Errors of memory in air traffic control

Safety Science

Volumn 43, Issue 8, 2005, Pages 571-588

  Shorrock, Steven T ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Air traffic control; Controller tools; Human error; Incident analysis; Interviews; Memory

Indexed keywords

CLASSIFICATION (OF INFORMATION); COGNITIVE SYSTEMS; DATA STORAGE EQUIPMENT; ERROR ANALYSIS; ERROR DETECTION; RESEARCH;

CONTROLLER TOOLS; HUMAN ERROR; INCIDENT ANALYSIS; INTERVIEWS;

AIR TRAFFIC CONTROL;

AIRCRAFT; AIRPLANE PILOT; ANALYTIC METHOD; ANALYTICAL ERROR; AVIATION; CLASSIFICATION; COGNITION; COORDINATION; DECISION MAKING; EMPIRICAL RESEARCH; ERROR; HUMAN; INFORMATION; INTERVIEW; MEMORY; MONITORING; PERCEPTION; PREDICTION; PRIORITY JOURNAL; RETROSPECTIVE STUDY; REVIEW; TELECOMMUNICATION; THEORETICAL STUDY; THEORY; UNITED KINGDOM; WORKING MEMORY;

EID: 27544479888     PISSN: 09257535     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ssci.2005.04.001     Document Type: Article

References (49)

