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Volumn , Issue , 2004, Pages 995-1000

System dynamics modeling: A call center learning and decision-support tool

Author keywords

Call Center; System Dynamics Modeling

Indexed keywords

COSTS; MATHEMATICAL MODELS; PERFORMANCE; PUBLIC POLICY; TELECOMMUNICATION SYSTEMS;

EID: 30044434563     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (1)

References (4)
  • 2
    • 84986097843 scopus 로고    scopus 로고
    • The system dynamics model for engineering services
    • Lai, C.L., W.H. Ip, and W.B. Lee, 2001, "The system dynamics model for engineering services," Managing Service Quality, 11(3), 191-199.
    • (2001) Managing Service Quality , vol.11 , Issue.3 , pp. 191-199
    • Lai, C.L.1    Ip, W.H.2    Lee, W.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.