Implementation of customer service management system for corporate knowledge utilization

Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)

Volumn 3336, Issue , 2004, Pages 475-486

  Hinselmann, Thomas ^a   Smirnov, Alexander ^b   Pashkin, Mikhail ^b   Chilov, Nikolai ^b   Krizhanovsky, Andrew ^b  

^a FESTO AG AND CO KG   (Germany)

^b ST PETERSBURG INSTITUTE FOR INFORMATICS AND AUTOMATION   (Russian Federation)

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; DATABASE SYSTEMS; FUZZY CONTROL; INDUSTRIAL MANAGEMENT; INFORMATION MANAGEMENT; KNOWLEDGE REPRESENTATION; PROBLEM SOLVING; WEBSITES; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE;

CUSTOMER SERVICE; KNOWLEDGE REPOSITORY; KNOWLEDGE UTILIZATION; SERVICE MANAGEMENT; BUSINESS ENVIRONMENTS; CORPORATE KNOWLEDGE; CUSTOMER SERVICE MANAGEMENT; DISTRIBUTED SOURCES; INDUSTRIAL SYSTEMS; INFORMATION ENVIRONMENT; INTELLIGENT SUPPORT; KNOWLEDGE LOGISTICS;

KNOWLEDGE ACQUISITION; SALES;

EID: 22944487951     PISSN: 03029743     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/978-3-540-30545-3_45     Document Type: Conference Paper

References (10)

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