The workplace as a learning laboratory: The winding road to E-learning in a norwegian service company

PDC 2004 - Proceedings of the Eight Participatory Design Conference 2004 - Artful Integration: Interweaving Media, Materials and Practices

Volumn , Issue , 2004, Pages 142-151

  Mørch, Anders I ^a   Engen, Bård Ketil ^a   Åsand, Hege René Hansen ^a  

^a UNIVERSITY OF OSLO   (Norway)

Author keywords

E learning; Learning on demand; Role ; Workplace learning

Indexed keywords

COMPUTER AIDED MANUFACTURING; COMPUTER NETWORKS; CUSTOMER SATISFACTION; DATA HANDLING; ELECTRONIC COMMERCE; STRATEGIC PLANNING;

E-LEARNING; LEARNING LABORATORY; LEARNING-ON-DEMAND; ROLE-; WORKPLACE LEARNING;

LEARNING SYSTEMS;

EID: 27644495126     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (29)

1. Ackerman, M.S., Pipek, V. and Wulf, V. Sharing Expertise: Beyond Knowledge Management. The MIT Press, Cambridge, MA, 2003.
2. Alavi, M. Knowledge Management Systems: Issues, Challenges, and Benefits. Communication of the AIS, 1, 7 (Feb. 1999), 1-37.
3. Bjerknes, G. and Bratteteig, T. (1995). User Participation and Democracy: A Discussion of Scandinavian Research on System Development. Scandinavian Journal of Information Systems, 7, 1 (Apr. 1995), 73-98.
4. Bjerrum, E. and Bødker, S. Learning and Living in the 'New Office." Proceedings of the Eighth European Conference on Computer Supported Cooperative Work (ECSW2003) (Helsinki, Finland, Sep. 14-18, 2003). Kluwer Academic, Dordrecht, The Netherlands, 2003, 199-218.
5. Brandt, E., and Grunnet, C. Evoking the Future: Drama and Props in User Centered Design. Proceedings of Participatory Design Conference (PDC 2000) (New York City, Nov. 28-Dec. 1, 2000). ACM Press, New York, NY, 2000, 11-20.
6. Burton, R., Brown, J.S., and Fischer, G. Analysis of Skiing as a Success Model of Instruction: Manipulating the Learning Environment to Enhance Skill Acquisition. In Rogoff, B. and Lave, J. (Eds.). Everyday Cognition: Its Development in Social Context. Harvard University Press, Cambridge, MA, 1984, 139-150.
7. Collins, A., Brown, J. S., and Newman, S.E. Cognitive Apprenticeship: Teaching the Craft of Reading, Writing, and Mathematics. In Resnick, L.B. (Ed.). Knowing, Learning, and Instruction: Essays in Honor of Robert Closer. Lawrence Erlbaum, Hillsdale, NJ, 1989, 453-494.
8. Ehn, P. and Kyng, M. Cardboard computers: Mocking-it-up or Hands-on the Future. In Greenbaum, J. and Kyng, M. (Eds.). Design at Work: Cooperative Design of Computer Systems, Lawrence Erlbaum, Hillsdale, NJ, 1991, 169-195.
9. Elementk. Learning Management Systems in the Work Environments: Practical Considerations for the Selection and Implementation of an E-learning Platform. White Paper. Elementk, Rochester, NY, 2003.
10. Fischer, G. Supporting Learning on Demand with Design Environmente. Proceedings of the International Conference on the Learning Sciences (Evanston, IL, August, 1991), 165-172.
11. Fischer, G., Lemke, A.C., Mastaglio, T. and March, A.I. The Role of Critiquing in Cooperative Problem Solving. ACM Transactions on Information Systems, 9, 3 (Apr. 1991), 123-151.
12. Grudin, J. and Palen, L. Why Groupware Succeeds: Discretion or Mandate? Proceedings of the Fourth European Conference on Computer Supported Cooperative Work (ECSCW-95) (Stockholm, Sweden, Sep. 11-15, 1995). Kluwer Academic, Dordrecht, The Netherlands, 1995, 263-278.