1. S.J. Andrzejewski, C.M. Moore, M. Corvette, and D. Herrmann Prospective memory skill Bulletin of the Psychonomic Society 29 1991 304 306
2. A.D. Baddeley Human Memory: Theory and Practice (Revised edition) 1997 Psychology Press Hove, UK
3. A.D. Baddeley, and G.J. Hitch Working memory G.H. Bower The Psychology of Learning and Motivation Vol. 8 1974 Academic Press London 47 90
4. A.D. Baddeley, and A.J. Wilkins Taking memory out of the laboratory J.E. Harris P.E. Morris Everyday Memory, Actions and Absent-Mindedness 1984 Academic Press London 1 17
5. K. Cardosi Operational errors in air traffic control towers Air Traffic Control Quarterly 10 2 2002 147 163
6. Civil Aviation Authority, 1996. Aircraft Proximity Reports: AIRPROX C (Controller Reported), vol. 10: Review Period-October 1995 to May 1996. Civil Aviation Authority, London, UK.
7. Civil Aviation Authority, 1997a. Aircraft Proximity Reports: AIRPROX C (Controller Reported), vol. 11: Review Period-June 1996 to October 1996. Civil Aviation Authority, London, UK.
8. Civil Aviation Authority, 1997b. Aircraft Proximity Reports: AIRPROX C (Controller Reported), vol. 12: Review Period-November 1996 to July 1997. Civil Aviation Authority, London, UK.
9. Civil Aviation Authority, 1998. Aircraft Proximity Reports: AIRPROX C (Controller Reported), vol. 13: Review Period-August 1997 to December 1997. Civil Aviation Authority, London, UK.
10. G. Cohen Memory in the Real World 1989 Psychology Press Hove, UK
11. N.J. Cohen, and L.R. Squire Preserved learning and retention of pattern analysing skill in amnesia using perceptual learning Cortex 17 1980 273 278
12. S. Dekker The Field Guide to Human Error Investigations 2002 Ashgate Aldershot, UK
13. G.O. Einstein, M.A. McDaniel, S.L. Richardson, M.J. Guynn, and A.R. Cunfer Aging and prospective memory: examining the influences of self-initiated retrieval processes Journal of Experimental Psychology: Learning, Memory and Cognition 21 1995 996 1007
14. K.A. Ericsson, and W. Kintsch Long term working memory Psychological Review 102 1995 211 245
15. Eurocontrol, 2000. CORA 1 operational concept of use (OCU). Eurocontrol Report ASA.01.CORA.1.DEL02.OCU, Edition 1.0. Eurocontrol Experimental Centre, Brétigny-sur-Orge, France.
16. Eurocontrol, 2001. CORA 2 Operational Concept of Use (OCU). Eurocontrol Report ASA.01.CORA.2.DEL01.OCU, Edition 1.0. Eurocontrol Experimental Centre, Brétigny-sur-Orge, France.
17. Eurocontrol, 2003. CORA 2 Resolver. Eurocontrol Report NLR-CR-2003-458, Edition 1.0. Eurocontrol Experimental Centre, Brétigny-sur-Orge, France.
18. Evans, A., Slamen, A.M., Shorrock, S.T., 1999. Use of human factors guidelines and human error identification in the design lifecycle of NATS' future systems. In: Proceedings of a Eurocontrol/FAA Interchange Meeting, Toulouse, France, April 1999.
19. FAA/Eurocontrol, 2001. Principles of Operation for the Use of Airborne Separation Assurance Systems. Edition 7.1. Eurocontrol/FAA Co-operative R&D Report, EATMP Reference 010711-1. Eurocontrol HQ, Brussels, Belgium.
20. J. Graydon, and M.W. Eysenck Distraction and cognitive performance European Journal of Cognitive Psychology 1 2 1989 161 169
21. S.D. Gronlund, D.D. Ohrt, M.R.P. Dougherty, J.L. Perry, and C.A. Manning Role of memory in air traffic control Journal of Experimental Psychology: Applied 4 3 1998 263 280
22. Hébraud, C., Pène, N., Rognin, L., Hoffman, E., Zeghal, K., 2004. Assessing the impact of a new air traffic control instruction on flight crew activity. Paper Presented at the Human Performance, Situation Awareness and Automation Conference, Daytona Beach, Florida, USA, March 2004.
23. H.J. Hitch, and J. Ferguson Prospective memory for future intentions: some comparisons with memory for past events European Journal of Cognitive Psychology 3 3 1991 285 295
24. B. Kirwan, L. Donohoe, T. Atkinson, H. MacKendrick, T. Lamoureux, and A. Phillips Getting the picture: investigating the mental picture of the air traffic controller M.A. Hanson Contemporary Ergonomics 1998 1998 Taylor & Francis London 404 408
25. L. Kvavilashvili Remembering intention as a distinct form of memory British Journal of Psychology 78 1987 507 518
26. H. MacKendrick, T. Atkinson, and B. Kirwan Understanding the controller's picture within an ATM environment D. Harris Transportation Systems, Medical Ergonomics and Training Engineering Psychology and Cognitive Ergonomics vol. 3 1999 Ashgate Publishing Aldershot, UK 145 153
27. R.L. Marsh, and J.L. Hicks Event-based prospective memory and executive control of working memory Journal of Experimental Psychology: Learning, Memory and Cognition 24 1998 336 349
28. M.A. McDaniel, B. Robinson-Riegler, and G.O. Einstein Prospective remembering: perceptually-driven or concurrent driven processes? Memory and Cognition 26 1998 121 134
29. R.H. Mogford Mental models and situation awareness in air traffic control International Journal of Aviation Psychology 7 4 1997 331 341
30. C. Morris, J.D. Bransford, and J.J. Franks Levels of processing versus transfer-appropriate processing Journal of Verbal Learning and Verbal Behavior 16 1977 519 533
31. C.E. Osgood The similarity paradox in human learning: a resolution Psychological Review 56 1949 132 143
32. Pape, A.M., Wiegmann, D.A., Shappell, A., 2001. Air traffic control (ATC) related accidents and incidents: a human factors analysis. Focusing attention on aviation safety. In: Proceedings of the 11th International Symposium on Aviation Psychology, Columbus, OH, USA, March 2001.
33. J. Reason Human Error 1990 Cambridge University Press Cambridge
34. J.T. Reason, and K. Mycielska Absent Minded? The Psychology of Mental Lapses and Everyday Errors 1982 Prentice-Hall Englewood Cliffs, NJ
35. Rognin, L., Grimaud, I., Hoffman, E., Zeghal, K., 2004. Assessing the impact of a new instruction on air traffic controller monitoring tasks. Paper Presented at the International Conference on Human-Computer Interaction in Aeronautics (HCI-Aero), Toulouse, France, September-October 2004.
36. A.J. Sellen, G. Lowie, J.E. Harris, and A.J. Wilkins What brings intentions to mind? An in situ study of prospective memory Memory 5 1997 483 507
37. Shorrock, S.T., 2003a. The retrospective and predictive analysis of human error in air traffic control. Doctoral Thesis, The University of Nottingham, October 2003.
38. Shorrock, S.T., 2003b. Individual and group approaches to human error identification: HAZOP and TRACEr-lite compared for three ATM systems. EUROCONTROL Experimental Centre, EEC Note 08/03, Brétigny, France, July 2003.
39. S.T. Shorrock, and B. Kirwan Development and application of a human error identification tool for air traffic control Applied Ergonomics 33 2002 319 336
40. S.T. Shorrock, B. Kirwan, H. MacKendrick, and R. Kennedy Assessing human error in air traffic management systems design: methodological issues Le Travail Humain 64 3 2001 269 289
41. Smith, C., 1998. Final approach spacing tool. In: Proceedings of the 2nd USA/Europe Air Traffic Management R&D seminar, Orlando, December 1998.
42. J.C. Speriando The regulation of working methods as a function of workload among air traffic controllers Ergonomics 21 1978 193 202
43. E. Tulving Episodic and semantic memory E. Tulving W. Donaldson Organisation of Memory 1972 Academic Press New York 381 403
44. E. Tulving Cue-dependent forgetting American Scientist 62 1974 74 82
45. UK Airprox Board, 1999a. Analysis of Airprox in UK Airspace: Report Number 1 January to June 1998. UK Airprox Board, London, UK.
46. UK Airprox Board, 1999b. Analysis of Airprox in UK Airspace: Report Number 2 July to December 1998. UK Airprox Board, London, UK.
47. M.A. Wheeler, D.T. Savary, and E. Tulving Toward a theory of episodic memory: the frontal lobes and autonoetic consciousness Psychological Bulletin 121 1997 331 354
48. C.D. Wickens Engineering Psychology and Human Performance second ed. 1992 Harper Collins New York
49. S. Wiseman, and E. Tulving Encoding specificity: relations between recall superiority and recognition failure Journal of Experimental Psychology: Human Learning and Memory 2 1976 349 361