메뉴 건너뛰기




Volumn 14, Issue 5, 2005, Pages 629-638

Effects of 9/11 on individuals and organizations: Down but not out!

Author keywords

Disasters; Employee attitudes; Organizational culture; Terrorism; United States of America

Indexed keywords


EID: 28344447676     PISSN: 09653562     EISSN: None     Source Type: Journal    
DOI: 10.1108/09653560510634052     Document Type: Review
Times cited : (18)

References (50)
  • 2
    • 28344446759 scopus 로고    scopus 로고
    • Bounded morality: the relationship between ethical orientation and crisis management before and after 9/11
    • in Rahim, M.A., Mackenzie, K.D. and Golembiewski, R.T. (Eds), JAI Press, Stamford, CT.
    • Alpaslan, M.C. and Mitroff, I.T. (2004), “Bounded morality: the relationship between ethical orientation and crisis management before and after 9/11”, in Rahim, M.A., Mackenzie, K.D. and Golembiewski, R.T. (Eds), Current Topics in Management, Vol. 6, JAI Press, Stamford, CT.
    • (2004) Current Topics in Management , vol.6
    • Alpaslan, M.C.1    Mitroff, I.T.2
  • 3
    • 28344443583 scopus 로고    scopus 로고
    • Survey data: impact of September 11 on the American workforce
    • available at:
    • American Society of Association Executives (2002), “Survey data: impact of September 11 on the American workforce”, available at: http://web7.cominfotrac.galegroup.com/itw/informark.
    • (2002)
  • 4
    • 84890747013 scopus 로고    scopus 로고
    • Aon Consulting, Chicago, IL.
    • Aon Consulting (2001), United States Back@Work, Aon Consulting, Chicago, IL.
    • (2001) United States Back@Work
  • 6
    • 84986175603 scopus 로고    scopus 로고
    • Coping self-efficacy as a predictor of psychological distress following a natural disaster: a casual model analysis
    • Baum, A. and Schneiderman, N. (1999), “Coping self-efficacy as a predictor of psychological distress following a natural disaster: a casual model analysis”, Anxiety, Stress and Coping, Vol. 12, pp. 107-26.
    • (1999) Anxiety, Stress and Coping , vol.12 , pp. 107-126
    • Baum, A.1    Schneiderman, N.2
  • 7
    • 11344291886 scopus 로고    scopus 로고
    • Collective efficacy following a series of national disasters
    • Benight, C.C. (2004), “Collective efficacy following a series of national disasters”, Anxiety, Stress and Coping, Vol. 17, pp. 401-620.
    • (2004) Anxiety, Stress and Coping , vol.17 , pp. 401-620
    • Benight, C.C.1
  • 9
    • 85055299888 scopus 로고    scopus 로고
    • The organization of responsiveness: innovation and recovery in the trading rooms of Lower Manhattan
    • Beunza, D. and Stark, D. (2003), “The organization of responsiveness: innovation and recovery in the trading rooms of Lower Manhattan”, Socio-Economic Review, Vol. 1, pp. 135-64.
    • (2003) Socio-Economic Review , vol.1 , pp. 135-164
    • Beunza, D.1    Stark, D.2
  • 10
    • 28344435694 scopus 로고    scopus 로고
    • Research suggests Americans have changed for the better since terrorist attacks
    • Chamberlin, J. (2002), “Research suggests Americans have changed for the better since terrorist attacks”, Monitor on Psychology, Vol. 33, p. 14.
    • (2002) Monitor on Psychology , vol.33 , pp. 14
    • Chamberlin, J.1
  • 12
    • 0000669689 scopus 로고
    • Coping with chronic stress at Three Mile Island: psychological and biochemical evidence
    • Collins, D.L., Baum, A. and Singer, J.E. (1983), “Coping with chronic stress at Three Mile Island: psychological and biochemical evidence”, Health Psychology, Vol. 2, pp. 149-66.
