메뉴 건너뛰기




Volumn 59, Issue 2, 2006, Pages 204-213

The effect of working relationship quality on salesperson performance and job satisfaction: Adaptive selling behavior in Korean automobile sales representatives

Author keywords

Adaptive selling behavior; Colleague relationship; Job satisfaction; Sales people performance; Supervisor relationship; Working relationship quality

Indexed keywords


EID: 30344433738     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2005.04.002     Document Type: Article
Times cited : (81)

References (55)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • J.C. Anderson D.W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychol Bull 103 1 1988 411-423
    • (1988) Psychol Bull , vol.103 , Issue.1 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 2
    • 0042226719 scopus 로고
    • The congruence of manager perception of salesperson performance and knowledge-based measures of adaptive selling
    • Fall
    • K.A. Anglin J.J. Stolman J.W. Gentry The congruence of manager perception of salesperson performance and knowledge-based measures of adaptive selling J Pers Sell Sales Manage 10 Fall 1990 81-90
    • (1990) J Pers Sell Sales Manage , vol.10 , pp. 81-90
    • Anglin, K.A.1    Stolman, J.J.2    Gentry, J.W.3
  • 3
    • 51249177591 scopus 로고
    • On the evaluation of structural equation models
    • Spring
    • R.P. Bagozzi Y. Yi On the evaluation of structural equation models J Acad Mark Sci 16 Spring 1988 74-94
    • (1988) J Acad Mark Sci , vol.16 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 4
    • 0001903493 scopus 로고
    • A role stress model of the performance and satisfaction of industrial salespersons
    • Fall
    • D.N. Behrman W.D. Perreault A role stress model of the performance and satisfaction of industrial salespersons J Mark 48 Fall 1984 9-21
    • (1984) J Mark , vol.48 , pp. 9-21
    • Behrman, D.N.1    Perreault, W.D.2
  • 5
    • 30344471334 scopus 로고
    • Involved listening as a salesperson skill variable and its impact upon adaptive selling and sales performance
    • Dissertation: University of South Florida
    • Boorom ML. Involved listening as a salesperson skill variable and its impact upon adaptive selling and sales performance. Dissertation: University of South Florida; 1994.
    • (1994)
    • Boorom, M.L.1
  • 6
    • 0032331033 scopus 로고    scopus 로고
    • Relational communication traits and their effect on adaptiveness and sales performance
    • Winter
    • M.L. Boorom J.R. Goolsby R.P. Ramsey Relational communication traits and their effect on adaptiveness and sales performance J Acad Mark Sci 26 Winter 1998 16-31
    • (1998) J Acad Mark Sci , vol.26 , pp. 16-31
    • Boorom, M.L.1    Goolsby, J.R.2    Ramsey, R.P.3
  • 7
    • 30344436487 scopus 로고    scopus 로고
    • The relationship of general cognitive ability, 'working smart', and salesperson performance
    • Dissertation: Southern Illinois University at Carbondale
    • Brown RT. The relationship of general cognitive ability, 'working smart', and salesperson performance. Dissertation: Southern Illinois University at Carbondale; 1999.
