Competing values of emergency department performance: Balancing multiple stakeholder perspectives

Health Services Research

Volumn 39, Issue 4 I, 2004, Pages 771-792

  Tregunno, Deborah ^a   Baker, G Ross ^b   Barnsley, Jan ^b   Murray, Michael ^b  

^a UNIVERSITY OF TORONTO   (Canada)

^b UNIVERSITY OF TORONTO   (Canada)

Author keywords

Emergency department performance; Multiple stakeholders; Quality improvement

Indexed keywords

CANADA; EMERGENCY WARD; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HOME CARE; HUMAN; MANAGER; NURSE; PERFORMANCE; PHYSICIAN; QUESTIONNAIRE; REVIEW;

EID: 3142679381     PISSN: 00179124     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2004.00257.x     Document Type: Review

References (37)

1. Alserver, R. N., T. Ritchey, and N. P. Lima. 1995. "Developing a Hospital Report Card to Demonstrate Value in Health Care." Journal for Healthcare Quality 17 (1): 19-25, 28.
2. Babcock Irvin, C., P. Wyer, and L. Gerson. 2000. "Preventive Care in the Emergency Department, Part II: Clinical Preventive Services - An Emergency Medicine Evidence-Based Review." Academic Emergency Medicine 7 (9): 1042-54.
3. Baker, R. P., and G. Pink. 1995. "A Balanced Scorecard for Canadian Hospitals." Healthcare Management Forum 8 (4): 7-13.
4. Berwick, D., A. Godfrey, and J. Roessner. 1991. Curing Health Care: New Strategies for Quality Improvement. San Francisco: Jossey-Bass.
5. Cameron, K. S., and D. A. Whetten. 1983. Organizational Effectiveness: A Comparison of Models. New York: Academic Press.
6. Chan, B., M. Schull, and S. Schultz. 2001. Emergency Department Services in Ontario, 1993-2000. Toronto: Institute for Clinical Evaluative Sciences.
7. Cleary, T. S. 2000. "Perceptions of Selected Performance Indicators as Measures of Institutional Quality." Doctoral dissertation, University of Sarasota.
8. Cullen, C., and J. Calvert. 1995. "Stakeholder Perceptions of University Library Effectiveness." Journal of Academic Librarianship 21 (November): 438-48.
9. Cyert, R. M., and J. G. March. 1966. A Behavioral Theory of the Firm. Englewood Cliffs, NJ: Prentice Hall.
10. Dailey, R. 1998. "Approach to the Patient in the Emergency Department." In Emergency Medicine: Concepts and Clinical Practice, edited by P. Rosen and R. Barkin, pp. 427-30. St. Louis, MO: Mosby Year Book, Inc.
11. Donaldson, M. S., and K. Nolan. 1997. "Measuring the Quality of Health Care: State of the Art." Joint Commission Journal on Quality Improvement 23 (5): 283-92.
12. Drake, D. 1998. "Cardiac Team: An ED Quality Improvement Success Story." Journal of Emergency Nursing 24 (4): 324-8.
13. Espinosa, J. A., P. M. Treiber, and L. Kosnik. 1997. "A Reengineering Success Story: Process Improvement in Emergency Department X-Ray Cycle Time, Leading to Breakthrough Performance in the ED Ambulatory Care (Fast Track) Process." Ambulatory Outreach (Winter): 24-7.
14. Georgopoulos, B. 1986. Organizational Structure, Problem Solving, and Effectiveness: A Comparative Study of Hospital Emergency Services. San Francisco: Jossey-Bass.
15. Grumbach, K., D. Keane, and A. Bindman. 1993. "Primary Care and Public Emergency Department Overcrowding." American Journal of Public Health 83 (3): 372-8.
16. Joint Policy and Planning Committee. 1997. An Approach for Funding Small Hospitals, RD5-1. Toronto Joint Policy and Planning Committee.
17. Jun, M., R. Peterson, and G. Zsidisin. 1998. "The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results." Health Care Management Review 23 (4): 81-96.