    • (1983) Health Psychology , vol.2 , pp. 149-166
    • Collins, D.L.1    Baum, A.2    Singer, J.E.3
  • 13
    • 28344446283 scopus 로고    scopus 로고
    • ‘Window to self-discovery’ opened after Sept. 11
    • Daw, J. (2002a), “‘Window to self-discovery’ opened after Sept. 11”, Monitor on Psychology, Vol. 33 No. 3, p. 15.
    • (2002) Monitor on Psychology , vol.33 , Issue.3 , pp. 15
    • Daw, J.1
  • 14
    • 28344457009 scopus 로고    scopus 로고
    • PracticeNet takes a snapshot of psychology practice after Sept. 11
    • Daw, J. (2002b), “PracticeNet takes a snapshot of psychology practice after Sept. 11”, Monitor on Psychology, Vol. 33 No. 3, p. 14.
    • (2002) Monitor on Psychology , vol.33 , Issue.3 , pp. 14
    • Daw, J.1
  • 15
    • 85044980823 scopus 로고    scopus 로고
    • Public attitudes toward immigration in the United States and Canada in repsonse to the September 11 2001 attack on America
    • Esses, V.M., Dovidio, J.F. and Hodson, G. (2002), “Public attitudes toward immigration in the United States and Canada in repsonse to the September 11 2001 attack on America”, Analysis of Social Issues and Public Policy, Vol. 2, pp. 69-85.
    • (2002) Analysis of Social Issues and Public Policy , vol.2 , pp. 69-85
    • Esses, V.M.1    Dovidio, J.F.2    Hodson, G.3
  • 16
    • 0036276224 scopus 로고    scopus 로고
    • The World Trade Center disaster
    • Fernando, L. (2002), “The World Trade Center disaster”, Canadian Journal of Psychiatry, Vol. 47, p. 284.
    • (2002) Canadian Journal of Psychiatry , vol.47 , pp. 284
    • Fernando, L.1
  • 17
    • 77949701937 scopus 로고    scopus 로고
    • Terrorism and 11 September 2001: does the ‘behavioral response to disaster’ model fit?
    • Fischer, H.W. (2002), “Terrorism and 11 September 2001: does the ‘behavioral response to disaster’ model fit?”, Disaster Prevention and Management, Vol. 11 No. 2, pp. 123-7.
    • (2002) Disaster Prevention and Management , vol.11 , Issue.2 , pp. 123-127
    • Fischer, H.W.1
  • 18
    • 0038985178 scopus 로고
    • Towards an understanding of the psychological impact of natural disasters: an application of the conservation of resources, stress model
    • Freedy, J.R., Shaw, D.L., Jarrell, M.P. and Masters, C.R. (1992), “Towards an understanding of the psychological impact of natural disasters: an application of the conservation of resources, stress model”, Journal of Traumatic Stress, Vol. 5, pp. 441-54.
    • (1992) Journal of Traumatic Stress , vol.5 , pp. 441-454
    • Freedy, J.R.1    Shaw, D.L.2    Jarrell, M.P.3    Masters, C.R.4
  • 19
    • 26444499513 scopus 로고    scopus 로고
    • Organizational resilience and moral purpose: Sandler O'Neill and Partners, L.P. in the aftermath of September 11, 2001
    • paper presented at the Annual Meeting of the Academy of Management, New Orleans, LA, August.
    • Freeman, S.F., Hirschhorn, L. and Matty, M. (2004), “Organizational resilience and moral purpose: Sandler O'Neill and Partners, L.P. in the aftermath of September 11, 2001”, paper presented at the Annual Meeting of the Academy of Management, New Orleans, LA, August.
    • (2004)
    • Freeman, S.F.1    Hirschhorn, L.2    Matty, M.3
  • 21
    • 84923953581 scopus 로고    scopus 로고
    • Relationships, layoffs and organizational resiliences: airline industry responses to September 11th
    • paper presented at the annual Meeting of the Academy of Management, New Orleans, LA, August.
    • Gittell, J.H., Cameron, K. and Lim, S.G.P. (2004), “Relationships, layoffs and organizational resiliences: airline industry responses to September 11th”, paper presented at the annual Meeting of the Academy of Management, New Orleans, LA, August.