    • (1999)
    • Brown, R.T.1
  • 8
    • 0011675822 scopus 로고
    • An evaluation of department store salespeople by the interaction chronograph
    • Winter
    • E.D. Chapple D. Gordon An evaluation of department store salespeople by the interaction chronograph J Mark 12 Winter 1947 173-185
    • (1947) J Mark , vol.12 , pp. 173-185
    • Chapple, E.D.1    Gordon, D.2
  • 9
    • 85009577185 scopus 로고    scopus 로고
    • Sales performance: Timing of measurement and type of measurement make a difference
    • Winter
    • L.B. Chonko T.N. Loe J.A. Roberts J.F. Tanner Sales performance: Timing of measurement and type of measurement make a difference J Pers Sell Sales Manage 20 Winter 2000 23-36
    • (2000) J Pers Sell Sales Manage , vol.20 , pp. 23-36
    • Chonko, L.B.1    Loe, T.N.2    Roberts, J.A.3    Tanner, J.F.4
  • 10
    • 0000366750 scopus 로고
    • Organizational climate and job satisfaction in the salesforce
    • November
    • G.A. Churchill Jr. N.M. Ford O.C. Walker Jr. Organizational climate and job satisfaction in the salesforce J Mark Res 13 November 1976 323-332
    • (1976) J Mark Res , vol.13 , pp. 323-332
    • Churchill Jr., G.A.1    Ford, N.M.2    Walker, O.C.3
  • 11
    • 0002632758 scopus 로고
    • Personal characteristics of salespeople and the attractiveness of alternative rewards
    • June
    • G. Churchill N. Ford O. Walker Personal characteristics of salespeople and the attractiveness of alternative rewards J Bus Res 7 June 1979 25-50
    • (1979) J Bus Res , vol.7 , pp. 25-50
    • Churchill, G.1    Ford, N.2    Walker, O.3
  • 12
    • 49549145319 scopus 로고
    • A vertical dyad linkage approach to leadership within formal organizations
    • F. Dansereau G.B. Graen W.J. Haga A vertical dyad linkage approach to leadership within formal organizations Organ Behav Hum Perform 13 1975 46-78
    • (1975) Organ Behav Hum Perform , vol.13 , pp. 46-78
    • Dansereau, F.1    Graen, G.B.2    Haga, W.J.3
  • 13
    • 85009589451 scopus 로고    scopus 로고
    • The quality of salesperson-manager relationship: The effect of latitude, loyalty and competence
    • Winter
    • S.K. DelVecchio The quality of salesperson-manager relationship: The effect of latitude, loyalty and competence J Pers Sell Sales Manage 18 Winter 1998 31-47
    • (1998) J Pers Sell Sales Manage , vol.18 , pp. 31-47
    • DelVecchio, S.K.1
  • 14
    • 0000972122 scopus 로고    scopus 로고
    • Triad lessons: Generalizing results on high performance firms in five business-to-business markets
    • December
    • R. Deshpande J.U. Farley F.E. Webster Jr. Triad lessons: Generalizing results on high performance firms in five business-to-business markets Int J Res Mark 17 December 2000 353-362
    • (2000) Int J Res Mark , vol.17 , pp. 353-362
    • Deshpande, R.1    Farley, J.U.2    Webster, F.E.3
  • 15
    • 30344435719 scopus 로고    scopus 로고
    • National culture, organizational culture and personal value influences on salesperson practices: Five nation study
    • Dissertation
    • Dwyer S. National culture, organizational culture and personal value influences on salesperson practices: Five nation study. Dissertation; 1997.
    • (1997)
    • Dwyer, S.1
  • 16
    • 84972758224 scopus 로고
    • Selling as a dyadic relationship - A new approach
    • May
    • F.B. Evans Selling as a dyadic relationship - a new approach Am Behav Sci 6 May 1963 76-79
    • (1963) Am Behav Sci , vol.6 , pp. 76-79
    • Evans, F.B.1
  • 17
    • 0040074544 scopus 로고    scopus 로고
    • Adaptive selling in a call center environment: Qualitative investigation
    • Winter
    • D.M. Eveleth L. Morris Adaptive selling in a call center environment: qualitative investigation J Interact Market 16 Winter 2002 25-39
    • (2002) J Interact Market , vol.16 , pp. 25-39
    • Eveleth, D.M.1    Morris, L.2
  • 18
    • 30344464498 scopus 로고    scopus 로고
    • Salesperson adaptive selling and customer orientation: A meta-analysis
    • Working Paper
    • Franke GR, Park JE. Salesperson adaptive selling and customer orientation: A meta-analysis. Working Paper; 2004.
    • (2004)
    • Franke, G.R.1    Park, J.E.2
  • 20
    • 0003755854 scopus 로고
    • Culture's consequences: International differences in work-related values
    • Beverly Hills, CA: Sage Publications. London: McGraw-Hill
    • Hofstede G. Culture's consequences: International differences in work-related values. Beverly Hills, CA: Sage Publications. Cultures and organizations: Software of the mind. London: McGraw-Hill; 1980.
