Paving the way to excellence in water supply systems. A national framework for levels of service assessment based on consumer satisfaction

Journal of Water Supply: Research and Technology - AQUA

Volumn 45, Issue 1, 1996, Pages 1-12

  Lobato De Faria, A ^a   Alegre, H ^b  

^a UNIVERSIDADE NOVA DE LISBOA   (Portugal)

^b NATIONAL LABORATORY FOR CIVIL ENGINEERING   (Portugal)

Author keywords

[No Author keywords available]

Indexed keywords

CONSUMER SATISFACTION; HUMAN FACTORS; PUBLIC RELATIONS; SERVICE ASSESSMENT; WATER SUPPLY;

EID: 2842569268     PISSN: 00037214     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

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2. Alegre H. Decision support tools for technical management of water distribution systems. PhD thesis (discussed in 1992). In: Thesis and Research Programs, Vol. 1. Lisbon, Portugal: LNEC, 1994 (in Portuguese).
3. Baptista JM. Economical design of water supply systems. Thesis, Hydraulics Department. National Laboratory of Civil Engineering, Portugal, 1983 (in Portuguese).
4. Baptista JM. Rehabilitation of Water Distribution Systems - A Methodological Approach. Research Programme, National Civil Engineering Laboratory, Lisbon, Portugal, 1994 (in Portuguese).
5. Alegre H, Coelho ST. Demand analysis and the quantification of levels-of-service in water supply systems. In: Proc. IWSA Workshop on Future Water Demand, Basel, Switzerland, February, 1990: 197-215.
6. Alegre H, Coelho ST. Diagnosis of hydraulic performance of water supply systems. In: B. Coulbeck, E. Evans, eds. Pipeline Systems, Fluid Mechanics and its Applications. BHR Group, Kluwer Academic Publishers, 1992: 247-260.
7. CSOPT (National Council of Public Works and Transport, Portugal). New Regulation on Water Distribution and Wastewater Drainage. Proceedings of Seminar, National Laboratory of Civil Engineering, Portugal, 1991 (in Portuguese).
8. APRH. The Water and Progress Award 1993-1995. Lisbon, Portugal, 1994 (in Portuguese)
9. Alegre H, Almeida MC. Framework for the assessment of levels-of-service. In: Managing Basic Sanitation Systems, Vol. 12. Lisbon, Portugal: LNEC, 1994 (in Portuguese).
10. Jowitt P, Coelho ST Performance analysis of water distribution systems. In: Water Pipeline Systems, Fluid Mechanics and its Applications. BHR Group, Kluwer Academic Publishers, 1994: 321-331.
11. L. de Faria A. The new consumer's role. Indústria da Água 1994; 13: 6-9 (in Portuguese).
12. Turrel R. Private Sector Participation in Municipal Services - Portugal - Levels-of-Service Lisbon, Portugal: Consultant report under contract with LNEC, 1995.
13. Pissarra G. Qualitative study on perception of basic sanitation levels-of-service. In: Framework for the Assessment of Levels-of-Service. Lisbon, Portugal: LNEC, 1994 (in Portuguese).