Cultures of ambiguity: Design, emergence and ambivalence in the introduction of normative control

Work, Employment and Society

Volumn 19, Issue 1, 2005, Pages 67-89

  McLoughlin, Ian P ^a,d   Badham, Richard J ^b,e   Palmer, Gill ^c,d  

^a NEWCASTLE UNIVERSITY   (United Kingdom)

^b MACQUARIE UNIVERSITY   (Australia)

^c MONASH UNIVERSITY   (Australia)

^d Department of Management ^*  (United Kingdom)

^e MACQUARIE UNIVERSITY   (Australia)

Author keywords

Ambiguity; Ambivalence; Change; Control; Culture

Indexed keywords

EID: 27844448757     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017005051284     Document Type: Article

References (51)

1. Alvesson, M. (2002) Understanding Organizational Culture. London: Sage.
2. Badham, R. (1995) 'Managing Socio-technical Change: A Configuration Approach to Technology Implementation', in J. Benders, J. de Haan and D. Bennett (eds) The Symbiosis of Work and Technology, pp. 77-94. London: Taylor & Francis.
3. Badham, R. (2003) 'Mudanças not Removalists! Rethinking the Management of Organizational Change', unpublished paper, Centre for Change Management, University of Wollongong, Australia.
4. Badham, R. and Garrety, K. (2003) '"Living in the Blender of Change": The Carnival of Control in a Culture of Culture', Tamara 2(4): 22-38.
5. Badham, R., Garrety, K., Morrigan, V., Zanko, M. and Dawson, P. (2003a) 'Designer Deviance: Enterprise and Deviance in Culture Change Programmes', Human Relations 10(4): 651-73:
6. Badham R., McLoughlin, I and Garrety, K. (2003b) 'Push People's Balls and Push People's Balls and Push People's Balls until Something Comes Out', in D. Preece and J. Laurila (eds) Technological Change and Organizational Action, pp. 77-102. London: Routledge.
7. Badham, R., McLoughlin, I. and Niss, C.L. (2003c) 'I'm Alright Jacques: Culture and Commitment in an Organizational Change Programme', EGOS Copenhagen, July
8. Barley, S.R. and Kunda, G. (1992) 'Design and Devotion: Surges of Rational and Normative Ideologies of Control in Managerial Discourse', Administrative Science Quarterly 37(3): 363-94.
9. Bazerman, C. (1994) 'Systems of Genres and the Enactment of Social Intentions', in A. Freedman and P. Medway (eds) Genre and the New Rhetoric, pp. 79-101. London: Taylor & Francis.
10. Buchanan, D. and Badham, R. (1999) Power, Politics and Organizational Change: Winning the Turf Game. London: Sage.
11. Casey, C. (1995) Work, Self and Society. London and New York: Routledge.
12. Casey, C. (1999) '"Come, Join our Family": Discipline and Integration in Corporate Organizational Culture', Human Relations 52(2): 155-78.
13. Collins, D. (1998) Organizational Change: A Sociological Approach. London: Routledge.
14. Collinson, D.L. (1992) Managing the Shopfloor: Subjectivity, Masculinity and Workplace Culture. Berlin: de Gruyter.
15. Czarniawska, B. (2002) 'Organizing, Process of, in A. Sorge (ed.) Organization, pp. 316-36. London: Thomson Learning.
16. Dawson, P. (1994) Organizational Change: A Processual Approach. London: Paul Chapman.
17. Dawson, P. (2003a) Understanding Organizational Change: The Contemporary Experience of People at Work. London: Sage.
18. Dawson, P. (2003b) Reshaping Change: A Processual Perspective. London: Routledge.
19. Du Gay, P. (2000) In Praise of Bureaucracy. London: Sage.
20. Eccles, R.G. and Norhria, N. (1992) Beyond the Hype: Rediscovering the Essence of Management. Boston, MA: Harvard Business School Press.
21. Eriksson, A. and Hunt, J. (1997) 'Reflections on Conducting Processual Research on Management and Organizations', Scandinavian Journal of Management 13(4): 331-5.
22. Etzioni, A. (1961) A Comparative Analysis of Complex Organizations. New York: Free Press.
23. Ezzamel, M., Willmott, H. and Worthington, E (2001) 'Power, Control and Resistance in the "Factory that Time Forgot"', Journal of Management Studies 38(8): 1053-79.