    • (1980) Cultures and Organizations: Software of the Mind
    • Hofstede, G.1
  • 21
    • 0033091878 scopus 로고    scopus 로고
    • Rethinking the value of choice: A cultural perspective on intrinsic motivation
    • March
    • S.S. Iyengar M.R. Lepper Rethinking the value of choice: A cultural perspective on intrinsic motivation J Pers Soc Psychol 76 March 1999 349-366
    • (1999) J Pers Soc Psychol , vol.76 , pp. 349-366
    • Iyengar, S.S.1    Lepper, M.R.2
  • 22
    • 0001190849 scopus 로고
    • Understanding the domain of cross-national buyer-seller interactions
    • S.H. Kale J.W. Barnes Understanding the domain of cross-national buyer-seller interactions J Int Bus Stud 23 1 1992 101-132
    • (1992) J Int Bus Stud , vol.23 , Issue.1 , pp. 101-132
    • Kale, S.H.1    Barnes, J.W.2
  • 23
    • 0000008528 scopus 로고
    • Employee reactions to leader reward behavior
    • R.T. Keller A.D. Szilagyi Employee reactions to leader reward behavior Acad Manage J 19 1 1976 619-627
    • (1976) Acad Manage J , vol.19 , Issue.1 , pp. 619-627
    • Keller, R.T.1    Szilagyi, A.D.2
  • 24
    • 84986761880 scopus 로고
    • The effect of national culture on the choice of entry mode
    • Fall
    • B. Kogut H. Singh The effect of national culture on the choice of entry mode J Int Bus Stud 19 Fall 1988 411-432
    • (1988) J Int Bus Stud , vol.19 , pp. 411-432
    • Kogut, B.1    Singh, H.2
  • 25
    • 0040623459 scopus 로고
    • The influence of coworker feedback on salespeople
    • January
    • A. Kohli B.J. Jaworski The influence of coworker feedback on salespeople J Mark 53 January 1994 82-94
    • (1994) J Mark , vol.53 , pp. 82-94
    • Kohli, A.1    Jaworski, B.J.2
  • 26
    • 30344480321 scopus 로고    scopus 로고
    • Automakers gearing up to fight for control of compact market
    • Korea Herald, Newspaper; 8 August www.koreaherald.co.kr
    • Korea Herald, Automakers gearing up to fight for control of compact market, Newspaper; 8 August 2002. www.koreaherald.co.kr.
    • (2002)
  • 27
    • 30344433549 scopus 로고    scopus 로고
    • Effects of Sales Force Control Systems on Salesperson Job Outcomes: A Psychological Climate and Contingency Perspective
    • Unpublished doctoral dissertation, University of Missouri-Columbia
    • Li, Po-chien, Effects of Sales Force Control Systems on Salesperson Job Outcomes: A Psychological Climate and Contingency Perspective. Unpublished doctoral dissertation, University of Missouri-Columbia, 1999.
    • (1999)
    • Li, P.-C.1
  • 28
    • 30344465127 scopus 로고
    • The effects of adaptive ability, motivation to adapt, and adaptive selling behavior on salesperson performance: An empirical investigation
    • Dissertation: University of Alabama
    • Lollar JG. The effects of adaptive ability, motivation to adapt, and adaptive selling behavior on salesperson performance: An empirical investigation. Dissertation: University of Alabama; 1993.
    • (1993)
    • Lollar, J.G.1
  • 29
    • 85009576552 scopus 로고    scopus 로고
    • A psychometric evaluation of the ADAPTS scale: A critique and recommendations
    • Fall
    • R. Marks D.W. Vorhies G.J. Badovick A psychometric evaluation of the ADAPTS scale: A critique and recommendations J Pers Sell Sales Manage 16 Fall 1996 53-65
    • (1996) J Pers Sell Sales Manage , vol.16 , pp. 53-65
    • Marks, R.1    Vorhies, D.W.2    Badovick, G.J.3
  • 30
    • 30344455426 scopus 로고    scopus 로고
    • A social cognitive theory model of salesperson performance
    • Dissertation: The Louisiana State University
    • McMurrian RC. A social cognitive theory model of salesperson performance. Dissertation: The Louisiana State University; 1996.
    • (1996)
    • McMurrian, R.C.1
  • 32
    • 30344459223 scopus 로고
    • An empirical investigation of salesperson traits, adaptive selling, and sales performance
    • Dissertation: Oklahoma State University
    • Porter SS. An empirical investigation of salesperson traits, adaptive selling, and sales performance. Dissertation: Oklahoma State University; 1994.