    • (2004)
    • Gittell, J.H.1    Cameron, K.2    Lim, S.G.P.3
  • 22
    • 84986039696 scopus 로고    scopus 로고
    • Survival and sensemaking: organizational resilience in Wall Street Trading Room after 9/11
    • paper presented at the Annual Meeting of the Academy of Management, New Orleans, LA, August.
    • Ibanez, D. and Stark, D. (2004), “Survival and sensemaking: organizational resilience in Wall Street Trading Room after 9/11”, paper presented at the Annual Meeting of the Academy of Management, New Orleans, LA, August.
    • (2004)
    • Ibanez, D.1    Stark, D.2
  • 23
    • 3142537928 scopus 로고    scopus 로고
    • Social support in the aftermath of disasters, catastrophes, and acts of terrorism: altruistic overwhelmed, uncertain antagonistic and patriotic communities
    • in Ursano, R., Norwood, A. and Fullerton, C. (Eds), Cambridge University Press, Cambridge
    • Kaniasty, K. and Norris, F.H. (2004), “Social support in the aftermath of disasters, catastrophes, and acts of terrorism: altruistic overwhelmed, uncertain antagonistic and patriotic communities”, in Ursano, R., Norwood, A. and Fullerton, C. (Eds), Bioterrorism: Psychological and Public Health Interventions, Cambridge University Press, Cambridge, pp. 200-29.
    • (2004) Bioterrorism: Psychological and Public Health Interventions , pp. 200-229
    • Kaniasty, K.1    Norris, F.H.2
  • 24
    • 0036743261 scopus 로고    scopus 로고
    • Crisis, recovery, innovation: learning from 9/11
    • Kelly, J. and Stark, D. (2002), “Crisis, recovery, innovation: learning from 9/11”, Environment and Planning A, Vol. 34, pp. 1523-33.
    • (2002) Environment and Planning A , vol.34 , pp. 1523-1533
    • Kelly, J.1    Stark, D.2
  • 25
    • 0037360671 scopus 로고    scopus 로고
    • Elements of reslience after the World Trade Center disaster: reconstituting New York City's Emergency Operations Center
    • Kendra, J.M. and Wachtendorf, T. (2003), “Elements of reslience after the World Trade Center disaster: reconstituting New York City's Emergency Operations Center”, Disasters, Vol. 27, pp. 37-53.
    • (2003) Disasters , vol.27 , pp. 37-53
    • Kendra, J.M.1    Wachtendorf, T.2
  • 26
    • 0012730478 scopus 로고
    • A terrorist hijacking: victims' experiences initially and nine years later
    • Kleinman, S.B. (1989), “A terrorist hijacking: victims' experiences initially and nine years later”, Journal of Traumatic Stress, Vol. 2, pp. 49-58.
    • (1989) Journal of Traumatic Stress , vol.2 , pp. 49-58
    • Kleinman, S.B.1
  • 27
    • 28344455723 scopus 로고    scopus 로고
    • The effects of 9/11 and terrorism on human resource management: recovery, reconsideration and renewal
    • Kondrasuk, J.N. (2004), “The effects of 9/11 and terrorism on human resource management: recovery, reconsideration and renewal”, Employee Responsibilities and Rights Journal, Vol. 16, p. 25.
    • (2004) Employee Responsibilities and Rights Journal , vol.16 , pp. 25
    • Kondrasuk, J.N.1
  • 28
    • 77949663325 scopus 로고    scopus 로고
    • After September 11, a changed workforce
    • Leonard, B. (2002), “After September 11, a changed workforce”, HR News, Vol. 21 No. 1, p. 7.
    • (2002) HR News , vol.21 , Issue.1 , pp. 7
    • Leonard, B.1
  • 29
    • 3042753794 scopus 로고    scopus 로고
    • Coping and anxiety in college students after the September 11th terrorist attacks
    • Liverant, G.I., Hoffman, S.G. and Litz, B.T. (2004), “Coping and anxiety in college students after the September 11th terrorist attacks”, Anxiety, Stress and Coping, Vol. 17, pp. 127-40.
