Testing the sufficiency of the theory of planned behavior: A case of customer dissatisfaction responses in restaurants

International Journal of Hospitality Management

Volumn 24, Issue 4, 2005, Pages 475-492

  Cheng, Simone ^a   Lam, Terry ^a   Hsu, Cathy H C ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Attitude; Past behavior; Perceived behavioral control; Subjective norm; Theory of planned behavior

Indexed keywords

EID: 27744465520     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2004.10.006     Document Type: Article

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