Elements of resilience after the World Trade Center Disaster: Reconstituting New York City's emergency operations centre

Disasters

Volumn 27, Issue 1, 2003, Pages 37-53

  Kendra, James M ^a   Wachtendorf, Tricia ^a  

^a UNIVERSITY OF DELAWARE   (United States)

Author keywords

Emergency operations centres; Resilience; World Trade Center

Indexed keywords

CRISIS MANAGEMENT; DISASTER MANAGEMENT; WORLD TRADE CENTER;

NEW YORK; NEW YORK CITY; UNITED STATES;

EID: 0037360671     PISSN: 03613666     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-7717.00218     Document Type: Article

References (33)

1. Alexander, D. (1993) Natural Disasters. Chapman and Hall, New York.
2. Bruneau, M., S. Chang, R.T. Eguchi, G.C. Lee, T.D. O'Rourke, A.M. Reinhorn, M. Shinozuka, K. Tierney, W.A. Wallace and D. von Winterfeldt (2002) A Framework to Quantitatively Assess and Enhance Seismic Resilience of Communities. Multidisciplinary Center for Earthquake Engineering Research, State University of New York at Buffalo, Buffalo.
3. Bruner, J. (1983) In Search of Mind. Harper, New York.
4. Campbell, D.T. (1990) Asch's Moral Epistemology for Socially Shared Knowledge. In I. Rock (ed.) The Legacy of Solomon Asch: Essays in Cognition and Social Psychology. Erlbaum, Hillsdale.
5. Comfort, L. (1999) Shared Risk: Complex Systems in Seismic Response. Pergamon, New York.
6. Denzin, N.K. (1998) The Research Act: A Theoretical Introduction to Sociological Methods (3rd edn.). Prentice Hall, Englewood Cliffs.
7. Federal Emergency Management Agency (2002) The World Trade Center Building Performance Study: Data Collection, Preliminary Observations, and Recommended Actions. Federal Emergency Management Agency, Washington.
8. Horne, J.F., III and J.E. Orr (1998) Assessing Behaviors that Create Resilient Organisations. Employment Relations Today 24 (4): 29-39.
9. Kendra, J.M. (2001) Resilience. Internal working paper, Disaster Research Center, University of Delaware, Newark.
10. Kendra, J.M. and T. Wachtendorf (2001) Rebel Food ... Renegade Supplies: Convergence after the World Trade Center Attack. Disaster Research Center Preliminary Paper No. 316, Disaster Research Center, University of Delaware, Newark.
11. Kendra, J.M. and T. Wachtendorf (forthcoming) Creativity in Emergency Response After the World Trade Center Attack. In Impacts of and Human Response to the September 11, 2001 Disasters: What Research Tells Us. Special Publication No. 39, Natural Hazards Research and Applications Information Center, University of Colorado, Boulder.
12. Kreps, G. (1991) Organizing for Emergency Management. In T.E. Drabek and G. Hoetmer (eds.) Emergency Management: Principles and Practice for Local Government. International City Management Association, Washington.
13. Levi-Strauss, C. (1966) The Savage Mind. University of Chicago Press, Chicago.
14. McKendrick, J.H. (1999) Multi-Method Research: An Introduction to Its Application in Population Geography. Professional Geographer 51(1): 40-50.
15. Maclean, N. (1992) Young Men and Fire. University of Chicago Press, Chicago.
16. Mallak, L. (1998a) Resilience in the Healthcare Industry. Paper presented at 7th Annual Industrial Engineering Research Conference, 9-10 May, Banff, Alberta.
17. Mallak, L. (1998b) Putting Organisational Resilience to Work. Industrial Management 40(6): 8(6). Viewed via Expanded Academic ASAP/Infotrac database.
18. Neal, D.M. (1992) Issues of Donations Following Hurricane Andrew. Paper presented at the International Sociological Association's Disaster Research Meeting.
19. Neal, D.M. (1994) The Consequences of Excessive Unrequested Donations: The Case of Hurricane Andrew. Disaster Management 6: 23-8.
20. New York City Office of Emergency Management. (2001) The New York City Mayor's Office of Emergency Management Emergency Operations Center. http://www.nyc.ogv/html/oem. Last retrieved 5 October 2001.
21. Perrow, C. (1977) The Bureaucratic Paradox: The Efficient Organisation Centralizes in Order to Decentralize. Organisational Dynamics 5(4): 3-14.
22. Perrow, C. (1984) Normal Accidents: Living with High-Risk Technologies. Basic Books, New York.
23. Perry, R.W. (1991) Managing Disaster Response Operations. In T.E. Drabek and G. Hoetmer (eds.) Emergency Management: Principles and Practice for Local Government. International City Management Association, Washington.
24. Quarantelli, E.L. (1979) Studies in Disaster Response and Planning. Final Project Report No. 24. Disaster Research Center, Ohio State University, Columbus.
25. Rochlin, G.I. (1989) Informal Organisational Networking as a Crisis Avoidance Strategy: US Naval Flight Operations as a Case Study. Industrial Crisis Quarterly 3(2): 159-76.
26. Ryle, G. (1979) Improvisation. In G. Ryle (ed.) On Thinking. Blackwell, London.
27. Scanlon, J. (1994) The Role of EOCs in Emergency Management: A Comparison of American and Canadian Experience. International Journal of Mass Emergencies and Disasters 12(1): 51-75.
28. Veness, A. (1993) Neither Homed nor Homeless: Contested Definitions and the Personal Worlds of the Poor. Political Geography 12(4): 319-40.
29. Weick, K.E. (1993) The Collapse of Sensemaking in Organisations: The Mann Gulch Disaster. Administrative Science Quarterly 38(4): 628-52.
30. Weick, K.E., K.M. Sutcliffe, and D. Obstfeld (1999) Organizing for High Reliability: Processes of Collective Mindfulness. Research in Organisational Behavior 21: 81-123.
31. Weinberg, A. (1985) Science and its Limits: The Regulator's Dilemma. Issues in Science and Technology 2(1): 59-72.
32. Wenger, D., E.L. Quarantelli and R.R. Dynes (1987) Disaster Analysis: Emergency Management Offices and Arrangements. Final Report on Phase 1 for FEMA. Disaster Research Center, University of Delaware, Newark.
33. Wildavsky, A. (1991) Searching for Safety. Transaction, New Brunswick.