24. Fleming, P. and Sewell, G. (2002) 'Looking for the Good Soldier Svejk: Alternative Modalities of Resistance in the Contemporary Workplace', Sociology 36(4): 857-72.
25. French, W.L. and Bell, C.H. (1999) Organization Development: Behavioral Science Interventions for Organization Improvement, 6th edn. Englewood Cliffs, NJ: Prentice Hall.
26. Gabriel, Y. (1999) 'Beyond Happy Families: A Critical Re-evaluation of the Control-Resistance-Identity Triangle', Human Relations 52(2): 179-203.
27. Hersey, P., Blanchard, K. and Johnson, D. (2001) Management of Organizational Behavior: Leading Human Resources, 8th edn. Englewood Cliffs, NJ: Prentice Hall.
28. Kanter, R.M. (1985) Change Masters: Corporate Entrepreneurs at Work. London: Allen and Unwin.
29. Kotter, J. (1996) Leading Change. Harvard, MA: Harvard Business Review Press.
30. Kunda, G. (1992) Engineering Culture: Control and Commitment in a High Tech Corporation. Philadelphia, PA: Temple University Press.
31. Legge, K. (1996) Human Resource Management: Rhetoric and Reality. London: Macmillan.
32. McLoughlin, I. and Badham, R. (2001) 'When "Rhetoric" Meets "Reality": Coke and Culture Change in a Steel Works', paper presented at sub-theme of 17th EGOS Colloquium, 5-7 July, Lyon, France.
33. McLoughlin, I., Badham, R. and Couchman, P. (1997) 'Implementing Vulnerable Socio-technical Change Projects', in I. McLoughlin and M. Harris (eds) Innovation, Organizational Change and Technology, pp. 146-69. London: International Thomson Press.
34. McLoughlin, I., Badham, R. and Couchman, P. (2000) 'Rethinking Political Process in Technological Change: Socio-technical Configurations and Frames', Technology Analysis & Strategic Management 12(1): 17-38.
35. Martin, J. (2001) Organizational Cultures: Mapping the Terrain. London: Sage.
36. Ogbonna, E. and Harris, L.C. (2002) 'Managing Organizational Culture: Insights from the Hospitality Industry', Human Resource Management Journal 12(1): 33-53.
37. Ogbonna, E. and Wilkinson, B. (2003) 'The False Promise of Organizational Culture Change: A Case Study of Middle Managers in Grocery Retailing', Journal of Management Studies 40(5): 1151-78.
38. Orlikowski, W.J. (2000) 'Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations', Organization Science 11(4): 404-26.
39. Orlikowski, W.J. and Hofman, D.J. (1997) 'An Improvisational Model for Change Management: The Case of Groupware Technologies', Sloan Management Review Winter: 11-12.
40. Parker, M. (2000) Organizational Culture and Identity. London: Sage.
41. Parker, M. (2002) Against Management: Organization in the Age of Managerialism. Cambridge: Polity Press.
42. Peters, T.J. and Waterman, R.H. (1982) In Search of Excellence: Lessons from America's Best Run Companies. New York: Harper and Row.
43. Preece, D., Steven, G. and Steven, V. (1999) Work, Change and Competition: Managing for Bass. London: Routledge.
44. Ramsay, H. (1977) 'Cycles of Control', Sociology 11(3): 481-506.
45. Robertson, M. and Swann, J. (2003) '"Control - What Control?": Culture and Ambiguity within a Knowledge Intensive Firm', Journal of Management Studies 40(4): 831-58.
46. Smircich, L. (1983) 'Concepts of Culture and Organizational Analysis', Administrative Science Quarterly 28(3): 339-58.
47. Stacey, R.D. (1993) Strategic Management and Organizational Dynamics. Pitman: London.
48. Sturdy, A., Grugulis, I. and Willmott, H. (2001) Customer Service: Empowerment and Entrapment. London: Palgrave/Macmillan.
49. Watson, T. (1994) In Search of Management: Culture, Chaos and Control in Managerial Work. London: International Thompson Business Press.
50. Weick, K. (1979) The Social Psychology of Organizing, 2nd edn. Reading, MA: Addison Wesley.
51. Willmott, H. (1993) 'Strength is Ignorance; Slavery is Freedom: Managing Cultures in Modern Organizations', Journal of Management Studies 30(4): 515-52.