    • (2004) Anxiety, Stress and Coping , vol.17 , pp. 127-140
    • Liverant, G.I.1    Hoffman, S.G.2    Litz, B.T.3
  • 30
    • 0023282668 scopus 로고
    • Self-efficacy and social support mediators of stress on mental health following a natural disaster
    • Murphy, S. (1987), “Self-efficacy and social support mediators of stress on mental health following a natural disaster”, Western Journal of Nursing Research, Vol. 9, pp. 58-86.
    • (1987) Western Journal of Nursing Research , vol.9 , pp. 58-86
    • Murphy, S.1
  • 31
    • 0030239739 scopus 로고    scopus 로고
    • Perceived and perceived social support in times of stress: a test of the social support deterioration deterrence model
    • Norris, F.H. and Kaniasty, K. (1996), “Perceived and perceived social support in times of stress: a test of the social support deterioration deterrence model”, Journal of Personality and Social Psychology, Vol. 71, pp. 498-511.
    • (1996) Journal of Personality and Social Psychology , vol.71 , pp. 498-511
    • Norris, F.H.1    Kaniasty, K.2
  • 32
    • 0036751340 scopus 로고    scopus 로고
    • 60,000 disaster victims speak: an empirical review of the empirical literature, 1981-2001
    • Norris, F.H., Friedman, M., Watson, P., Byrne, C., Diaz, E. and Kaniasty, K. (2002), “60,000 disaster victims speak: an empirical review of the empirical literature, 1981-2001”, Psychiatry, Vol. 65, pp. 207-39.
    • (2002) Psychiatry , vol.65 , pp. 207-239
    • Norris, F.H.1    Friedman, M.2    Watson, P.3    Byrne, C.4    Diaz, E.5    Kaniasty, K.6
  • 33
    • 28344450048 scopus 로고    scopus 로고
    • September 11, 2001: two quasi-experiments on the influence of threats on cultural values and cosmopolitanism
    • Olivas-Lujan, M.R., Harzing, A.W. and McCoy, S. (2004), “September 11, 2001: two quasi-experiments on the influence of threats on cultural values and cosmopolitanism”, International Journal of Cross-Cultural Management, Vol. 4, pp. 211-28.
    • (2004) International Journal of Cross-Cultural Management , vol.4 , pp. 211-228
    • Olivas-Lujan, M.R.1    Harzing, A.W.2    McCoy, S.3
  • 34
    • 28344455673 scopus 로고    scopus 로고
    • Companies go back to work
    • Overman, S. (2001), “Companies go back to work”, HR News, Vol. 20 No. 1, p. 8.
    • (2001) HR News , vol.20 , Issue.1 , pp. 8
    • Overman, S.1
  • 35
    • 0034495433 scopus 로고    scopus 로고
    • Posttraumatic stress two years after the Oklahoma City bombing in youths geographically distant from the explosion
    • Pfefferbaum, B. (2000), “Posttraumatic stress two years after the Oklahoma City bombing in youths geographically distant from the explosion”, Psychiatry, Vol. 63 No. 4, pp. 358-70.
    • (2000) Psychiatry , vol.63 , Issue.4 , pp. 358-370
    • Pfefferbaum, B.1
  • 36
    • 28344444457 scopus 로고    scopus 로고
    • After shocks of the 11th
    • Poe, A.C. (2001), “After shocks of the 11th”, HR Magazine, Vol. 46 No. 12, pp. 46-51.
    • (2001) HR Magazine , vol.46 , Issue.12 , pp. 46-51
    • Poe, A.C.1
  • 39
    • 0038792409 scopus 로고    scopus 로고
    • Next door to disaster: how participant observation changed the observer
    • Salgado, S. (2002), “Next door to disaster: how participant observation changed the observer”, Journal of Management Inquiry, Vol. 11 No. 3, pp. 221-9.
