메뉴 건너뛰기




Volumn 60, Issue 5, 2005, Pages 807-816

Tourist attraction customer satisfaction index model

Author keywords

Customer satisfaction; Guilin; Index model; LISREL; Tourist attraction

Indexed keywords

MODELING; TOURIST ATTRACTION;

EID: 31444443737     PISSN: 03755444     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (21)

References (18)
  • 1
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell C. A national customer satisfaction barometer: the Swedish experience. Journal of Marketing, 1592, 56(1): 6-21.
    • (1992) Journal of Marketing , vol.56 , Issue.1 , pp. 6-21
    • Fornell, C.1
  • 2
    • 0002955024 scopus 로고
    • The American customer satisfaction index
    • Brecka J. The American customer satisfaction index. Quality Progress, 1994, 27(10): 41-44.
    • (1994) Quality Progress , vol.27 , Issue.10 , pp. 41-44
    • Brecka, J.1
  • 3
    • 1342337532 scopus 로고
    • The benefits of measuring customer satisfaction
    • Thomson K. The benefits of measuring customer satisfaction. CMA Magazine, 1995, 69: 32-36.
    • (1995) CMA Magazine , vol.69 , pp. 32-36
    • Thomson, K.1
  • 4
    • 1342337531 scopus 로고
    • An overview of ACSI
    • Vasilash G. An overview of ACSI. Quality Progress, 1995, 28(3): 51-53.
    • (1995) Quality Progress , vol.28 , Issue.3 , pp. 51-53
    • Vasilash, G.1
  • 6
    • 80051885498 scopus 로고    scopus 로고
    • Analysis of factors influencing service quality in travel agent and tourist satisfaction
    • Shen Xiangyou. Analysis of factors influencing service quality in travel agent and tourist satisfaction. Tourism Tribune, 1999, 14(5): 25-30.
    • (1999) Tourism Tribune , vol.14 , Issue.5 , pp. 25-30
    • Shen, X.1
  • 7
    • 31444441507 scopus 로고    scopus 로고
    • Study on hotel customer satisfaction measurement system
    • Wu Xuefei. Study on hotel customer satisfaction measurement system. Zhejiang University Master Dissertation, 2002.
    • (2002) Zhejiang University Master Dissertation
    • Wu, X.1
  • 9
    • 31444434918 scopus 로고    scopus 로고
    • Calculation of tourism social caning capacity
    • Zhou Nianxing. Calculation of tourism social caning capacity. Geography and Geo-Information Science, 2003, 19(2): 102-104.
    • (2003) Geography and Geo-Information Science , vol.19 , Issue.2 , pp. 102-104
    • Zhou, N.1
  • 11
    • 31444440753 scopus 로고    scopus 로고
    • A case study and application of customer satisfaction evaluation system in tourist destination
    • Lian Yi, Wang Xia. A case study and application of customer satisfaction evaluation system in tourist destination. Tourism Tribune, 2004, 19(5): 9-13.
    • (2004) Tourism Tribune , vol.19 , Issue.5 , pp. 9-13
    • Lian, Y.1    Wang, X.2
  • 12
    • 3042637084 scopus 로고    scopus 로고
    • Development of a multiple-item scale for measuring customer satisfaction in travel agencies services
    • Millan A, Esteban A. Development of a multiple-item scale for measuring customer satisfaction in travel agencies services. Tourism Management, 2004, 25(5): 533-546.
    • (2004) Tourism Management , vol.25 , Issue.5 , pp. 533-546
    • Millan, A.1    Esteban, A.2
  • 13
    • 84995360175 scopus 로고    scopus 로고
    • http://www.cnta.com
  • 14
    • 31444454649 scopus 로고    scopus 로고
    • Shanghai: Shanghai Science and Technology Press
    • Tang Xiaofen. Customer Satisfaction Measurement. Shanghai: Shanghai Science and Technology Press, 2001. 1-14.
    • (2001) Customer Satisfaction Measurement , pp. 1-14
    • Tang, X.1
  • 15
    • 31444435740 scopus 로고    scopus 로고
    • Guide to China Customer Satisfaction Index
    • Quality Management Department of General Administration of Quality Supervision, Inspection and Quarantine of the Peoples Republic of China, Chinese Enterprise Study Center of Tsinghua University. Beijing: Standard Press of China
    • Quality Management Department of General Administration of Quality Supervision, Inspection and Quarantine of the Peoples Republic of China, Chinese Enterprise Study Center of Tsinghua University. Guide to China Customer Satisfaction Index. Beijing: Standard Press of China, 2003. 2-21.
    • (2003) , pp. 2-21
  • 16
    • 77955830220 scopus 로고    scopus 로고
    • The construction of a new customer satisfaction index model
    • Liu Xinyan, Liu Yanni, Yang Zhi et al. The construction of a new customer satisfaction index model. Management Review of Nankai University, 2003, 5(6): 52-56.
    • (2003) Management Review of Nankai University , vol.5 , Issue.6 , pp. 52-56
    • Liu, X.1    Liu, Y.2    Yang, Z.3
  • 17
    • 31444451734 scopus 로고    scopus 로고
    • Lisrel and artificial neural network modeling comparison research
    • Zhao Haifeng, Wan Difang. Lisrel and artificial neural network modeling comparison research. Systems Engineering Theory Methodology Application, 2003, 12(3): 262-265.
    • (2003) Systems Engineering Theory Methodology Application , vol.12 , Issue.3 , pp. 262-265
    • Zhao, H.1    Wan, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.