Ontology-based users and requests clustering in Customer Service Management system

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 3505 LNAI, Issue , 2005, Pages 231-246

  Smirnov, Alexander ^a   Pashkin, Mikhail ^a   Chilov, Nikolai ^a   Levashova, Tatiana ^a   Krizhanovsky, Andrew ^a   Kashevnik, Alexey ^a  

^a ST PETERSBURG INSTITUTE FOR INFORMATICS AND AUTOMATION   (Russian Federation)

Author keywords

Agent; Clustering; Ontology; Text mining

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; DATA MINING; DATA STORAGE EQUIPMENT; INDUSTRIAL MANAGEMENT; INFORMATION MANAGEMENT; INTEROPERABILITY; MATHEMATICAL MODELS; USER INTERFACES;

CLUSTERING; CUSTOMER SERVICE MANAGEMENT SYSTEM; ONTOLOGY; TEXT MINING;

COMPUTER SCIENCE;

EID: 26944485856     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11492870_19     Document Type: Conference Paper

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