    • (1994)
    • Porter, S.S.1
  • 33
    • 0039611663 scopus 로고
    • Sales success as predicted by a process measure of adaptability
    • Fall
    • C.E. Predmore J.G. Bonnice Sales success as predicted by a process measure of adaptability J Pers Sell Sales Manage 14 Fall 1994 55-66
    • (1994) J Pers Sell Sales Manage , vol.14 , pp. 55-66
    • Predmore, C.E.1    Bonnice, J.G.2
  • 34
    • 0242371071 scopus 로고    scopus 로고
    • Globalization and the role of the global corporation
    • D.A. Ricks Globalization and the role of the global corporation J Internat Manag 9 1 2003 355-359
    • (2003) J Internat Manag , vol.9 , Issue.1 , pp. 355-359
    • Ricks, D.A.1
  • 36
    • 0000204522 scopus 로고
    • Moderating effects of initial leader-member exchange status on the effects of a leadership
    • T.A. Scandura G.B. Graen Moderating effects of initial leader-member exchange status on the effects of a leadership J Appl Psychol 69 3 1984 428-436
    • (1984) J Appl Psychol , vol.69 , Issue.3 , pp. 428-436
    • Scandura, T.A.1    Graen, G.B.2
  • 37
    • 38249026629 scopus 로고
    • Team-member exchange quality: A new construct for role-making research
    • A. Seers Team-member exchange quality: A new construct for role-making research Org Behav Human Decis Process 43 1 1989 118-135
    • (1989) Org Behav Human Decis Process , vol.43 , Issue.1 , pp. 118-135
    • Seers, A.1
  • 38
    • 0000412283 scopus 로고
    • Cultural differences in innovation championing strategies
    • S. Shane S. Venkataraman I. MacMillan Cultural differences in innovation championing strategies J Manage 21 2 1995 931-952
    • (1995) J Manage , vol.21 , Issue.2 , pp. 931-952
    • Shane, S.1    Venkataraman, S.2    MacMillan, I.3
  • 39
    • 30344448980 scopus 로고
    • Marketing megatrends
    • Summer
    • J.N. Sheth Marketing megatrends J Consum Mark 1 Summer 1983 5-13
    • (1983) J Consum Mark , vol.1 , pp. 5-13
    • Sheth, J.N.1
  • 40
    • 0002373795 scopus 로고
    • Adaptive selling, conceptualization, measurement, and nomological validity
    • February
    • R.L. Spiro B.A. Weitz Adaptive selling, conceptualization, measurement, and nomological validity J Mark Res 27 February 1990 61-69
    • (1990) J Mark Res , vol.27 , pp. 61-69
    • Spiro, R.L.1    Weitz, B.A.2
  • 41
    • 0000442841 scopus 로고    scopus 로고
    • The role of national culture in international marketing research
    • J.E.M. Steenkamp The role of national culture in international marketing research Int Mark Rev 18 1 2001 30-44
    • (2001) Int Mark Rev , vol.18 , Issue.1 , pp. 30-44
    • Steenkamp, J.E.M.1
  • 42
    • 0033440430 scopus 로고    scopus 로고
    • A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness
    • April
    • J.E.M. Steenkamp F. tel Hofstede M. Wedel A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness J Mark 63 April 1999 55-69
    • (1999) J Mark , vol.63 , pp. 55-69
    • Steenkamp, J.E.M.1    tel Hofstede, F.2    Wedel, M.3
  • 43
    • 0001800608 scopus 로고
    • Smarter versus harder: An exploratory attributional analysis of salespeople's motivation
    • February
    • H. Sujan Smarter versus harder: An exploratory attributional analysis of salespeople's motivation J Mark Res 23 February 1986 41-49
    • (1986) J Mark Res , vol.23 , pp. 41-49
    • Sujan, H.1
  • 44
    • 21344494683 scopus 로고
    • Learning orientation, working smart, and effective selling
    • July
    • H. Sujan B.A. Weitz N. Kumar Learning orientation, working smart, and effective selling J Mark 58 July 1994 39-53
    • (1994) J Mark , vol.58 , pp. 39-53
    • Sujan, H.1    Weitz, B.A.2    Kumar, N.3
  • 45
    • 37949045425 scopus 로고
    • Vertical exchange quality and performance: Studying the role of the sales manager
    • Summer
    • J.F. Tanner S.B. Castleberry Vertical exchange quality and performance: studying the role of the sales manager J Pers Sell Sales Manage 10 Summer 1990 17-27