18. La Vallee, R., and C. McLaughlin. 1994. "Teams at the Core." In Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications, edited by C. McLaughlin and A. Kaluzny. Gaithersburg, MD: Aspen.
19. Levinthal, D. A., and J. G. March. 1993. "The Myopia of Learning." Strategic Management Journal 14 (Special Issue): 95-112.
20. Lipsey, M. W. 1990. Design Sensitivity: Statistical Power for Experimental Research. Newbury Park, CA: Sage.
21. Lucas, R. H. S., and M. Sanford. 1998. "An Analysis of Frequent Users of Emergency Care at an Urban University Hospital." Annals of Emergency Medicine 32 (5): 563-8.
22. Marshall, N. M., P. G. Shekelle, S. Leatherman, and R. H. Brook. 2000. "The Public Release of Performance Data: What Do We Expect to Gain? A Review of the Evidence." Journal of the American Medical Association 283 (14): 1866-74.
23. McGlynn, E. A. 1998. "Choosing and Evaluating Clinical Performance Measures." Journal on Quality Improvement 24 (9): 470-9.
24. Miller, D. 1993. "The Architecture of Simplicity." Academy of Management Review 18 (1): 116-38.
25. Nash, D. B. 1998. "Report on Report Cards." Letter to the editor. Health Policy Newsletter 11 (2): 1-3.
26. Oakley Davies, H. T., and M. N. Marshall. 1999. "Public Disclosure of Performance Data: Does the Public Get What the Public Wants?" The Lancet 353 (9165): 1639-40.
27. Quinn, R. E., and J. Rohrbaugh. 1981. "A Competing Values Approach to Organizational Effectiveness." Public Productivity Review 5 (2): 122-40.
28. -. 1983. "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis." Management Science 29 (3): 363-77.
29. Scanlon, D., C. Darby, E. Rolph, and H. Doty. 2001. "Use of Performance Information for Quality Improvement." Health Services Research 36 (3): 619-41.
30. Slovensky, D., M. Fottler, and H. Houser. 1998. "Developing an Outcomes Report Card for Hospitals: A Case Study and Implementation Guidelines." Journal of Healthcare Management 43 (1): 15-34.
31. Shortell, S., R. Gillies, D. Anderson, K. Morgan Erickson, and J. Mitchell. 1996. Remaking Health Care in America. Building Organized Delivery Systems. San Francisco: Jossey-Bass.
32. Sicotte, C., F. Champagne, A. P. Contandriopoulos, J. Barnsley, F. Beland, S. G. Leggat, L. Denis, H. Bilodeau, A. Langley, M. Bremond, and G. R. Baker. 1998. "A Conceptual Framework for the Analysis of Health Care Organizations' Performance." Health Services Management Research 11 (1): 24-48.
33. Soberman Ginsburg, L. 2003. "Factors That Influence Line Managers' Perceptions of Hospital Performance Data." Health Services Research 38 (1): 261-86.
34. Turpin, R. S., L. A. Darcy, R. Koss, C. McMahill, K. Meyne, D. Morton, J. Rodriguez, S. Schmaltz, P. Schyve, and P. Smith. 1996. "A Model to Assess the Usefulness of Performance Indicators." International Journal for Quality in Health Care 8 (4): 321-9.
35. Whetten, D., and S. K. Cameron. 1994. "Organizational Effectiveness: Old Models and New Constructs." In Organizational Behavior: The State of the Science, edited by J. Greenberg, pp. 135-53. Hillsdale, NJ: Erlbaum.
36. Zammuto, R. 1984. "A Comparison of Multiple Constituency Models of Organizational Effectiveness." Academy of Management Review 9 (4): 606-16.
37. Zinn, J., A. Zalokowski, and L. Hunter. 2001. "Identifying Indicators of Laboratory Management Performance: A Multiple Constituency Approach." Health Care Management Review 26 (10): 40-53.