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Volumn 16, Issue 3, 2001, Pages 249-261

Who's on the Line? Managing student communications in distance learning using a one-window approach

Author keywords

[No Author keywords available]

Indexed keywords


EID: 3042654495     PISSN: 02680513     EISSN: 14699958     Source Type: Journal    
DOI: 10.1080/02680510126525     Document Type: Article
Times cited : (10)

References (14)
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    • A new approach to computer-aided distance learning: the 'automated tutor'
    • ALBERT, S., and THOMES, C., 2000. A new approach to computer-aided distance learning: the 'automated tutor'. Open Learning, 15(2): 141–150.
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    • Albert, S.1    Thomes, C.2
  • 2
    • 3042578223 scopus 로고    scopus 로고
    • The problem of computer-conferencing for distance-based universities
    • ANNAND, D., 1999. The problem of computer-conferencing for distance-based universities. Open Learning, 14(3): 47–52.
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    • Annand, D.1
  • 3
    • 85064293362 scopus 로고    scopus 로고
    • April, April, Institutional Studies, unpublished study
    • ATHABASCA UNIVERSITY. April 1999. “ Student satisfaction survey of the call-centre model ”. April, Institutional Studies. unpublished study
    • (1999) Student satisfaction survey of the call-centre model
  • 4
    • 80053101639 scopus 로고    scopus 로고
    • Are we all managers now?
    • BLACK, M., 2000. Are we all managers now?. Open Learning, 15(1): 81–88.
    • (2000) Open Learning , vol.15 , Issue.1 , pp. 81-88
    • Black, M.1
  • 5
    • 0001477312 scopus 로고    scopus 로고
    • Going global: Using information technology to advance the competitiveness of the virtual transnational organization
    • BOUDREAU, M.C., LOCH, K.D., ROBEY, D., and STRAUB, D., 1998. Going global: Using information technology to advance the competitiveness of the virtual transnational organization. Academy of Management Executive, 12(4): 120–128.
    • (1998) Academy of Management Executive , vol.12 , Issue.4 , pp. 120-128
    • Boudreau, M.C.1    Loch, K.D.2    Robey, D.3    Straub, D.4
  • 6
    • 0020824581 scopus 로고
    • The customer contact model for organizational design
    • CHASE, R., and TANSIK, D., 1983. The customer contact model for organizational design. Management Science, 29: 1037–1050.
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    • Chase, R.1    Tansik, D.2
  • 7
    • 0345888514 scopus 로고    scopus 로고
    • Call center industry study
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    • CONVERGING COMMUNICATIONS GROUP, with MultiMedia Telecommunications Association (MMTA) and Advantage Business Research. 2000. Call center industry study. CommWeb, 6 September Available online at
    • (2000) CommWeb
  • 8
    • 79957902663 scopus 로고
    • Organizational and management issues in telematics-based distance education
    • JENNINGS, C., 1995. Organizational and management issues in telematics-based distance education. Open Learning, 10(2): 29–35.
    • (1995) Open Learning , vol.10 , Issue.2 , pp. 29-35
    • Jennings, C.1
  • 9
    • 84900170106 scopus 로고    scopus 로고
    • A socio-technical systems approach to distance education for professional development
    • MILLER, C., 1998. A socio-technical systems approach to distance education for professional development. Open Learning, 13(2): 23–29.
    • (1998) Open Learning , vol.13 , Issue.2 , pp. 23-29
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  • 10
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    • Health advice service now on call
    • 27 September
    • OGLE, A., 2000. Health advice service now on call. Edmonton Journal (Canada), 27 September: Cl
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  • 11
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    • A framework for the comparative analysis of organizations
    • PERROW, C., 1970. A framework for the comparative analysis of organizations. American Sociological Review, 32: 194–208.
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    • Perrow, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.