Customer-responsive water and sanitation services

Journal / American Water Works Association

Volumn 96, Issue 6, 2004, Pages 83-95

  Seppälä, Osmo T ^a   Rajala, Riikka P ^a   Katko, Tapio S ^a  

^a TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; CUSTOMER SATISFACTION; DECISION MAKING; ENVIRONMENTAL IMPACT; INFORMATION RETRIEVAL; LAWS AND LEGISLATION; MARKETING; PARAMETER ESTIMATION; POTABLE WATER; RELIABILITY; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; SUSTAINABLE DEVELOPMENT; WATER QUALITY;

CONSUMER CONFIDENCE REPORT (CCR); CUSTOMER SERVICE COMMITTEES (CSC); INTERNATIONAL WATER ASSOCIATION (IWA); WATER UTILITIES;

WATER RESOURCES;

EID: 3042772803     PISSN: 0003150X     EISSN: None     Source Type: Journal    
DOI: 10.1002/j.1551-8833.2004.tb10781.x     Document Type: Review

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