Comparison of health care professionals' self-asessments of standards of care and patients' opinions on the care they received in hospital: Observational study

Quality and Safety in Health Care

Volumn 13, Issue 3, 2004, Pages 198-202

  Durieux, P ^a,b   Bissery, A ^c   Dubois, S ^b   Gasquet, I ^d   Coste, J ^e  

^a UNIVERSITÉ PARIS DESCARTES   (France)

^b HÔTEL DIEU   (France)

^c ASSISTANCE PUBLIQUE HÔPITAUX DE PARIS   (France)

^d HÔPITAL PAUL BROUSSE   (France)

^e NONE   (France)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CONTROLLED STUDY; CORRELATION ANALYSIS; FEMALE; HEALTH CARE PERSONNEL; HEALTH EDUCATION; HUMAN; MAJOR CLINICAL STUDY; MALE; NURSE; OUTCOMES RESEARCH; PATIENT CARE; PATIENT COMPLIANCE; PATIENT SATISFACTION; PHYSICIAN; PHYSICIAN ASSISTANT; SELF EVALUATION; SOCIAL WORK; SURGICAL TECHNIQUE;

ACCREDITATION; AGED; ATTITUDE OF HEALTH PERSONNEL; FEMALE; FRANCE; GUIDELINE ADHERENCE; HEALTH SERVICES RESEARCH; HOSPITAL UNITS; HUMANS; MALE; MIDDLE AGED; PATIENT EDUCATION; PATIENT SATISFACTION; PERSONNEL, HOSPITAL; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES; SELF ASSESSMENT (PSYCHOLOGY);

EID: 2942700116     PISSN: 14753898     EISSN: None     Source Type: Journal    
DOI: 10.1136/qshc.2003.007336     Document Type: Article

References (35)

1. Vedsted P, Mainz J, Lauritzen T, et al. Patient and GP agreement on aspects of general practice care. Fam Pract 2002;19:339-43.
2. Cleary P. The increasing importance of patient surveys. BMJ 1999;319:720-1.
3. Rosenthal GE, Shannon SE. The use of patient perceptions in the evaluation of health care systems. Med Care 1997;35:NS58-68.
4. Salomon L, Gasquet I, Durieux P, et al. Taking into account patients' expectations in the improvement of quality of health care: results of a survey of 500 hospitalized patients. Rev Epidemiol Sante Publique 1998;46:427-9.
5. Scrivens E. Putting continuous quality improvement into accreditation: improving approaches to quality assessment. Qual Health Care 1997;6:212-8.
6. Roberts JS, Coale JG, Redman RR. A history of the Joint Commission on Accreditation of Hospitals. JAMA 1987;258:936-40.
7. Robinson R. Accrediting hospitals. BMJ 1995;310:755-6.
8. Bruneau C, Lachenaye-Llanas C. The French accreditation system. Clin Governance Bull 2002;3:8-10.
9. Shaw CD, Collins CD. Health service accreditation: report of a pilot programme for community hospitals. BMJ 1995;310:781-4.
10. Laine C, Davidoff F, Lewis CE, et al. Important elements of outpatient care: a comparison of patients' and physicians'opinions. Ann Intern Med 1996;125:640-5.
11. Hall J, Stein TS, Roter DL, et al. Inaccuracies in physicians' perceptions of their patients. Med Care 1999;37:1164-8.
12. Agence Nationale d'Accréditation et d'Evaluation en Santé. Accreditation manual for health care organisations February 1999. www.anaes.fr (accessed 20 May 2003).
13. Salomon L, Gasquet I, Mesbah M, et al. Construction of a scale measuring inpatients' opinion on quality of care. Int J Qual Health Care 1999;11:507-16.
14. Cromarty I. What do patients think about during their consultations? A qualitative study. Br J Gen Pract 1996;46:525-8.
15. Cleary PD, Edgman-Levitan S. Health care quality. Incorporating consumer perspectives. JAMA 1997;278:1608-12.
16. Brody DS, Miller SM, Lerman CE, et al. The relationship between patients' satisfaction with their physicians and perceptions about interventions they desired and received. Med Care 1989;27:1027-35.
17. Detmar SB, Muller MJ, Wever LDV, et al. Patient-physician communication during outpatient palliative treatment visits. An observational study. JAMA 2001;285:1351-7.
18. Idvall E, Hamrin E, Sjöström B, et al. Patient and nurse assessment of quality of care in postoperative pain management. Qual Saf Health Care 2002;11:327-34.
19. Larue F, Colleau SM, Brasseur L, et al. Multicentre study of cancer pain and its treatment in France. BMJ 1995;310:1034-7.
20. Poisson-Salomon AS, Brasseur L, Lory C, et al. Audit de la prise en charge de la douleur. Presse Med 1996;25:1013-7.
21. Larue F, Fontaine A, Colleau SM. Underestimation and undertreatment of pain in HIV disease: a multicentre study. BMJ 1997;314:23-8.
22. Durieux P, Bruxelle J, Savignoni A, et al. Prévalence et prise en charge de la douleur à l'hôpital. Une étude transversale. Presse Med 2001;30:572-6.
23. Williams B, Coyle J, Healy D. The meaning of patient satisfaction: an explanation of high reported levels. Soc Sci Med 1998;47:1351-9.
24. Rubin HR. Patient evaluations of hospital care. A review of the literature. Med Care 1990;28:S3-9.
25. Gasquet I, Falissard B, Ravaud P. Impact of reminders and method of questionnaire distribution on patient response to mail-back satisfaction survey. J Clin Epidemiol 2001;54:1174-80.
26. Walker AH, Restuccia JD. Obtaining information on patient satisfaction with hospital care: mail versus telephone. Health Serv Res 1984;19:291-306.
27. Cohen G, Forbes J, Gorraway M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys. BMJ 1996;313:841-4.
28. Thi PL, Briancon S, Empereur F, et al. Factors determining inpatient satisfaction with care. Soc Sci Med 2002;54:493-504.
29. Cohen G. Age and health status in a patient satisfaction survey. Soc Sci Med 1996;42:1085-93.
30. Carmel S. Satisfaction with hospitalization: a comparative analysis of three types of services. Soc Sci Med 1985;21:1243-9.
31. Bull SA, Hu XH, Hunkeler EM, et al. Discontinuation of use and switching of antidepressants: influence of patient-physician communication. JAMA 2002;288:1403-9.
32. Wensing M, Elwyn G. Methods for incorporating patients'views in health care. BMJ 2003;326:877-9.
33. Scrivens E. Recent developments in accreditation. Int J Qual Health Care 1995;7:427-33.
34. Scrivens E. Assessing the value of accreditation systems. Eur J Public Health 1997;7:4-8.
35. Jung HP, Wensing M, Olensen F, et al. Comparison of patients' and general practitioners' evaluations of general practice care. Qual Saf Health Care 2002;11:315-9.