    • (2002) Journal of Management Inquiry , vol.11 , Issue.3 , pp. 221-229
    • Salgado, S.1
  • 42
    • 0026440679 scopus 로고
    • Posttraumatic stress disorder among injured survivors of a terrorist attack
    • Shalev, A.Y. (1992), “Posttraumatic stress disorder among injured survivors of a terrorist attack”, The Journal of Nervous and Mental Disease, Vol. 180, pp. 505-9.
    • (1992) The Journal of Nervous and Mental Disease , vol.180 , pp. 505-509
    • Shalev, A.Y.1
  • 43
    • 28344450659 scopus 로고    scopus 로고
    • More caring, security predicted following attacks, poll shows
    • SHRM (2001), “More caring, security predicted following attacks, poll shows”, HR News, Vol. 20 No. 14, p. 17.
    • (2001) HR News , vol.20 , Issue.14 , pp. 17
  • 45
    • 0003794793 scopus 로고    scopus 로고
    • America rebounds: a national study of public response to the September 11th terrorist attacks
    • National Opinion Research Center, University of Chicago, Chicago, IL, available at: (accessed September 12, 2004).
    • Smith, T.W., Rasinski, K.A. and Tace, M.T. (2001), “America rebounds: a national study of public response to the September 11th terrorist attacks”, National Opinion Research Center, University of Chicago, Chicago, IL, available at: www.norc.uchicago.edu/projects/reaction/index.asp (accessed September 12, 2004).
    • (2001)
    • Smith, T.W.1    Rasinski, K.A.2    Tace, M.T.3
  • 46
    • 0033068227 scopus 로고    scopus 로고
    • Post-disaster stress following the Oklahoma City bombing: an examination of three community groups
    • Sprang, G. (1999), “Post-disaster stress following the Oklahoma City bombing: an examination of three community groups”, Journal of Interpersonal Violence, Vol. 14, pp. 169-83.
    • (1999) Journal of Interpersonal Violence , vol.14 , pp. 169-183
    • Sprang, G.1
  • 47
    • 23044531176 scopus 로고    scopus 로고
    • Coping strategies and traumatic stress symptomatology following the Oklahoma City bombing
    • Sprang, G. (2000), “Coping strategies and traumatic stress symptomatology following the Oklahoma City bombing”, Social Work and Social Sciences Review, Vol. 8, pp. 207-18.
    • (2000) Social Work and Social Sciences Review , vol.8 , pp. 207-218
    • Sprang, G.1
  • 48
    • 0035496547 scopus 로고    scopus 로고
    • Vicarious stress: patterns of disturbance and use of mental health services by those indirectly affected by the Oklahoma City bombing
    • Sprang, G. (2001), “Vicarious stress: patterns of disturbance and use of mental health services by those indirectly affected by the Oklahoma City bombing”, Psychological Reports, Vol. 89, pp. 331-8.
    • (2001) Psychological Reports , vol.89 , pp. 331-338
    • Sprang, G.1
  • 49
    • 0027299080 scopus 로고
    • Coping of school-age children in the sealed room during SCUD missile bombardment and postwar stress reactions
    • Weisenberg, M., Schwarzwald, J., Weysman, M., Solomon, Z. and Klingman, A. (1993), “Coping of school-age children in the sealed room during SCUD missile bombardment and postwar stress reactions”, Journal of Consulting and Clinical Psychology, Vol. 61 No. 3, pp. 462-7.
    • (1993) Journal of Consulting and Clinical Psychology , vol.61 , Issue.3 , pp. 462-467
    • Weisenberg, M.1    Schwarzwald, J.2    Weysman, M.3    Solomon, Z.4    Klingman, A.5
  • 50
    • 0038454792 scopus 로고    scopus 로고
    • ‘It's not just a job’: shifting meanings of work in the wake of 9/11
    • Wrzesniewski, A. (2002), “‘It's not just a job’: shifting meanings of work in the wake of 9/11”, Journal of Management Inquiry, Vol. 11 No. 2, pp. 230-4.
    • (2002) Journal of Management Inquiry , vol.11 , Issue.2 , pp. 230-234
    • Wrzesniewski, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.