메뉴 건너뛰기




Volumn 67, Issue 4, 2003, Pages

Identification of the service quality dimensions of pharmaceutical education

Author keywords

Assessment; Pharmaceutical education; Service quality; Student satisfaction

Indexed keywords


EID: 31044449330     PISSN: 00029459     EISSN: 15536467     Source Type: Journal    
DOI: 10.5688/aj6704108     Document Type: Article
Times cited : (28)

References (18)
  • 1
    • 84970133326 scopus 로고
    • Searching for excellence in marketing education: The relationship between service quality and three outcome variables
    • Allen J, David D. Searching for excellence in marketing education: the relationship between service quality and three outcome variables. J Marketing Educ. 1991; 13:47-54.
    • (1991) J Marketing Educ , vol.13 , pp. 47-54
    • Allen, J.1    David, D.2
  • 2
    • 0442304153 scopus 로고    scopus 로고
    • Assessing service quality within the educational environment
    • DiDominico E, Bonnici J. Assessing service quality within the educational environment. Education. 1996;116:353-60.
    • (1996) Education , vol.116 , pp. 353-360
    • DiDominico, E.1    Bonnici, J.2
  • 3
    • 0040154755 scopus 로고    scopus 로고
    • Development of an Instrument to assess student perceptions of the quality of pharmaceutical education
    • Holdford DA, Reinders TP. Development of an Instrument to assess student perceptions of the quality of pharmaceutical education. Am J Pharm Educ. 2001; 65:125-31.
    • (2001) Am J Pharm Educ , vol.65 , pp. 125-131
    • Holdford, D.A.1    Reinders, T.P.2
  • 4
    • 0002480020 scopus 로고
    • High tech vs. high touch: A case study of TQM implementation in higher education
    • Anderson E. High tech vs. high touch: a case study of TQM implementation in higher education. Manage Serv Qual. 1995; 48-56.
    • (1995) Manage Serv Qual , pp. 48-56
    • Anderson, E.1
  • 6
    • 84986097846 scopus 로고
    • Importance-performance analysis as a strategic tool for service marketers: The case of service quality perceptions of business students in New Zealand and the USA
    • Ford JB, Joseph M, Joseph B. Importance-performance analysis as a strategic tool for service marketers: The case of service quality perceptions of business students in New Zealand and the USA. J Serv Marketing. 1990; 9: 171-86.
    • (1990) J Serv Marketing , vol.9 , pp. 171-186
    • Ford, J.B.1    Joseph, M.2    Joseph, B.3
  • 7
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A, Zeithaml V, Berry L. A conceptual model of service quality and its implications for future research. J Marketing. 1985; 49:41-50.
    • (1985) J Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 8
    • 0001312089 scopus 로고
    • SERVQUAL: A multi item scale for measuring consumer perception of service quality
    • Parasuraman A, Zeithaml V, Berry L. SERVQUAL: A multi item scale for measuring consumer perception of service quality. J Retail. 1988; 64:12-40.
    • (1988) J Retail , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 9
    • 0001734410 scopus 로고    scopus 로고
    • The dimensions of service quality: The original European perspective revisited
    • Mels G, Boshoff C, Nel D. The dimensions of service quality: the original European perspective revisited. Serv Industry J. 1997; 17:173-89.
    • (1997) Serv Industry J , vol.17 , pp. 173-189
    • Mels, G.1    Boshoff, C.2    Nel, D.3
  • 10
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of SERVQUAL dimensions
    • Carman JM. Consumer perceptions of service quality: an assessment of SERVQUAL dimensions. J Retail. 1990; 66:33-55.
    • (1990) J Retail , vol.66 , pp. 33-55
    • Carman, J.M.1
  • 11
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin JJ, Taylor SA. Measuring service quality: a reexamination and extension. J Marketing. 1992; 56:55-68.
    • (1992) J Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 12
    • 0001933496 scopus 로고    scopus 로고
    • Managing multicollinearity
    • Grapentine T. Managing multicollinearity. Marketing Res. 1997; 9:10-21.
    • (1997) Marketing Res , vol.9 , pp. 10-21
    • Grapentine, T.1
  • 13
    • 19644396249 scopus 로고
    • Dimensions of an attribute
    • Grapentine T. Dimensions of an attribute. Marketing Res. 1995; 7:19-27.
    • (1995) Marketing Res , vol.7 , pp. 19-27
    • Grapentine, T.1
  • 16
    • 0001261094 scopus 로고
    • Refinement and reassessment of the SERVQUAL scale
    • Parasuraman A., Zeithaml VA, Berry LL. Refinement and reassessment of the SERVQUAL scale. J Retail. 1991; 67:420-50.
    • (1991) J Retail , vol.67 , pp. 420-450
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 17
    • 33645243673 scopus 로고    scopus 로고
    • Applying the principles of human motivation to pharmaceutical education
    • Holdford DA, Lovelace-Elmore B. Applying the principles of human motivation to pharmaceutical education. J Pharm Teach. 2001;8:18.
    • (2001) J Pharm Teach , vol.8 , pp. 18
    • Holdford, D.A.1    Lovelace-Elmore, B.2
  • 18
    • 84973668201 scopus 로고    scopus 로고
    • The role of outcome quality as a determinant of overall service quality in different categories of services industries: An empirical investigation
    • Powpaka S. The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation. J Serv Marketing. 1996; 10:5-25.
    • (1996) J Serv Marketing , vol.10 , pp. 5-25
    • Powpaka, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.