    • (1990) J Pers Sell Sales Manage , vol.10 , pp. 17-27
    • Tanner, J.F.1    Castleberry, S.B.2
  • 46
    • 0001521724 scopus 로고
    • Multimethod probes of individualism and collectivism
    • November
    • H.C. Triandis C. McCusker Multimethod probes of individualism and collectivism J Pers Soc Psychol 59 November 1990 1006-1020
    • (1990) J Pers Soc Psychol , vol.59 , pp. 1006-1020
    • Triandis, H.C.1    McCusker, C.2
  • 47
    • 0032220244 scopus 로고    scopus 로고
    • Individual self-management: Analysis of professionals' self-managing activities in functional and cross functional work teams
    • M. Uhl-Bien G.B. Graen Individual self-management: Analysis of professionals' self-managing activities in functional and cross functional work teams Acad Manage J 41 1 1998 340-350
    • (1998) Acad Manage J , vol.41 , Issue.1 , pp. 340-350
    • Uhl-Bien, M.1    Graen, G.B.2
  • 48
    • 3943091829 scopus 로고    scopus 로고
    • The effect of national culture on the adoption of innovations
    • October
    • Y.M. Van Everdingen E. Waarts The effect of national culture on the adoption of innovations Mark Lett 14 October 2003 217-232
    • (2003) Mark Lett , vol.14 , pp. 217-232
    • Van Everdingen, Y.M.1    Waarts, E.2
  • 50
    • 0013203719 scopus 로고
    • The identification of selling abilities needed for missionary type sales
    • Summer
    • D.C. Weilbaker The identification of selling abilities needed for missionary type sales J Pers Sell Sales Manage 11 Summer 1990 45-58
    • (1990) J Pers Sell Sales Manage , vol.11 , pp. 45-58
    • Weilbaker, D.C.1
  • 51
    • 30344463923 scopus 로고
    • An empirical test of the relationship between adaptive selling behavior and salespeople's knowledge structures
    • Terry L. Childers Scott B. MacKenzie, editors. American Marketing Association Chicago
    • D.C. Weilbaker An empirical test of the relationship between adaptive selling behavior and salespeople's knowledge structures Terry L. Childers Scott B. MacKenzie, editors. Marketing theory and applications 1991 American Marketing Association Chicago 310-314
    • (1991) Marketing Theory and Applications , pp. 310-314
    • Weilbaker, D.C.1
  • 52
    • 0000374233 scopus 로고
    • The relationship between salesperson performance and understanding of customer decision making
    • November
    • B.A. Weitz The relationship between salesperson performance and understanding of customer decision making J Mark Res 15 November 1978 501-516
    • (1978) J Mark Res , vol.15 , pp. 501-516
    • Weitz, B.A.1
  • 53
    • 0002829543 scopus 로고
    • Effectiveness in sales interactions: A contingency framework
    • November
    • B.A. Weitz Effectiveness in sales interactions: A contingency framework J Mark 45 November 1981 85-103
    • (1981) J Mark , vol.45 , pp. 85-103
    • Weitz, B.A.1
  • 54
    • 0001935786 scopus 로고
    • Knowledge. motivation, and adaptive behavior: A framework for improving selling effectiveness
    • October
    • B.A. Weitz H. Sujan M. Sujan Knowledge. motivation, and adaptive behavior: A framework for improving selling effectiveness J Mark 50 October 1986 174-191
    • (1986) J Mark , vol.50 , pp. 174-191
    • Weitz, B.A.1    Sujan, H.2    Sujan, M.3
  • 55
    • 0000370969 scopus 로고
    • Longitudinal field methods for studying reciprocal relationships in organizational behavior research: Toward improved causal analysis
    • L.J. Williams P.M. Podsakoff Longitudinal field methods for studying reciprocal relationships in organizational behavior research: Toward improved causal analysis Research in Organizational Behavior 11 1 1989 247-292
    • (1989) Research in Organizational Behavior , vol.11 , Issue.1 , pp. 247-292
    • Williams, L.J.1    Podsakoff, P.M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.