CONSTRUCT; DESIGN OF TPMS;

INDUSTRIAL MANAGEMENT; PERFORMANCE; TECHNICAL PRESENTATIONS; TESTING;

RAILROAD TRANSPORTATION;

EID: 32144463025     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537280512331333101     Document Type: Article

References (41)

1. Baker, D.P. and Salas, E., Principles for measuring teamwork: a summary and look toward the future. In Team Performance Assessment and Measurement: Theory, Methods and Applications, edited by M.T. Brannick, E. Salas and C. Prince, pp. 331-355, 1997 (Lawrence Erlbaum Associates: New Jersey).
2. Bititci U.S. and Carrie, A.S., Integrated performance measurement systems: structures and relationships. EPSCR Research Grant Final Report, 1998 (EPSRC: Swindon).
3. Bourne, M., Neely, A., Platts, K. and Mills, J., The success and failure of performance measurement initiatives: perceptions of participating managers. International Journal of Operations and Production Management, 2002, 22(11), 1288-1310.
4. Brannick, M.T., Salas, E. and Prince, C., Team Performance Assessment and Measurement: Theory, Methods and Applications, 1997 (Lawrence Elbaum Associates: New Jersey).
5. Dixon, J.R., Nanni, A.J. and Vollmann, T.E., The New Performance Challenge - Measuring Operations for World-class Competition, 1990 (Dow Jones-Irwin: Homewood, IL).
6. Fitzgerald, L., Johnson, R., Brignall, S., Silvestro, R. and Voss, C., Performance Measurement in Service Businesses, 1991 (CIMA:London).
7. Fleishman, E.A., Foreword. In Team Performance Assessment and Measurement: Theory, Methods and Applications, edited by M.T. Brannick, E. Salas and C. Prince, pp. ix-x, 1997 (Lawrence Erlbaum Associates: New Jersey)
8. Franco, M. and Bourne, M., Factors that play a role in managing through measures. Management Decision, 2003, 41(8), 698-710.
9. Ghalayini, A.M., Noble, J.S. and Crowe, T.J., An integrated dynamic performance measurement system for improving manufacturing competitiveness. International Journal of Production Economics, 1997, 48, 207-225.
10. Globerson, S., Issues in developing a performance criteria system for an organization. International Journal of Production Research, 1985, 23(4), 639-646.
11. Hacker, M.E. and Lang, J.D., Designing a performance measurement system for a high technology virtual engineering team - a case study. International Journal of Agile Management Systems, 2000, 2(3), 225-232.
12. Hudson, M., Smart, A. and Bourne, M., Theory and practice in SME performance measurement system. International Journal of Operations and Production Management, 2001, 21(8), 1096-1115.
13. Jones, S.D. and Schilling, D.J., Measuring Team Performance, 2000 (Jossey-Bass Inc.: San Francisco).
14. Kaplan, R.S., Innovative action research: creating new management theory and practice. Journal of Management Accounting Research, 1998, 10, 89-118.
15. Kaplan, R.S. and Norton, D.P., Putting the balanced scorecard to work. Harvard Business Review, 1993, September-October, 134-147.
16. Kaplan, R.S. and Norton, D.P., Translating Strategy into Action: The Balanced Scorecard, 1996 (Harvard Business School Press: Boston, MA).
17. Kaplan R.S. and Norton D.P., The Strategy Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, - Measures that Drive Performance, 2001 (Harvard Business School Press: Boston, MA).
18. Kasanen, E., Lukka, K. and Siitonen, A., The constructive approach in management accounting research. Journal of Management Accounting Research, 1993, 5, 243-264.
19. Katzenbach, J.R. and Smith, D.K., The Wisdom of Teams: Creating the High-performance Organization, 1993 (Harvard Business School Press: Boston, MA).
20. Kekale, T., Construction and triangulation: weaponry for attempts to create and test theory. Management Decision, 2001, 79(7), 556-563.
21. Lanning, H., Planning and implementing change in organisations - a construct for managing change projects. PhD thesis, Helsinki University of Technology, 2001.
22. MacBryde, J.C. and Mendibil, K., Designing performance measurement systems for teams: theory and practice. Management Decision, 2003, 41(8), 722-733.
23. Martinez, V., Understanding value creation: the value matrix and the value cube. PhD thesis, University of Strathclyde, Glasgow, 2003.
24. Maskell, B., Performance measures for world class manufacturing. Management Accounting, 1989, May, 32-33.
25. Mendibil, K., Designing effective team-based performance measurement systems: an integrated approach. PhD thesis, University of Strathclyde, Glasgow, 2003.
26. Meredith, J., Theory building through conceptual methods. International Journal of Operations and Production Management, 1993, 13(5), 3-11.
27. Meyer, C., How the right measures help teams excel. Harvard Business Review, 1994, May-June, 95-103.
28. Mohrman, A.M., Mohrman, S.A. and Lawler, E.E., The performance management of teams. In Performance Measurement, Evaluation and Incentives, edited by W.J. Bruns, pp. 217-241, 1992 (Harvard Business School Press: Boston, MA).
29. Neely, A., Mills, J., Gregory, M., Richards, H., Platts, K. and Bourne, M., Getting the Measure of Your Business, 1996 (Works Management: Cambridge).
30. Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M., Performance measurement system design: developing and testing a process-based approach. International Journal of Operations and Production Management, 2000, 20(10), 1119-1145.
31. Neely, A.D. and Adams, C., The performance prism perspective. Journal of Cost Management, 2001, 15(1), 7-15.
32. Neely, A.D., Adams, C. and Kennerley, M., The Performance Prism: The Scorecard for Measuring and Managing Business Success, 2002 (FT Prentice-Hall: London).
33. Nudurupati, S.S. and Bititci, U.S., Impact of IT enabled performance measurement on business and management. Proceedings of EurOMA and POMS Joint International Conference, Como Lake, Italy, 16-18 June 2003.
34. Shaw, D.G. and Schneier, C.E., Team measurements and rewards: how some companies are getting it right. Human Resource Planning, 1995, 18(3), 34-49.
35. Stake, R.E., The An of Case Study Research, 1995 (Sage: Thousand Oaks, CA).
36. Tarkenton Productivity Group, Total measurement development method. In Measuring Team Performance, edited by S.D. Jones and D.J. Schilling, pp. 65-75, 2000 (Jossey-Bass: San Francisco, CA).
37. Wisner, J.D. and Fawcett, S.E., Link firm strategy to operating decisions through performance measurement. Production and Inventory Management Journal, 1991, Third Quarter, 5-11.
38. Yin, R.K., Case Study Research 2nd edition, 1994 (Sage: Thousand Oaks, CA).
39. Zigon, J., Team performance measurement: a process for creating team performance standards. Compensation and Benefits Review, 1997, 29(1), 38-47.
40. Zigon, J., How to Measure Team Performance (Version 2.2.), 1999 (Zigon Performance Group: Media, PA).
41. Zigon Performance Group, QuickMeasures, 2002 (Zigon Performance Group: Media, PA).