13. Hummel, T., Schoder, D. and Strauss, R.E. (1996). Why CSCW Applications Fails: Problems in the Support of Lateral Cooperation and the Appropriateness of CSCW Applications. Proceedings of the Annual Meeting of the Northeast Decisions Sciences Institute (NEDSI) (St. Croix, USA, Apr. 17-19, 1996). 342-344.
14. Kensing, F. and Madsen, K.H.. Generating Visions: Future Workshops and Metaphorical Design. In Greenbaum, J. and Kyng, M. (Eds.). Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum, Hillsdale, NJ, 1991, 155-168.
15. Koschmann, T. Medical Education and Computer Literacy: Learning about, through, and with Computers. Academic Medicine 70, 9 (Sep. 1995), 818-821.
16. Lave, J., and Wenger, E. Situated Learning: Legitimate Peripheral Participation. Cambridge University Press, Cambridge, UK, 1991.
17. Ludvigsen, S.R., Havnes, A. and Lahn, L.C. Workplace Learning Across Activity Systems: A Case Study of Sales Engineers. In Tuorni-Grohn and Engestrom, Y. (Eds). Between School and Work: New Perspectives on Transfer and Boundary-crossing. Elsevier Science, Amsterdam, The Netherlands, 2003, 292-310.
18. Markus, M.L. and Connolly, T. Why CSCW Applications Fails: Problems in the Support of Interdependent Work Tools, Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'90) (Los Angeles, CA, Oct. 7-10, 1990). ACM Press, New York, NY, 1990, 371-380.
19. Muller, M. J. Participatory Design: The Third Space in HCI. In Jacko, J. and Spears, A. (Eds.). Handbook of HCI. Lawrence Erlbaum, Hillsdale, NJ, 2002.
20. Morch A, Dolonen J, Omdahl K. Integrating Agents with an Open Source Learning Environment. Proceedings of International Conference on Computers in Education 2003 (ICCE 2003) (Hong Kong, China, Dec. 2-5, 2003). AACE Press, Norfolk, VA, 2003, 393-401.
21. Nielsen, K. and Kvale, S. Current Issues of Apprenticeship. Nordisk Pedagogik, 17, 3 (1997), 130-139.
22. Rosenberg, M.J. E-Learning: Strategies for Delivering Knowledge in the Digital Age. McGraw-Hill, New York, NY, 2001.
23. SRIC. SRI Consulting Business Intelligence. Learning on Demand. URL retrieved 5/25/04: http://www.sricbi.com/LoD/
24. Suchman, L. Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge, UK, 1987.
25. Suchman, L. Working Relations of Technology Production and Use. Computer Supported Cooperative Work, 2, 1 (1994), 21-39.
26. Svanæs, D. and Seland, G. Putting the Users Center Stage: Role Playing and Low-fi Prototyping Enable End Users to Design Mobile Systems. Proceedings of the Conference on Human Factors in Computing Systems (CHI'2004) (Vienna, Austria, Apr. 24-29, 2004). ACM Press, NY, 2004, 479-486.
27. Tu, C. -H. and McIsaac, M. The Relationship of Social Presence and Interaction in Online Classes. The American Journal of Distance Education 16, 3 (2002), 131-150.
28. Wenger, E.. Communities of Practice and Social Learning Systems. Organization, 7, 2 (2000), 225-246.
29. Asand, H. -R. H., Mørch, A, and Ludvigsen, S. Superbrugere: En strategi for ikt-omstilling (in Danish) (Super Users: A Strategy for Introducing New Technology in the Workplace). In Kanstrup, A. M. (Ed). eLœring på arbejde (E-leaming at work). Roskilde University Press, LearningLab, Copenhagen, Denmark, 2004.